Lead Customer Success Manager – Driving Growth, Onboarding Excellence, and Strategic Partnerships in AI‑Powered Supply Chain Solutions

About brighthush

At brighthush, we’re redefining the future of supply chain management with cutting‑edge AI and data analytics. Our platform empowers manufacturers, distributors, and retailers to unlock unprecedented visibility, compliance, and efficiency across every link of the production chain. With a global footprint that spans the United States, Canada, and beyond, brighthush is at the forefront of digital transformation in the information technology sector. We’re looking for a visionary Lead Customer Success Manager who can help our clients harness the full potential of our platform, drive revenue growth, and build lasting relationships that fuel mutual success.

Why Join brighthush?

Working at brighthush means you’ll be part of a dynamic, fast‑moving team that values innovation, collaboration, and continuous learning. Our culture is built on:

• Remote‑First Flexibility: Work from anywhere in the United States while staying connected with a distributed, high‑performing team.
• Growth Mindset: Access to mentorship, training programs, and a clear career ladder that rewards initiative and results.
• Impactful Work: Your contributions directly influence how businesses worldwide manage risk, quality, and compliance.
• Inclusive Environment: A diverse workforce that celebrates different perspectives and fosters belonging.

Key Responsibilities

As the Lead Customer Success Manager, you will be the strategic partner for our most valuable clients, ensuring they achieve their business objectives while maximizing the value of the brighthush Platform. Your day‑to‑day responsibilities will include:

• Customer Onboarding & Adoption: Design and execute comprehensive onboarding plans that accelerate time‑to‑value, including training, data migration, and configuration of platform components.
• Strategic Account Management: Serve as the primary point of contact for key accounts, cultivating executive relationships and acting as a trusted advisor on industry trends and best practices.
• Business Development & Upsell Opportunities: Identify and pursue expansion opportunities within existing accounts, collaborating with Sales and Product teams to deliver tailored solutions.
• Platform Configuration & Optimization: Work closely with technical teams to customize the brighthush Platform to meet unique client needs, ensuring seamless integration with Salesforce, HubSpot, and other B2B SaaS ecosystems.
• Data‑Driven Insights: Leverage analytics tools such as BigQuery, Google Cloud Platform, and Tableau to provide actionable insights that drive client success and product adoption.
• Cross‑Functional Collaboration: Partner with Product, Engineering, Marketing, and Support to relay customer feedback, influence roadmap decisions, and resolve escalations.
• Performance Metrics & Reporting: Track and report on key success metrics (NPS, churn, expansion revenue) and present findings to senior leadership.
• Travel & Client Engagement: Travel up to 25% within the United States and Canada to meet clients, attend industry events, and conduct on‑site workshops.

Essential Qualifications

We’re looking for a seasoned professional who brings a blend of strategic thinking, technical acumen, and customer‑centric mindset:

• Education: Bachelor’s degree in Business Administration, Economics, Computer Science, or a related field.
• Experience: Minimum of 2 years in customer success, account management, or business development roles within B2B SaaS environments.
• Project Management: Proven track record of managing complex IT projects, including platform configuration, data integration, and change management.
• Technical Proficiency: Hands‑on experience with Salesforce, HubSpot, Totango, Jira, Confluence, Asana, Miro, Figma, BigQuery, Google Cloud Platform, Microsoft Excel, and Google Sheets.
• Communication: Exceptional written and verbal communication skills, with the ability to translate technical concepts into business value for executives.
• Analytical Thinking: Strong analytical skills to interpret data, identify trends, and recommend actionable improvements.
• Travel: Willingness to travel up to 25% within the United States and Canada.

Preferred Qualifications

These additional qualifications will set you apart and accelerate your success at brighthush:

• Experience in the supply chain, manufacturing, or logistics industry.
• Advanced certifications in Salesforce (e.g., Administrator, Advanced Administrator) or HubSpot.
• Prior leadership experience managing a team of customer success professionals.
• Knowledge of AI and machine learning concepts applied to operational analytics.
• Fluency in additional languages beyond English.

Skills & Competencies

To thrive in this role, you’ll need a blend of hard and soft skills:

• Strategic Vision: Ability to align customer goals with brighthush’s product roadmap and business objectives.
• Relationship Building: Proven skill in building trust with C‑suite executives and cross‑functional stakeholders.
• Project Leadership: Strong organizational skills to manage multiple initiatives simultaneously.
• Data Literacy: Comfortable working with large datasets, SQL, and data visualization tools.
• Problem Solving: Creative and analytical mindset to troubleshoot issues and propose innovative solutions.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
• Collaboration: Excellent teamwork skills, working closely with Sales, Product, Engineering, and Support.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Mentorship from senior leaders across the organization.
• Paid training and certification programs in Salesforce, HubSpot, and data analytics.
• Internal mobility pathways to transition into Product Management, Sales Engineering, or Technical Consulting.
• Regular knowledge‑sharing sessions, hackathons, and industry conferences.
• Clear performance metrics that translate into tangible career advancement.

Work Environment & Culture Highlights

Our remote‑first culture is designed to empower you to work from wherever you’re most productive while staying connected with a vibrant community:

• Weekly virtual town halls and team‑building activities.
• Flexible work hours that respect work‑life balance.
• Inclusive hiring practices that celebrate diversity and belonging.
• Access to a digital wellness program, including mental health resources and virtual fitness classes.
• Annual company retreats and quarterly hackathons to foster creativity.

Compensation & Benefits

We offer a competitive total rewards package that reflects your expertise and the value you bring to brighthush:

• Base Salary: USD 87,506 – 120,000 per year, commensurate with experience.
• Performance Bonus: Eligible for quarterly and annual bonuses tied to customer success metrics and company performance.
• Equity: Potential for stock options as part of the long‑term incentive plan.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, including telehealth services.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Generous PTO policy, plus paid holidays and sick leave.
• Remote Work Stipend: Monthly allowance for home office setup and internet.
• Professional Development: Annual budget for conferences, courses, and certifications.
• Employee Assistance Program: 24/7 counseling and support services.

Ready to Make an Impact?

If you’re a proactive, customer‑first leader with a passion for technology and a track record of driving growth, we want to hear from you. Join brighthush and help shape the future of supply chain intelligence while advancing your career in a supportive, forward‑thinking environment.

Click the button below to apply and start your journey with brighthush today!