Seasoned Senior Customer Success Manager – Commercial Nordics – Driving Enterprise Cybersecurity Growth, Retention, and Innovation at brighthush

Welcome to brighthush – Where Cybersecurity Meets Strategic Partnership

In a world where cyber threats evolve faster than ever, brighthush stands at the forefront of enterprise protection. Our award‑winning CyberSOC platform delivers real‑time detection, rapid response, and adaptive threat intelligence, empowering organizations to not only survive but thrive in an increasingly hostile digital landscape. With a presence in more than 30 countries, we help our customers stay compliant, resilient, and future‑ready. If you are passionate about solving complex security challenges, building lasting relationships, and driving measurable business outcomes, brighthush offers the platform, the culture, and the growth trajectory to elevate your career.

Why brighthush Is the Ideal Destination for Your Next Career Move

At brighthush, our people are the heart of everything we do. We believe that the best security solutions are built on strong relationships, deep expertise, and relentless customer focus. That philosophy is reflected in every aspect of our organization:

• Continuous Learning – Access to industry‑leading certifications, internal knowledge hubs, and mentorship from senior leaders.
• Impact‑Driven Culture – Your ideas shape product roadmaps, customer success strategies, and the future of cybersecurity.
• Collaborative Environment – Cross‑functional teams that break down silos and champion shared ownership.
• Work‑Life Balance – Fully remote options, flexible hours, and wellness initiatives that support holistic well‑being.
• Career Acceleration – Structured career paths, leadership development tracks, and opportunities to influence global strategy.

Role Overview

As the Senior Customer Success Manager – Commercial Nordics, you will be the linchpin between our enterprise customers and the brighthush CyberSOC platform. Your mission is to ensure that each client realizes maximum value, leading to renewals, expansions, and long‑term loyalty. You will blend strategic account management with hands‑on technical support, translating customer objectives into actionable technology solutions. In this role, you will be a trusted advisor, a data‑driven strategist, and a champion of customer advocacy.

Key Responsibilities

• Account Leadership – Own a portfolio of high‑value corporate accounts across the Nordic region, cultivating relationships with C‑suite executives, security leaders, and key stakeholders. Serve as the single point of contact for all strategic discussions.
• Renewal & Expansion – Consistently meet or exceed renewal and upsell targets through consultative selling, value demonstration, and proactive account planning. Identify growth opportunities and craft tailored proposals that align with customer goals.
• Quarterly Business Reviews (QBRs) – Lead data‑rich QBRs that showcase performance, ROI, and future roadmap opportunities. Prepare compelling presentations that highlight security posture improvements and cost savings.
• Customer Advocacy – Champion the voice of the customer within brighthush, translating feedback into product enhancements and service improvements. Advocate for customer needs in cross‑functional meetings.
• Risk Management – Identify at‑risk accounts, develop mitigation plans, and automate forecasting to proactively address churn. Leverage data analytics to spot early warning signs.
• Upsell & Cross‑Sell – Leverage deep product knowledge to position additional brighthush services that align with customer objectives. Collaborate with Sales to close new business within existing accounts.
• Process Optimization – Design and implement automated workflows in Salesforce and other tools to streamline account management and reporting. Reduce manual effort and increase accuracy.
• Customer Coaching – Guide customers through best practices, alternate solutions, and advanced use cases to maximize platform adoption. Provide training sessions and workshops.
• Collaboration – Work closely with Sales, Product, and Support teams to ensure a seamless customer experience from onboarding to renewal. Foster a culture of shared ownership.
• Data‑Driven Decision Making – Analyze account metrics, churn indicators, and usage patterns to inform proactive engagement strategies. Present insights to senior leadership.

