Senior Mid‑Enterprise Customer Success Manager – Accelerating AI‑Powered Cybersecurity Adoption, Retention, and Expansion for Mid‑Enterprise Clients at brighthush

About brighthush – Where AI Meets Cyber Resilience

In a world where cyber threats evolve faster than the human mind can react, brighthush is redefining what it means to stay secure. We fuse cutting‑edge artificial intelligence with human‑centric risk management to deliver real‑time threat intelligence, predictive analytics, and automated response capabilities. Our platform empowers mid‑enterprise organizations to neutralize attacker infrastructure while simultaneously hardening human defenses, turning vulnerability into a strategic advantage.

Our unified intelligence graph merges Digital Risk Protection with Human Risk Management, giving our customers a single, actionable view of the threat landscape. This holistic perspective fuels smarter, faster decisions and keeps our clients one step ahead of adversaries. Backed by leading investors and serving some of the world’s most recognized brands, brighthush is a rapidly expanding Series C cybersecurity startup that combines deep technical expertise, operational rigor, and startup velocity to tackle the internet’s most urgent trust and safety challenges.

If you thrive in a fast‑moving, high‑growth environment and want to make a tangible difference in the cybersecurity landscape, brighthush is the place for you.

Why This Role Matters

As the Senior Mid‑Enterprise Customer Success Manager, you will be the linchpin that transforms our customers’ adoption journey into measurable business outcomes. You will own a portfolio of high‑growth accounts, acting as the trusted advisor who ensures each customer realizes maximum value from our AI‑driven platform. Your strategic partnership with Sales, Product, and Operations will create a seamless experience that drives adoption, retention, and expansion.

What Your Day‑to‑Day Looks Like

• Customer Champion: Serve as the single point of contact for mid‑enterprise customers, building trust‑based relationships across technical and business stakeholders.
• Full‑Lifecycle Stewardship: Own the entire customer journey from onboarding through renewal, ensuring consistent value realization and high satisfaction.
• Proactive Health Monitoring: Continuously track account health, identify risks early, and take decisive action to mitigate churn.
• Adoption Architect: Drive product adoption through targeted training, enablement, and best‑practice sharing.
• Revenue Partner: Collaborate with Sales to uncover and execute on upsell and expansion opportunities.
• Business Review Leader: Lead customer conversations, including business reviews that highlight impact, outcomes, and ROI.
• Process Optimizer: Operate efficiently across a high‑volume book of business using scalable processes and tools.
• Cross‑Functional Collaborator: Work with Sales, Product, and Operations to deliver a seamless customer experience.
• Feedback Loop Champion: Surface customer feedback and insights to influence product and operational improvements.

Key Responsibilities

• Portfolio Management: Own a portfolio of mid‑enterprise customers, building trust‑based relationships across stakeholders.
• Onboarding & Adoption: Guide customers through onboarding, adoption, and renewal, ensuring consistent value realization.
• Account Health: Proactively monitor account health, identify risks early, and take action to mitigate churn.
• Product Adoption: Drive product adoption through training, enablement, and best‑practice sharing.
• Revenue Growth: Partner with Sales to identify and execute on upsell and expansion opportunities.
• Customer Conversations: Lead business reviews that highlight impact, outcomes, and ROI.
• Process Efficiency: Operate efficiently across a high‑volume book of business using scalable processes and tools.
• Cross‑Functional Collaboration: Collaborate with Sales, Product, and Operations to deliver a seamless customer experience.
• Feedback Loop: Surface customer feedback and insights to influence product and operational improvements.

Essential Qualifications

• 2–5+ years of experience in Customer Success, Account Management, or a similar customer‑facing role in SaaS or cybersecurity.
• Strong ability to manage multiple accounts while prioritizing effectively and driving outcomes.
• Excellent communication and relationship‑building skills with both technical and non‑technical stakeholders.
• Experience working in a fast‑moving, high‑growth startup environment with evolving priorities.
• Data‑driven decision making and account health tracking experience.

Preferred Qualifications

• Background in social engineering defense or related cybersecurity domains.
• Experience with AI‑native platforms or threat‑intelligence products.
• Proficiency with CRM and customer success tools (e.g., brighthush).
• Track record of meeting or exceeding renewal, expansion, and NPS targets.

Skills & Competencies

• Strategic thinking and the ability to translate customer goals into actionable plans.
• Strong analytical skills to interpret usage data, identify trends, and recommend improvements.
• Exceptional presentation and facilitation skills for business reviews and training sessions.
• High emotional intelligence and a customer‑first mindset.
• Adaptability and resilience in a dynamic, evolving environment.
• Proactive problem‑solving and ownership of outcomes.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is built on continuous learning and impact. As a Mid‑Enterprise Customer Success Manager, you will:

• Progress to Senior Customer Success Manager or Customer Success Director roles, leading larger portfolios and mentoring junior team members.
• Gain cross‑functional experience by collaborating with Product, Engineering, and Sales, positioning you for future leadership roles across the organization.
• Participate in a structured learning program that includes industry certifications, leadership workshops, and mentorship from senior executives.
• Contribute to product strategy by feeding customer insights into the roadmap, ensuring you have a direct influence on the next generation of brighthush solutions.

Work Environment & Company Culture

brighthush is a remote‑first, inclusive workplace that values diversity, equity, and belonging. Our culture is built on:

• Transparency: Open communication channels, regular all‑hands meetings, and a clear decision‑making process.
• Collaboration: Cross‑functional teams that work together to solve complex problems.
• Innovation: A sandbox mentality that encourages experimentation and rapid iteration.
• Well‑being: Flexible work hours, mental health resources, and a commitment to work‑life balance.
• Recognition: Regular shout‑outs, performance bonuses, and a culture of celebrating wins.

Compensation, Perks, and Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $100,000 – $110,000 USD, commensurate with experience and location.
• Performance‑based bonuses tied to customer health, renewal, and expansion metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Unlimited paid time off and a generous parental leave policy.
• Professional development stipend for courses, certifications, and conferences.
• Access to cutting‑edge tools and resources that support your day‑to‑day work.
• Regular team‑building events, virtual coffee chats, and a vibrant online community.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that is redefining how mid‑enterprise organizations protect themselves against cyber threats. You’ll work alongside some of the brightest minds in AI and cybersecurity, collaborate across functions, and see the direct impact of your work on real customers. If you are passionate about technology, customer success, and driving measurable business outcomes, we want to hear from you.

Ready to Make an Impact?

Apply today and become a key player in shaping the future of AI‑powered cybersecurity. Join brighthush and help us empower mid‑enterprise organizations to stay ahead of cyber adversaries.