Seasoned Senior Customer Success Leader – AI‑Powered Construction SaaS Platform – Remote – Championing Adoption, Retention & Expansion at brighthush – Empowering Contractors Worldwide with Data‑Driven Insights & Growth

About brighthush

brighthush is more than a software vendor; we are the catalyst that propels the construction industry into the digital age. By marrying artificial intelligence with a cloud‑native SaaS platform, we give contractors of every size a single, unified digital experience that eliminates the pain points of fragmented workflows, paper‑heavy processes, and siloed data. Whether you’re a solo operator managing a single job site or a multi‑site enterprise juggling dozens of projects, brighthush equips you with a mobile‑first interface that streamlines sales, project planning, field operations, financial workflows, and customer communication—all in one place.

Our mission is simple yet ambitious: empower every contractor to become a data‑driven leader in an increasingly digital world. We turn raw data into actionable insights that help contractors eliminate waste, reduce overruns, and deliver projects on time and on budget. The result? A construction ecosystem that’s faster, smarter, and more profitable.

The Construction Technology Landscape

For decades, the construction industry has been plagued by fragmented processes, paper‑heavy workflows, and siloed data. Today’s contractors demand faster, more accurate, and data‑driven decision‑making. They need solutions that cut waste, reduce overruns, and keep projects on schedule. brighthush answers that call by providing a unified platform that transforms raw data into actionable insights, powered by AI and machine learning.

Our platform is engineered to meet the unique demands of the construction market: it’s rugged, mobile‑friendly, and designed for the on‑site realities of field crews. By integrating every stage of the project lifecycle—from lead capture to final payment—brighthush eliminates the need for multiple disparate tools and gives contractors a single source of truth.

Our Vision & Mission

We envision a world where every contractor, regardless of size, has access to high‑quality tools that enable precise project management, waste reduction, and exceptional client value. By embedding AI into every workflow, we aim to transform construction from a fragmented, manual industry into a data‑driven, highly efficient ecosystem.

Our mission is to democratize construction technology, making advanced analytics, predictive insights, and automation accessible to contractors who have traditionally been underserved by legacy software. When contractors can focus on building and delivering while the platform handles the data, the entire industry moves forward.

What We Build

The brighthush platform is an all‑in‑one SaaS solution that integrates:

• Sales & Lead Management: Capture, nurture, and convert leads with automated workflows that keep your pipeline moving.
• Project Planning & Scheduling: Real‑time dashboards, resource allocation, and risk mitigation tools that keep projects on track.
• Field Operations: Mobile access for crews, real‑time status updates, and safety compliance features that keep the job site running smoothly.
• Financial & Payment Processing: Invoicing, payment gateways, and financial reporting that streamline cash flow and reduce administrative overhead.
• Customer Communication: Unified inbox, automated notifications, and client portals that keep stakeholders informed and engaged.

Impact & Success Stories

Since launch, we have helped over 1,200 contractors across North America reduce project overruns by an average of 18%, cut administrative time by 30%, and increase customer satisfaction scores from 70% to 92%. Our AI‑driven insights enable contractors to anticipate delays, optimize material usage, and deliver projects on time and on budget.

Here are a few highlights:

• Case Study A: A mid‑size roofing company cut its material waste by 22% after implementing our AI‑powered material forecasting.
• Case Study B: A commercial contractor reduced its project overruns from 15% to 6% by leveraging our real‑time risk dashboards.
• Case Study C: A residential builder increased its NPS from 65 to 88 by using our automated client communication workflows.

Why Join brighthush

• Impact‑Driven Culture: Your work will directly influence the success of contractors nationwide, unlocking new levels of operational excellence.
• Remote Flexibility: Work from anywhere—home office, coffee shop, or co‑working space—while staying connected with a distributed team of talented professionals.
• Growth Opportunities: As a fast‑growing startup, you’ll shape processes, influence product direction, and accelerate your own career trajectory.
• Equity & Competitive Compensation: Earn a competitive base salary, equity ownership, and a comprehensive benefits package that rewards your contributions.
• Diverse & Inclusive Environment: We celebrate diversity and are committed to creating an inclusive workplace where every voice is heard.
• Continuous Learning: Access to industry conferences, online courses, and internal knowledge‑sharing sessions.
• Innovation Hub: Work alongside engineers, data scientists, and product managers who are passionate about pushing the boundaries of construction technology.

Role Overview

We are looking for a dedicated, proactive Senior Customer Success Leader to join our remote team. In this pivotal role, you will be the primary advocate for our customers, ensuring they derive maximum value from the brighthush platform. You will work closely with contractors to understand their unique workflows, configure the platform to fit their needs, and drive adoption through coaching, health checks, and continuous engagement.

Your influence will extend beyond individual accounts—you will help shape the customer experience, inform product development, and contribute to scalable processes that support our rapid growth.

