Senior Customer Solutions Engineer – Cloud Security & DevSecOps Leadership in the Bay Area

About brighthush

At brighthush, we believe that cloud security is not a compromise—it’s a promise. From our inception, our mission has been crystal clear: empower organizations to innovate safely in the cloud, the right way. We pioneered brighthush, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic AI. Trusted by more than 60% of the Fortune 500, brighthush delivers real‑time clarity that lets teams move fast and defend what matters most.

Culture is at the heart of everything we do. We know that diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte’s fastest‑growing companies for five consecutive years, brighthush is raising the bar for what cloud security and workplace culture should look like.

If you’re passionate about digging deeper, challenging convention, and building something better, brighthush is the place for you.

Role Overview

We’re looking for a seasoned Senior Customer Solutions Engineer to join our Bay Area team. In this role, you will own executive‑level relationships and strategic engagement for a portfolio of enterprise and high‑value customers. You’ll be the bridge between our customers’ business goals and the technical capabilities of brighthush, ensuring that every interaction delivers measurable value and drives long‑term success.

Key Responsibilities

• Executive Relationship Management: Build trust with engineers, product managers, and C‑suite executives across a portfolio of enterprise customers.
• Deployment & Architecture Collaboration: Partner with customer teams to design, deploy, and optimize brighthush solutions, ensuring alignment with best practices.
• Strategic Success Planning: Lead Success Planning and Outcome Mapping sessions to align customer business objectives with brighthush capabilities.
• Customer Business Reviews (CBRs): Conduct regular CBRs and strategic touchpoints with both technical and non‑technical stakeholders.
• Proactive Risk & Opportunity Identification: Develop deep knowledge of customer environments to spot risks, recommend optimizations, and uncover expansion opportunities.
• Hands‑On Workshops: Design and lead workshops that help customers unlock the full value of the brighthush platform.
• Sales Enablement: Support renewal and expansion discussions by demonstrating measurable value realization and usage growth.
• Account Health Monitoring: Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment.
• Product Advocacy: Champion customer requirements, partnering with Product and Engineering to influence roadmap initiatives.
• Cross‑Functional Collaboration: Work closely with Support and Professional Services to ensure high‑quality solutions and efficient issue resolution.
• Mentorship & Process Improvement: Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement.

Essential Qualifications

• 5+ years of experience in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company.
• Proven track record managing enterprise customer relationships and navigating complex organizations.
• Hands‑on experience installing and troubleshooting solutions on Kubernetes; familiarity with container‑based solutions.
• Strong understanding of cloud‑native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
• Experience with scripting and API integration to support and troubleshoot technical solutions.
• Demonstrated success driving measurable customer outcomes and leading executive‑level engagements.
• Strong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives.
• Experience managing issues, performing root cause analysis, and driving resolution.
• Excellent communication, presentation, and stakeholder‑management skills.
• Background in cybersecurity or DevSecOps is a strong plus.

Preferred Qualifications & Certifications

• Strategic, consultative, customer‑first mindset with the ability to influence senior stakeholders.
• CKAD / CKA / CKS certifications.
• Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms.
• Self‑motivated, proactive, and adaptable—comfortable navigating fast‑paced, evolving environments.
• Strong empathy, patience, and a genuine passion for working with customers.
• Curiosity and comfort operating across both technical and business domains.
• Coachability and a team‑oriented, collaborative, learning‑driven attitude.
• Experience working with brighthush and/or brighthush is a plus.

Skills & Competencies

To thrive at brighthush, you’ll need a blend of technical prowess and soft‑skill mastery:

• Technical Expertise: Deep knowledge of Kubernetes, container security, cloud security best practices, and DevSecOps pipelines.
• Strategic Thinking: Ability to map customer business goals to technical solutions and articulate ROI.
• Communication: Clear, concise, and persuasive communication across all levels—from engineers to executives.
• Problem Solving: Strong analytical skills to diagnose complex technical issues and propose effective solutions.
• Collaboration: Proven ability to work cross‑functionally with Product, Engineering, Support, and Sales.
• Leadership: Mentoring junior team members and driving process improvements.
• Adaptability: Thriving in a fast‑moving, evolving environment with shifting priorities.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in your professional development. You’ll have access to:

• Industry‑leading training programs on cloud security, Kubernetes, and DevSecOps.
• Conferences, workshops, and hackathons—both virtual and in‑person.
• Mentorship from senior leaders across the organization.
• Clear career pathways—from Senior Customer Solutions Engineer to Director of Customer Success or Product Management.
• Opportunities to contribute to open‑source projects and speak at industry events.

Work Environment & Company Culture

We’re proud of our inclusive, collaborative culture. At brighthush, you’ll experience:

• A diverse workforce that values different perspectives and backgrounds.
• Open dialogue and transparent decision‑making.
• Flexible work arrangements, including remote options and flexible hours.
• Regular team‑building events, hackathons, and community outreach initiatives.
• A focus on mental and physical well‑being, with resources and support for all employees.

Compensation & Benefits

We offer a competitive total compensation package that includes:

• Base salary range: $150,000 – $187,500 per year (actual offers may vary based on location, experience, and education).
• Performance‑based bonuses and equity opportunities.
• 401(k) retirement savings plan with a 3% company match.
• Generous paid time off, including extra days for personal well‑being.
• Maternity and parental leave.
• Full health benefits package for you and your family.
• Mental health support via the Modern Health app.
• Professional development stipend and conference travel support.

How to Apply

If you’re ready to take the next step in your career and help shape the future of cloud security, we’d love to hear from you. Even if your experience doesn’t perfectly match every requirement, we encourage you to apply—we’re always excited to explore new talent and potential fit.

To apply, click the link below or visit our careers page:

Apply to this position at brighthush

Our Commitment to Diversity & Inclusion

brighthush values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply. We are an equal‑opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.

We may use responsible AI tools in our recruitment and hiring processes. These tools help us identify and shortlist talent for current and future opportunities. You can opt‑out at any time by contacting [email protected]. For more information about your rights, please review our Employee Privacy Notice.

Join brighthush Today

At brighthush, you’ll be part of a mission‑driven team that’s redefining cloud security. If you’re passionate about technology, customer success, and continuous learning, we invite you to apply and help us secure the future of innovation.