Seasoned Senior Computer Operator II & Journeyman Help Desk Specialist – Master of Data Entry, System Administration, Technical Support & Customer Service – Accelerate Your Career with brighthush in Government IT

Welcome to brighthush – Where Technology Meets Public Service

At brighthush, we are more than a technology partner; we are a catalyst for change in the public sector. Our mission is to empower government agencies with secure, reliable, and user‑friendly solutions that streamline operations, safeguard sensitive data, and elevate the quality of service delivered to communities across the nation. With a culture rooted in innovation, integrity, and impact, we bring together a diverse team of professionals who thrive on collaboration, continuous learning, and a shared commitment to excellence.

Why brighthush is the Ideal Place to Grow Your Career

When you join brighthush, you become part of a forward‑thinking organization that values both technical mastery and human connection. Here’s what sets us apart:

• Competitive Compensation & Comprehensive Benefits – We recognize the expertise you bring and reward it with a market‑aligned salary, health, dental, vision, and retirement plans with company match.
• Flexible Work Arrangements – Whether you thrive in a hybrid office setting or prefer remote work, we support the balance that lets you perform at your best.
• Industry‑Leading Training & Development – From system administration to cybersecurity, we provide access to courses, certifications, and mentorship that accelerate your career trajectory.
• Collaborative Culture – Every voice matters. We encourage cross‑functional teamwork, open dialogue, and creative problem‑solving.
• Mission‑Driven Impact – Your work directly supports public servants, helping them deliver better services to citizens and making a tangible difference in everyday life.

Role Overview: Your Day‑to‑Day Impact

As a Seasoned Computer Operator II & Journeyman Help Desk Specialist, you will be the backbone of our daily operations in Macon, GA. Your role blends hands‑on technical support with strategic process improvement, ensuring that our systems run flawlessly, data remains secure, and users receive timely assistance. You will work independently, collaborate with cross‑functional teams, and drive continuous improvement initiatives that enhance efficiency and user satisfaction.

Key Responsibilities – What You’ll Do Every Day

• System Operations & Monitoring – Operate and monitor servers, workstations, and peripheral devices to maintain optimal performance and uptime.
• Routine Maintenance & Patch Management – Execute regular backups, data recovery, and system updates; manage patch deployment and verify system integrity.
• Hardware & Software Troubleshooting – Diagnose and resolve hardware, software, and network issues; escalates complex problems to Lead Agents when necessary.
• Data Entry & Ticketing – Accurately enter data into the ticketing system, track incidents, and document resolutions; analyze trends to identify recurring issues.
• Customer Support – Provide courteous, professional assistance via phone, email, and chat; guide end‑users through troubleshooting steps and ensure high satisfaction scores.
• Documentation & Process Improvement – Create, update, and optimize written procedures; maintain detailed logs of system operations, incidents, and corrective actions.
• Team Leadership & Mentoring – Mentor entry‑level operators, ensuring they follow established protocols and maintain quality standards.
• Peripheral Management – Operate copy machines, manage printer maintenance (loading paper, changing toner), and coordinate with service technicians for repairs.
• Compliance & Security – Enforce data security policies, monitor for unauthorized access, and maintain confidentiality of sensitive information.
• Safety & Regulatory Adherence – Maintain a valid Commercial Driver’s License (CDL) and Medical Examiner’s Certificate (MEC) for DOT safety‑sensitive functions.

Essential Duties & Responsibilities – Core to Success

These duties represent the core of the role and are essential for successful performance. Additional tasks may be assigned as needed.

• Execute daily backups and perform data recovery procedures when required.
• Identify and resolve hardware, software, and network issues promptly.
• Apply system updates and manage patch schedules to keep infrastructure secure.
• Maintain accurate documentation of system operations, incidents, and resolutions.
• Assist with new software and hardware installations, ensuring compatibility and compliance.
• Collaborate with team members to meet project milestones and deadlines.
• Develop and refine written procedures to improve efficiency and consistency.
• Deliver exceptional customer service via telephone, email, and chat, demonstrating courtesy and professionalism.
• Operate copy machines and perform routine printer maintenance.
• Utilize ticketing systems for data entry, incident tracking, and reporting.

Required Qualifications – What We Expect

• High School Diploma or equivalent.
• Minimum of 1 year of service desk support experience.
• Proven ability to handle customer satisfaction issues and resolve conflicts.
• Experience reviewing data to identify trends and root causes.
• Physical capability to lift and move items up to 50 pounds, load paper, and perform routine printer maintenance.
• Working knowledge of brighthush operating systems.
• Proficiency with brighthush Suite (Word, Excel) and brighthush Acrobat.
• Strong written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Valid Commercial Driver’s License (CDL) and Medical Examiner’s Certificate (MEC) for DOT safety‑sensitive duties.

Preferred Qualifications – Bonus Points

• Experience with ticketing systems such as brighthush or brighthush.
• Knowledge of network protocols (TCP/IP, DNS, DHCP).
• Familiarity with backup solutions (e.g., brighthush, brighthush).
• Prior experience in a government contracting environment.

Skills & Competencies – What Makes You Thrive

• Technical troubleshooting and problem‑solving.
• Data integrity and security awareness.
• Customer‑centric mindset with a focus on satisfaction.
• Strong organizational and time‑management abilities.
• Team collaboration and mentorship.
• Adaptability to changing priorities and emerging technologies.
• Attention to detail in documentation and reporting.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Computer Operator II & Journeyman Help Desk Specialist, you will have access to:

• Professional development courses in system administration, cybersecurity, and advanced customer support.
• Mentorship programs that pair you with senior engineers and project leads.
• Opportunities to transition into roles such as Senior Systems Administrator, Network Engineer, or Technical Project Manager.
• Participation in cross‑functional projects that expose you to new technologies and business processes.
• Regular performance reviews and personalized growth plans.

Work Environment – Where Innovation Meets Comfort

Our modern office in Macon, GA, offers a collaborative yet focused environment. You will work alongside experienced professionals in a supportive setting that encourages innovation and continuous improvement. The office is equipped with state‑of‑the‑art technology, ergonomic workstations, and a culture that values work‑life balance.

Compensation, Perks, and Benefits – We Value Your Contribution

While specific figures are tailored to experience and qualifications, brighthush offers a competitive salary package that includes:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off, holidays, and sick leave.
• Flexible work arrangements and remote‑work options when appropriate.
• Employee assistance programs and wellness initiatives.
• Regular performance bonuses and recognition programs.
• Access to cutting‑edge tools and technology.

Company Culture & Values – Where Every Voice Matters

brighthush prides itself on a culture of integrity, collaboration, and continuous improvement. We celebrate diversity, champion inclusion, and foster an environment where every voice is heard. Our team is driven by a shared mission to deliver reliable, secure, and user‑friendly solutions to our government partners.

How to Apply – Take the Next Step

Ready to take the next step in your career? Click the button below to submit your application and join the brighthush team. We look forward to learning how your skills and experience can contribute to our mission of excellence.

Apply Now