Senior Customer Success & Growth Leader – Championing Retention, Adoption, Executive Partnerships, and Sustainable Revenue Expansion for Energy SaaS Innovators at brighthush

Welcome to brighthush – Powering the Future of Energy with Smart Software

At brighthush, we’re not just building cloud‑native solutions; we’re redefining how energy companies operate in a world that demands speed, safety, and sustainability. With a portfolio that spans more than 2,300 oil, gas, and renewable partners, our platform turns complex operational data into actionable, data‑driven insights. From real‑time analytics and predictive maintenance to automated workflow orchestration, we empower our customers to reduce downtime, cut fuel consumption, and stay ahead of regulatory changes—all while driving measurable, sustainable revenue growth.

Our culture is built on one simple principle: customer value first. Every feature we develop, every partnership we forge, and every support ticket we resolve is guided by this ethos. We believe that the best way to predict the future is to create it, and we’re looking for a visionary leader who shares that mindset.

Why brighthush is a Game‑Changer in Energy SaaS

In an industry where operational costs are high and margins are razor‑thin, brighthush offers a transformative edge. By integrating real‑time analytics, predictive maintenance, and automated workflow orchestration, we help energy companies:

• Reduce unplanned downtime by up to 15%
• Increase asset utilization by 10% or more
• Improve safety compliance and reduce regulatory risk
• Drive sustainable revenue growth through data‑driven decision making

Our impact is tangible and measurable. When a customer sees a 15% reduction in unplanned downtime or a 10% increase in asset utilization, we celebrate that success together. That level of real, quantifiable improvement is what sets brighthush apart and fuels our relentless pursuit of excellence.

Position Overview

The Senior Customer Success & Growth Leader is the strategic architect and operational captain of brighthush’s Customer Success organization. This role blends people leadership, data‑driven strategy, and executive‑level relationship management. You will build and scale a high‑performance team that delivers world‑class service, drives adoption, and fuels expansion across our enterprise portfolio.

Key Responsibilities

• Team Leadership & Development – Recruit, coach, and mentor a multi‑tiered Customer Success team, from entry‑level CSMs to senior account owners. Design clear career pathways, performance metrics, and professional development plans that align with brighthush’s growth trajectory.
• Strategic Customer Success Planning – Own the end‑to‑end customer success strategy, focusing on CSAT, NPS, product adoption, and retention. Translate business goals into actionable playbooks and operational processes.
• Executive Relationship Management – Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) with C‑suite stakeholders. Prepare data‑rich insights, ROI narratives, and actionable recommendations that reinforce brighthush’s value proposition.
• Remote & Distributed Team Management – Oversee a geographically dispersed team, ensuring consistent culture, communication, and performance standards across home‑office and fully remote members.
• CRM & Data Governance – Define and enforce rigorous CRM hygiene standards. Maintain accurate account data, health scores, renewal risk flags, and activity logs to provide leadership with real‑time visibility.
• Customer Health & Risk Management – Build and refine customer health scoring models. Proactively identify at‑risk accounts and deploy targeted intervention playbooks.
• Cross‑Functional Collaboration – Partner with Sales on renewals, expansions, and upsell opportunities; with Product and Support on escalations and roadmap feedback; and with Marketing on customer advocacy initiatives.
• Process & Playbook Development – Create scalable onboarding, adoption, renewal, and win‑back playbooks tailored to different customer segments and CSM skill levels.
• Reporting & Analytics – Deliver regular reports on retention, churn, expansion revenue, and utilization metrics to executive leadership. Provide clear narratives on trends, risks, and opportunities.
• Scalable Growth Architecture – Design and implement processes, career frameworks, and technology solutions that enable the team to scale efficiently as the customer base expands.
• Voice of the Customer – Represent Customer Success in cross‑functional planning sessions, ensuring customer insights shape product, marketing, and support priorities.

Essential Qualifications

• 7+ years of progressive leadership experience in Customer Success within a subscription‑based business.
• Proven track record of improving retention, expansion revenue, and customer satisfaction metrics.
• Experience managing a distributed team, including home‑office and fully remote staff.
• Deep familiarity with CRM systems (e.g., Salesforce, HubSpot, or similar) and a commitment to data hygiene and process discipline.
• Strong analytical skills with experience building health scores, dashboards, and utilization metrics.
• Exceptional executive presence and communication skills; comfortable engaging with C‑suite executives and internal leadership.
• Bachelor’s degree or equivalent professional experience.

Preferred Qualifications

• Experience with dedicated customer success platforms (e.g., Gainsight, Totango, or similar).
• Background designing career‑level frameworks or competency models for growing CS organizations.
• Exposure to both high‑touch enterprise and tech‑touch scaled customer success motions.

Skills & Competencies

• Strategic Thinking & Execution
• Data‑Driven Decision Making
• Team Building & Talent Development
• Relationship Management & Stakeholder Engagement
• Process Design & Continuous Improvement
• Change Management & Adaptability
• Financial Acumen – Understanding of revenue impact and cost‑control.
• Technical Proficiency – Comfortable leveraging CRM, BI, and customer success tools.

Career Growth & Learning Opportunities

At brighthush, your growth is our priority. As Senior Customer Success Executive, you will:

• Lead a high‑impact team that directly influences revenue and customer lifetime value.
• Collaborate with senior executives across Sales, Product, and Engineering, gaining exposure to all facets of the business.
• Own the design of scalable processes that shape the future of Customer Success at brighthush.
• Participate in leadership development programs, mentorship circles, and industry conferences.
• Earn a clear path to Director or VP of Customer Success, with opportunities to influence company strategy.

Work Environment & Company Culture

brighthush thrives on a culture of mutual respect, curiosity, and high performance. We offer:

• Hybrid work model – flexible remote and on‑site options.
• Collaborative, cross‑functional teams that celebrate wins and learn from challenges.
• Continuous learning initiatives – internal workshops, external training, and knowledge sharing.
• Inclusive environment that values diverse perspectives and fosters belonging.
• Transparent communication from leadership, with regular town‑halls and open Q&A sessions.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary commensurate with experience.
• Performance‑based bonus structure tied to customer metrics and company goals.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and flexible holidays.
• Professional development stipend and conference reimbursement.
• Wellness programs, including gym membership discounts and mental health resources.
• Employee referral bonuses and recognition programs.

Application Process & Additional Information

We value direct relationships with candidates and prefer to manage our hiring process internally. While we occasionally partner with select recruitment agencies for specialized roles, we do not accept unsolicited resumes from recruiters or agencies without a written agreement. Any resumes submitted without an agreement will be considered the property of brighthush, and no recruitment fees will be owed.

Visa Sponsorship: Employment eligibility to work in the United States is required for this role. brighthush will not pursue visa sponsorship; candidates must maintain and renew any visas or permits that grant employment eligibility.

Salary is commensurate with experience and paid in accordance with brighthush’s payroll schedule via direct deposit. Posted salary ranges are made in good faith. brighthush reserves the right to adjust ranges based on qualifications, experience, training, work history, and geographic location of the selected candidate.

Why Join brighthush?

As Senior Customer Success Executive, you will be at the forefront of transforming how energy companies operate. You’ll lead a passionate team, influence product direction, and drive revenue growth while ensuring our customers achieve their most ambitious goals. If you’re a strategic thinker, a data‑driven leader, and a relationship builder who thrives in a fast‑paced environment, we want to hear from you.

Ready to Make an Impact?

Ready to help illuminate the future of energy with brighthush? Apply today and join a team that is redefining customer success in the energy sector.