Seasoned RV Operations Customer Service Specialist – Client Support, Program Enrollment & Technical Assistance – Drive Customer Success in the Adventure Travel Industry

Welcome to brighthush – Where Adventure Meets Exceptional Service

At brighthush, we’re not just a roadside assistance provider; we’re the heartbeat of the modern traveler’s journey. Our mission is to empower adventurers with reliable, accessible support and comprehensive coverage solutions that keep them on the road and in the moment. We operate at the intersection of technology, customer experience, and the thrill of exploration, ensuring that every mile is safe, seamless, and unforgettable.

Our culture is built on meritocracy, transparency, and a relentless focus on customer satisfaction. If you thrive in a fast‑moving environment where your voice matters and your impact is tangible, brighthush is the place for you.

Position Overview

The RV Operations Customer Service Specialist is the frontline advocate for our customers. You will guide clients through coverage inquiries, enrollment processes, and issue resolution, ensuring a seamless experience from first contact to final outcome. Your role bridges the gap between customers and the specialized departments that can best address their needs, while also providing technical assistance and support for program enrollment and renewals.

Key Responsibilities

• Customer Engagement: Serve as the primary point of contact for customers seeking information about coverage options, benefits, and enrollment procedures.
• Benefit Advocacy: Educate clients on the advantages of brighthush programs, tailoring explanations to individual needs and travel plans.
• Issue Routing: Accurately direct inquiries to the appropriate internal teams—claims, billing, technical support—ensuring swift resolution.
• Technical Assistance: Handle front‑end technical support calls, troubleshooting software or web application issues that customers encounter during enrollment or renewal.
• Enrollment & Renewal Support: Guide customers through the enrollment process, verify documentation, and manage renewals to maintain continuous coverage.
• Data Accuracy: Maintain meticulous records of customer interactions, updates, and follow‑ups in our CRM system.
• Continuous Improvement: Identify recurring customer pain points and collaborate with product and operations teams to refine processes and enhance the customer journey.

Essential Qualifications

• Communication Excellence: Exceptional written and verbal communication skills, with the ability to convey complex information clearly and empathetically.
• Technical Proficiency: Proficient with Microsoft Office Suite (Word, Excel, Outlook) and comfortable navigating industry‑standard web applications and CRM platforms.
• Confidentiality & Integrity: Demonstrated ability to handle sensitive customer data with discretion and uphold strict confidentiality standards.
• Industry Knowledge: Familiarity with RV travel, roadside assistance, and related insurance products is highly desirable.
• Problem‑Solving Mindset: Strong analytical skills and a proactive approach to identifying and resolving customer issues.
• Adaptability: Comfortable working in a dynamic environment with evolving processes and technologies.

Preferred Qualifications

• Experience in a customer‑service role within the travel, insurance, or roadside assistance industry.
• Prior exposure to enrollment or renewal workflows in a subscription‑based service model.
• Knowledge of RV maintenance, safety standards, and common roadside challenges.
• Certification in customer service or related fields (e.g., Certified Customer Experience Professional).
• Multilingual abilities to serve a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Attention to Detail: Precision in data entry, documentation, and follow‑up actions.
• Time Management: Ability to juggle multiple inquiries simultaneously while maintaining high quality.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.
• Resilience: Calm under pressure, with a positive attitude toward challenging situations.
• Continuous Learning: Eagerness to stay updated on industry trends, product updates, and best practices.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared journey. As an RV Operations Customer Service Specialist, you will have access to:

• Structured onboarding and mentorship programs that accelerate your mastery of our products and processes.
• Cross‑training initiatives that expose you to claims, billing, and technical support functions.
• Leadership development workshops designed for high‑potential employees.
• Annual performance reviews with clear pathways to promotion into senior support roles, operations management, or product development.
• Access to industry conferences, webinars, and certifications to keep you at the forefront of travel and roadside assistance trends.

Work Environment & Company Culture

Our culture is built on transparency, collaboration, and a shared commitment to customer delight. You’ll find a workplace where:

• Ideas are welcomed and tested—your suggestions can shape the future of our services.
• Team members celebrate successes together, fostering a sense of belonging and camaraderie.
• Work‑life balance is respected, with flexible scheduling options and remote work opportunities where appropriate.
• Diversity, inclusion, and belonging are not just buzzwords—they’re embedded in our daily practices and decision‑making.

Compensation & Benefits

While the base hourly rate for this role ranges from $18.00 to $20.00, brighthush offers a comprehensive benefits package designed to support your health, financial security, and overall well‑being:

• Health & Wellness: Medical, Rx, Dental, Vision, Life Insurance, and Disability Insurance.
• Financial Security: Employee Stock Purchase Plan (ESPP), 401(k) with company match, Student Loan Assistance, and Tuition Reimbursement.
• Mental Health & Wellness: Free mental health services, enhanced advocacy, and wellness programs.
• Time Off & Holidays: Paid Time Off (PTO), holidays, and flexible vacation policies.
• Perks & Discounts: Preferred partner discounts on travel, RV accessories, and more.
• Additional benefits may vary by location and role; eligibility criteria apply.

Recruiting Vendor Disclosure Statement

brighthush does not accept unsolicited resumes from external recruiters, recruitment vendors, or employment agencies. Recruiting vendors must have a valid written agreement and prior written authorization from an authorized brighthush representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to brighthush or its employees become the property of brighthush, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, brighthush is committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives. Guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself,” we celebrate individuality and encourage every team member to bring their authentic self to work.

Ready to Join the Adventure?

If you are passionate about delivering exceptional customer service, thrive in a collaborative environment, and want to be part of a company that values merit and innovation, we invite you to apply today. Bring your expertise, curiosity, and dedication to brighthush—where every call is an opportunity to make a difference.

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