Seasoned Senior Business Analyst – Customer Portal Experience & Strategy Lead (Remote, 12‑Month Contract with Extension) – Driving Data‑Powered Innovation for Global Customer Engagement Platforms at brighthush

About brighthush

brighthush is a trailblazer in the customer experience arena, redefining how enterprises connect with their audiences through next‑generation portal solutions. With a presence that spans North America, Europe, and Asia, we fuse data‑driven insights with intuitive design to transform ordinary interactions into extraordinary outcomes. Our culture thrives on curiosity, collaboration, and a relentless pursuit of excellence. We believe that the best ideas emerge from diverse perspectives, and we nurture talent through continuous learning, mentorship, and a steadfast commitment to work‑life balance.

Why This Opportunity Is a Game‑Changer

As a Senior Business Analyst on our expanding Portals Product Management team, you will be at the heart of shaping the future of customer‑facing web applications. This 12‑month contract, with the potential for extension, offers the flexibility of remote work while giving you the chance to leave a lasting imprint on a product that serves thousands of customers worldwide. You will collaborate with cross‑functional teams, influence product strategy across multiple industries, and drive measurable business outcomes—all from the comfort of your own home.

Role Overview

In this role, you will translate complex business requirements into actionable product roadmaps, lead data‑driven decision making, and champion user adoption. You will own the end‑to‑end lifecycle of portal initiatives, from concept through launch, ensuring that every feature aligns with brighthush’s vision of delivering seamless, data‑rich customer experiences. Your strategic insights will shape the direction of our portal platform, while your operational rigor will guarantee timely, high‑quality releases.

Key Responsibilities

• Strategic Analysis & Road‑Mapping: Conduct deep dives into customer portal requirements, synthesize insights, and translate them into clear, prioritized product roadmaps that support business objectives.
• Stakeholder Engagement: Build and nurture relationships with internal partners, external vendors, and key customers. Facilitate workshops, gather feedback, and secure buy‑in for portal enhancements.
• Data‑Driven Decision Making: Leverage data from CRM platforms, IT service management tools, and analytics dashboards to identify trends, measure performance, and recommend optimizations.
• Process Improvement: Design, document, and iterate streamlined workflows using diagramming and presentation tools to improve portal usability and operational efficiency.
• Project Leadership: Own the full lifecycle of portal initiatives—scope, planning, execution, launch, and post‑launch review—ensuring timely delivery and alignment with business goals.
• Facilitation & Communication: Lead workshops, deliver compelling presentations, and conduct training sessions for stakeholders at all levels to ensure clarity and consensus.
• Change Management: Champion adoption of new portal features, develop targeted communication strategies, and mitigate resistance through user engagement tactics.
• Quality Assurance: Collaborate with QA teams to define test cases, validate functionality, and uphold the highest quality standards for portal releases.
• Innovation Advocacy: Stay abreast of emerging portal technologies, industry trends, and best practices, and advocate for their adoption to keep brighthush at the cutting edge.
• Metrics & Reporting: Define key performance indicators (KPIs), build dashboards, and report on portal health, user engagement, and business impact to senior leadership.
• Cross‑Functional Collaboration: Work closely with UX/UI designers, developers, data scientists, and marketing teams to ensure a cohesive product vision and execution.
• Risk Management: Identify potential risks to project timelines, scope, or quality, and develop mitigation strategies in partnership with relevant stakeholders.

Essential Qualifications

• Bachelor’s degree in Business Management, Information Technology, or a related discipline.
• 7+ years of business analysis experience, preferably in a technology or service‑delivery environment.
• Proven expertise in CRM platforms and IT service management tools.
• Hands‑on experience with workflow design and configuration in enterprise platforms.
• Advanced proficiency in an office productivity suite (including diagramming, presentation, and spreadsheet tools).
• Strong analytical mindset with the ability to translate complex data into actionable insights.
• Excellent verbal and written communication skills, with a track record of delivering persuasive presentations.
• Demonstrated ability to negotiate, influence, and secure stakeholder support for evolving business needs.
• Self‑starter who thrives in a remote, autonomous work environment while maintaining high collaboration standards.
• Experience leading cross‑functional teams in a fast‑paced, iterative development environment.

Preferred Qualifications

• Experience in the data center or cloud services industry.
• Background in designing and managing customer portals or other customer‑facing web applications.
• Knowledge of agile methodologies and experience working in cross‑functional scrum teams.
• Certifications such as CBAP, PMI‑PBA, or equivalent.
• Experience with data visualization tools (e.g., Tableau, Power BI) and advanced Excel modeling.
• Familiarity with API integration, micro‑services architecture, and cloud‑native platforms.

Core Competencies & Skills

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Stakeholder Management: Skilled at building trust and aligning diverse perspectives.
• Data Literacy: Comfortable with data extraction, analysis, and visualization.
• Problem Solving: Creative and methodical approach to complex challenges.
• Adaptability: Comfortable navigating ambiguity and shifting priorities.
• Collaboration: Strong team player who values diverse viewpoints.
• Communication: Clear, concise, and persuasive in both written and verbal formats.
• Leadership: Ability to inspire and guide cross‑functional teams toward common goals.
• Project Management: Proficiency in planning, scheduling, and resource allocation.
• Change Management: Skilled at driving adoption and managing transition.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team members. As a Senior Business Analyst, you will:

• Participate in leadership development programs that sharpen your strategic influence.
• Access a curated library of industry‑leading courses on portal design, data analytics, and agile practices.
• Engage in cross‑departmental projects that broaden your skill set and expand your network.
• Receive mentorship from senior leaders who are passionate about nurturing talent.
• Earn certifications in business analysis, project management, and data science through our unlimited learning budget.
• Attend global conferences and virtual summits to stay connected with industry thought leaders.
• Take on stretch assignments that prepare you for future product leadership roles.
• Contribute to white‑papers, case studies, and internal knowledge bases that influence the broader organization.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere while staying connected through:

• Weekly virtual stand‑ups and bi‑weekly all‑hands meetings.
• Collaborative tools such as a communication platform, a documentation platform, and a project management platform.
• Regular virtual coffee chats and informal “watercooler” channels.
• A culture that values work‑life balance, mental health, and continuous feedback.
• Annual virtual hackathons and innovation challenges that encourage experimentation.
• Access to a global community of innovators and thought leaders.
• Structured onboarding that ensures you hit the ground running.
• Transparent career paths and regular performance reviews.

Compensation, Perks & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses and equity opportunities.
• Comprehensive health, dental, and vision insurance.
• Flexible paid time off and a generous parental leave policy.
• Unlimited learning budget for courses, conferences, and certifications.
• Wellness stipend, mental health resources, and virtual fitness classes.
• Annual remote work stipend to support home‑office setup.
• Access to a global community of innovators and thought leaders.
• Employee referral program with attractive rewards.
• Regular tech‑stack updates and ergonomic equipment support.

How to Apply

Ready to shape the future of customer portal experiences at brighthush? Click the link below to submit your application and join a team that values innovation, collaboration, and impact.

Apply via brighthush Careers Portal

We’re Excited to Meet You!

At brighthush, we believe that great ideas come from diverse perspectives and bold thinking. If you’re a seasoned business analyst with a passion for customer experience, data‑driven strategy, and remote collaboration, we want to hear from you. Join us and help build the next generation of customer portals that deliver measurable value and unforgettable experiences.