Seasoned Sales & Customer Service Representative – Property & Casualty Insurance – Clayton County, Georgia

About brighthush and the Property & Casualty Insurance Landscape

brighthush is a forward‑thinking insurance provider that has been serving the communities of Georgia for over two decades. Our mission is to protect people’s homes, businesses, and lives with transparent, reliable coverage and unparalleled customer service. In a rapidly evolving industry where technology meets tradition, brighthush stands out by blending seasoned expertise with innovative solutions. We’re looking for a dedicated Sales & Customer Service Representative to join our Clayton County team and help us continue to deliver peace of mind to our clients.

Why Join brighthush?

• Impactful Work: Every interaction you have directly influences the security and confidence of our policyholders.
• Growth Opportunities: We invest in your professional development through structured training, mentorship, and clear career pathways.
• Inclusive Culture: Diversity, equity, and inclusion are core values. We celebrate different perspectives and empower every team member.
• Competitive Compensation: A base salary plus performance‑based incentives, comprehensive benefits, and a supportive work environment.
• Community Engagement: Participate in local events, volunteer initiatives, and community outreach programs that make a real difference.

Key Responsibilities

As a Sales & Customer Service Representative, you will be the frontline ambassador for brighthush, ensuring that every client interaction is handled with professionalism, accuracy, and empathy. Your day‑to‑day tasks will include:

• Attend and actively participate in training sessions to stay current on industry regulations, product offerings, and best practices.
• Complete and submit new and renewal applications, ensuring all required documentation is accurate and compliant.
• Bind Property & Casualty coverage in accordance with state regulations and brighthush policies.
• Schedule and conduct client appointments, both in‑person and virtual, to assess needs and present tailored coverage solutions.
• Follow up on pending requests, policy changes, and renewal reminders to maintain high customer satisfaction.
• Provide detailed quotations and explain coverage options, deductibles, and premium structures to prospective clients.
• Execute marketing initiatives such as community outreach, referral programs, and digital campaigns as directed by management.
• Handle routine correspondence from the home office, including policy updates, billing inquiries, and compliance notices.
• Accept premium payments for new business and renewals, ensuring accurate processing and timely posting.
• Prepare, process, review, and monitor applications, changes, binders, and related documents to prevent errors and omissions.
• Present a professional appearance, demeanor, and behavior at all times, reflecting brighthush’s brand values.
• Attend meetings, workshops, and continuing education courses to enhance product knowledge and sales techniques.
• Strive to meet and exceed company goals, sales targets, and customer service metrics.
• Perform additional duties as assigned by your manager to support team objectives and operational efficiency.

Essential Qualifications

• High School Diploma or GED (College coursework or degree is a plus).
• Valid Georgia Property & Casualty insurance license.
• Valid Georgia driver’s license and reliable transportation.
• Strong computer skills, including proficiency with Microsoft Office, CRM systems, and online policy portals.
• Exceptional attention to detail and a commitment to accuracy in all documentation.
• Excellent verbal and written communication skills, with the ability to explain complex insurance concepts in simple terms.
• Ability to handle confidential information with discretion and integrity.
• Proven ability to work independently and as part of a collaborative team.
• Strong analytical skills to read, interpret, and apply policies, regulations, and instructions.
• Professional appearance and demeanor that reflects brighthush’s brand.

Preferred Qualifications & Skills

• Prior experience in a sales or customer service role within the insurance industry.
• Knowledge of Georgia state insurance regulations and industry best practices.
• Experience using insurance-specific software such as Agency Management Systems (AMS) or Policy Administration Systems (PAS).
• Demonstrated success in meeting or exceeding sales targets and customer satisfaction metrics.
• Strong problem‑solving abilities and a proactive approach to client needs.
• Ability to adapt quickly to new technologies and evolving processes.
• Commitment to continuous learning and professional development.

Core Competencies for Success

• Customer‑Centric Mindset: Prioritizing client needs and building lasting relationships.
• Sales Acumen: Identifying opportunities, presenting solutions, and closing deals.
• Regulatory Knowledge: Understanding and applying state insurance laws and company policies.
• Communication: Clear, concise, and persuasive communication across all channels.
• Time Management: Efficiently juggling multiple tasks while maintaining high quality.
• Team Collaboration: Working effectively with colleagues, underwriters, and support staff.
• Adaptability: Thriving in a dynamic environment with changing priorities.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Sales & Customer Service Representative, you will have access to:

• Structured onboarding program with mentorship from senior agents.
• Ongoing training modules covering new products, regulatory updates, and sales techniques.
• Leadership development workshops for those aspiring to move into supervisory or managerial roles.
• Cross‑functional exposure to underwriting, claims, and marketing teams.
• Annual performance reviews with clear pathways for advancement.

Work Environment & Company Culture

Our Clayton County office is a collaborative hub where creativity, accountability, and respect converge. We foster a culture that values:

• Open communication and transparency at all levels.
• Work‑life balance, with flexible scheduling options where possible.
• Recognition of achievements through employee awards and spot bonuses.
• Community involvement, including volunteer days and sponsorship of local events.
• Continuous improvement, encouraging feedback and innovative ideas.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, the role offers a competitive base salary complemented by:

• Performance‑based commissions and bonuses tied to sales and customer satisfaction metrics.
• Health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid time off, holidays, and sick leave.
• Professional development stipend for courses, certifications, and conferences.
• Employee assistance program and wellness resources.
• Company‑sponsored events and team‑building activities.

How to Apply

Ready to take the next step in your insurance career? Join a team that values your expertise, supports your growth, and rewards your dedication. Click the link below to submit your application and become part of the brighthush family.

Apply to this position

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected status.