Dynamic Customer Experience Specialist – Multi‑Channel Support & Brand Advocacy at brighthush

About brighthush

At brighthush, we’re on a mission to inspire confidence and optimism, inviting everyone to shine bright and stand out. Our vision is simple yet powerful: “Create Your Sunshine, A Resort State of Mind.” We embody a brand personality that blends casual glamour, sunny spirit, and charmingly disarming warmth. As a leading name in lifestyle and fashion, brighthush is committed to delivering unforgettable customer experiences across every touchpoint—whether online, in retail, or through wholesale channels.

We’re more than a brand; we’re a community that thrives on creativity, inclusivity, and a relentless pursuit of excellence. Our core values—pursuing excellence, forging our own path, growing stronger together, operating with integrity, making the world brighter, continuously improving, and having fun along the way—guide everything we do. If you’re passionate about creating memorable moments for customers and want to be part of a culture that celebrates individuality and teamwork, brighthush is the place for you.

Why Join brighthush?

• Impactful Role: You’ll be the frontline ambassador for brighthush, shaping how customers perceive and interact with our brand.
• Growth Opportunities: From entry‑level to senior leadership, brighthush offers clear career pathways and mentorship programs.
• Learning & Development: Continuous training on product knowledge, customer service best practices, and emerging technologies.
• Inclusive Culture: A respectful, diverse workplace that values every voice and encourages innovation.
• Competitive Compensation & Benefits: Hourly wages, overtime eligibility, health benefits, paid time off, and a generous employee discount program.
• Corporate Responsibility: Commitment to sustainability, community outreach, and ethical business practices.

Key Responsibilities

As a Dynamic Customer Experience Specialist, you will be the heartbeat of our customer service team, ensuring every interaction reflects brighthush’s Sunshine Service guidelines.

• Handle high‑volume inquiries via phone, email, live chat, and social media with speed, accuracy, and a friendly tone.
• Document and update consumer records in our CRM, ensuring data integrity and privacy compliance.
• Process e‑commerce orders, returns, and exchanges, and resolve billing questions involving PayPal, CyberSource, Afterpay, and Klarna.
• Collaborate with retail stores and signature store owners to align policies and enhance in‑store customer satisfaction.
• Escalate complex issues to the appropriate teams, providing clear, actionable solutions that drive retention and increase spend.
• Support peak‑season operations, including major online sale events in August and January.
• Maintain a comprehensive knowledge base of evolving product lines, seasonal collections, and brand initiatives.
• Participate in continuous improvement projects, offering insights on process enhancements and customer pain points.
• Adhere to attendance guidelines, flexible scheduling, and occasional Saturday shifts to meet business needs.
• Represent brighthush with professionalism, embodying our brand voice and values in every customer interaction.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree in communications, retail merchandising, or a related field preferred.
• 1–3 years of experience in a customer service or call center environment.
• 1–3 years of sales or retail experience, demonstrating a customer‑first mindset.
• Proficiency with Microsoft Windows, Word, Excel, PowerPoint, and the EREG POS system (or similar).
• Strong written and verbal communication skills, with a pleasant, engaging speaking voice.
• Exceptional problem‑solving abilities and a solution‑oriented attitude.
• Ability to manage multiple tasks, prioritize effectively, and maintain composure under pressure.
• High attention to detail, organizational skills, and a commitment to data accuracy.
• Comfortable with new technologies and quick to master emerging systems.
• Positive, energetic demeanor that aligns with brighthush’s sunny brand personality.

Preferred Qualifications

• Experience with e‑commerce platforms and online order management.
• Knowledge of payment processing systems such as PayPal, CyberSource, Afterpay, and Klarna.
• Previous exposure to brand‑centric customer service roles.
• Multilingual capabilities to serve a diverse customer base.
• Experience in a fast‑paced, high‑volume environment.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delighting customers and turning challenges into opportunities.
• Communication: Clear, concise, and empathetic communication across all channels.
• Technical Proficiency: Comfortable navigating CRM, POS, and e‑commerce systems.
• Time Management: Ability to juggle multiple tasks while meeting deadlines.
• Adaptability: Quick to learn new processes and adjust to changing priorities.
• Team Collaboration: Works effectively with cross‑functional teams, including retail, marketing, and operations.
• Data‑Driven Decision Making: Uses metrics and customer feedback to drive continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Dynamic Customer Experience Specialist, you’ll have the chance to:

• Advance to senior customer service roles, such as Team Lead or Customer Experience Manager.
• Transition into product, marketing, or operations positions, leveraging your deep customer insights.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, workshops, and webinars to stay ahead of customer service trends.
• Earn certifications in customer experience, e‑commerce, or retail management.

Work Environment & Culture

Our home office in King of Prussia, Pennsylvania, is a vibrant hub where creativity meets efficiency. You’ll work alongside a diverse team of brand enthusiasts who value collaboration, transparency, and a healthy work‑life balance. We celebrate successes with team events, spontaneous “sunshine moments,” and a culture that encourages you to bring your authentic self to work.

Compensation & Benefits

While specific hourly rates vary by experience, we offer:

• Competitive hourly wages with overtime eligibility.
• Health, dental, and vision insurance for full‑time employees.
• Paid time off, including vacation, sick leave, and holidays.
• Employee discount program across all brighthush products.
• Retirement savings plan with company match.
• Wellness resources, including mental health support and flexible scheduling.
• Professional development stipend for courses and certifications.

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity in all its forms and are committed to creating an inclusive environment where every employee can thrive. We do not discriminate on the basis of race, color, sex, gender identity, sexual orientation, religion, age, disability, or any other protected characteristic.

How to Apply

Ready to bring your passion for customer service to brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and a sunny outlook on life.

Apply to brighthush Today

Join Us and Shine Bright

At brighthush, every customer interaction is an opportunity to create a lasting impression. If you’re eager to contribute to a brand that celebrates individuality, embraces innovation, and strives for excellence, we want to hear from you. Bring your expertise, enthusiasm, and a sunny disposition to our dynamic team—and let’s make the world a brighter place together.