Essential Qualifications

• 5+ years of proven success in a sales or customer‑success role within a technology or cybersecurity organization.
• Field sales experience is strongly desired, with a track record of managing complex, enterprise‑level accounts.
• Deep understanding of cybersecurity concepts, threat landscapes, and the value proposition of managed detection and response services.
• Proficiency in Salesforce, Excel, and other data‑analysis tools; ability to build dashboards and automate reporting.
• Exceptional communication skills in English (both written and spoken); proficiency in Swedish, Danish, or Norwegian is a plus.
• Strong negotiation and consultative selling skills, with a history of closing upsell deals.
• Demonstrated ability to manage a high volume of activities, prioritize tasks, and meet deadlines in a fast‑paced environment.
• Passion for customer service, data security, and continuous improvement.
• Background check and employment verification clearance.

Preferred Qualifications

• Experience working with Nordic clients or in the Nordic market.
• Knowledge of local regulatory frameworks such as GDPR, NIS2, and industry‑specific compliance standards.
• Previous exposure to managed security services or SOC operations.
• Experience building automated processes in Salesforce or similar CRM platforms.
• Fluency in additional languages (German, French, or Spanish).

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Analytical Acumen – Strong data literacy to interpret usage metrics, churn signals, and ROI.
• Adaptability – Thrive in a rapidly changing environment, pivoting priorities as needed.
• Customer‑Centric Mindset – Fanatical devotion to delivering exceptional service and value.
• Collaboration & Influence – Work cross‑functionally, influencing product and support teams to meet customer needs.
• Problem‑Solving – Think out‑of‑the‑box, energize teams, and drive innovative solutions.
• Technical Fluency – Comfortable with security technologies, data analytics, and CRM systems.
• Communication Excellence – Articulate complex concepts clearly to technical and non‑technical audiences.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limitless. You’ll have access to:

• Structured mentorship programs with senior leaders who guide your professional journey.
• Continuous learning resources, including certifications in cybersecurity, sales, and account management.
• Cross‑regional projects that broaden your exposure to global markets and diverse customer challenges.
• Leadership development tracks that prepare you for future managerial roles and executive responsibilities.
• Annual performance reviews that align your goals with company objectives and reward high performers.
• Opportunities to contribute to product strategy, influencing the direction of brighthush’s CyberSOC platform.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a shared commitment to excellence. You’ll enjoy:

• Fully remote work from anywhere in Denmark, with flexible hours to support work‑life balance.
• Regular virtual team gatherings, hackathons, and knowledge‑sharing sessions that foster community.
• A diverse, inclusive workplace that values different perspectives and encourages innovation.
• Access to state‑of‑the‑art tools and technology to support your daily work and enable high performance.
• Employee wellness programs, mental health support, and community outreach initiatives that promote holistic well‑being.
• A culture of recognition where achievements are celebrated and contributions are acknowledged.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: £28,200 – £63,000 per year, commensurate with experience and performance.
• Variable incentive compensation tied to renewal, expansion, and customer satisfaction metrics.
• New‑hire equity grants to share in brighthush’s growth and long‑term success.
• Comprehensive benefits: health insurance, pension plan, paid time off, and parental leave.
• Professional development budget for certifications, conferences, and courses that enhance your skill set.
• Wellness stipend, flexible working arrangements, and a supportive remote infrastructure.
• Annual bonuses and recognition programs that reward outstanding contributions.

Travel & Physical Requirements

Typical travel is 10% or less of your time, primarily for client visits, industry events, or internal meetings. The role is predominantly sedentary, with occasional lifting of up to 25 pounds (e.g., office equipment). You should be comfortable using a keyboard, screens, and other office technology.

Security & Compliance

All employees must adhere to brighthush’s Information Security policies, standards, and controls. A successful candidate will pass a criminal background check and employment verification as a condition of employment.

How to Apply

Ready to take the next step in your career and help shape the future of cybersecurity? Submit your application through our careers portal or click the link below to apply directly:

Apply to the Senior Customer Success Manager – Commercial Nordics Position

Closing Statement

At brighthush, we believe that the best security solutions are built on strong relationships, deep expertise, and relentless customer focus. If you’re a strategic thinker with a passion for technology, a knack for building trust, and a drive to exceed expectations, we want to hear from you. Join us and be part of a team that’s redefining the cybersecurity landscape, one customer at a time.