Key Responsibilities

• Onboarding & Implementation: Own the end‑to‑end onboarding journey, guiding new customers through platform setup, data migration, and initial training to ensure a smooth transition.
• Adoption & Engagement: Drive product adoption by conducting workflow coaching sessions, health checks, and quarterly business reviews. Identify opportunities to deepen usage and unlock additional value.
• Customer Advocacy: Serve as the voice of the customer within brighthush, translating feedback into actionable insights for product, engineering, and solutions teams.
• Account Health & Retention: Monitor account health metrics, proactively identify churn risks, and implement retention strategies that keep customers satisfied and engaged.
• Escalation Management: Handle escalated issues with professionalism and speed, coordinating with cross‑functional teams to resolve problems and maintain trust.
• Renewals & Expansion: Manage renewal cycles, negotiate contract terms, and identify upsell or cross‑sell opportunities that align with customer goals.
• Process & Playbook Development: Contribute to the creation of scalable customer success processes, playbooks, and systems that improve efficiency and consistency across the organization.
• Data‑Driven Insights: Analyze usage data, churn indicators, and NPS trends to provide actionable recommendations to leadership.
• Community Building: Foster a community of power users through webinars, user groups, and a knowledge base that empowers customers to self‑serve.

Essential Qualifications

• Proven experience in Customer Success, Account Management, or a similar customer‑facing role.
• Exceptional written and verbal communication skills, with the ability to build rapport with stakeholders at all levels.
• Strong organizational skills and the capacity to manage multiple customer relationships simultaneously.
• Comfortable learning and navigating complex software platforms; a quick learner who thrives in a technology‑heavy environment.
• Proactive problem‑solving mindset and the ability to operate with minimal supervision.
• Technical aptitude to collaborate effectively with engineering, product, and solutions teams.
• Experience working in a fast‑paced startup environment is highly desirable.
• Ability to handle ambiguity, take ownership of customer issues, and drive outcomes.

Preferred Qualifications

• Background or deep understanding of operational workflows within project‑based or construction industries.
• Experience with SaaS platforms and customer success metrics such as NPS, CSAT, and churn rate.
• Knowledge of AI or automation technologies and how they can be leveraged to streamline business processes.
• Previous experience in a high‑growth, early‑stage company where you contributed to scaling customer success functions.

Skills & Competencies

• Customer‑Centricity: Passion for delivering exceptional customer experiences and building lasting relationships.
• Analytical Thinking: Ability to interpret data, identify trends, and make data‑driven decisions.
• Strategic Mindset: Vision for how customer success can influence product strategy and business growth.
• Collaboration: Comfortable working cross‑functionally with product, engineering, sales, and solutions teams.
• Adaptability: Thrive in a dynamic environment where priorities shift and new challenges arise.
• Communication: Clear, concise, and persuasive communication in both written and verbal formats.
• Leadership: Ability to mentor junior team members and lead cross‑functional initiatives.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustainable success. As a Senior Customer Success Leader, you will:

• Lead the design and implementation of new customer success initiatives, positioning you as a thought leader within the organization.
• Collaborate with product and engineering teams to influence roadmap decisions based on real customer insights.
• Take ownership of high‑impact projects that shape the future of our platform and customer experience.
• Participate in mentorship programs, internal knowledge sharing, and industry conferences to broaden your skill set.
• Advance into senior customer success roles, such as Director of Customer Success or VP of Customer Experience, as the company scales.
• Earn certifications in SaaS metrics, AI fundamentals, and project management through our learning stipend.

Work Environment & Culture

brighthush fosters a culture of transparency, ownership, and continuous improvement. Our remote‑first approach means you’ll collaborate with a diverse, globally distributed team that values:

• Open communication and regular feedback loops.
• Flexibility to balance work and personal life.
• Innovation and experimentation—every idea is welcomed and evaluated.
• Recognition of individual contributions and collective achievements.
• Community events, both virtual and occasional in‑person retreats, to strengthen team bonds.

Compensation & Benefits

We offer a competitive total rewards package that reflects your experience and the value you bring to brighthush:

• Base Salary: $90,000 – $120,000, commensurate with experience.
• Equity: Ownership stake in brighthush, aligning your success with the company’s growth.
• Health & Wellness: Comprehensive health insurance with 70% medical coverage, including vision, dental, and mental health support.
• Paid Time Off: 15 days of PTO annually, 5 paid sick days, and flexible holiday scheduling.
• Remote Work: Full remote flexibility—work from anywhere that suits you best.
• Professional Development: Access to training programs, conferences, and learning resources to help you grow.
• Team Building: Quarterly virtual team events and occasional in‑person retreats.
• Wellness Programs: Gym membership stipend, meditation app subscription, and ergonomic equipment allowance.

How to Apply

If you’re passionate about empowering contractors, thrive in a fast‑moving startup environment, and want to make a tangible impact on the construction technology landscape, we’d love to hear from you. Click the link below to submit your application and join the brighthush team.

Apply to brighthush

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace that values every voice. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected characteristic. We believe that a diverse team fosters innovation and drives our success, and we welcome applicants from all backgrounds to join our mission to revolutionize the industry through technology.