Seasoned Senior Customer Success Manager – EMEA Cloud & Data Governance Champion – Accelerating Enterprise SaaS Adoption, Ensuring Regulatory Compliance, and Building Customer Advocacy at brighthush

About brighthush

brighthush is a trailblazing data‑authorization platform that empowers enterprises worldwide to secure, govern, and unlock the value of their data assets. By marrying cutting‑edge technology with a deep understanding of regulatory frameworks, brighthush helps organizations navigate the complex landscape of data privacy, compliance, and access control. Our mission is simple yet powerful: enable businesses to harness data safely, confidently, and at scale.

Why brighthush is a Game‑Changer for Data‑Driven Businesses

In today’s hyper‑connected world, data is the lifeblood of innovation. Yet, with great power comes great responsibility. Data breaches, regulatory fines, and reputational damage can cripple even the most successful companies. brighthush tackles these challenges head‑on by providing a unified, cloud‑native platform that brings together data access control, governance, and compliance into a single, intuitive experience. Whether you’re a data steward, a C‑suite executive, or a technical architect, brighthush gives you the tools to:

• Implement granular access policies that align with GDPR, CCPA, HIPAA, and other global regulations.
• Automate data discovery and classification across multi‑cloud environments.
• Track data lineage and audit trails in real time.
• Enable secure data sharing across teams, partners, and customers.
• Reduce the time and cost of compliance reporting through streamlined workflows.

Our customers span finance, healthcare, retail, and technology, all of whom rely on brighthush to protect their most valuable asset—data.

Role Overview: Senior Customer Success Manager – EMEA

As a Senior Customer Success Manager for the EMEA region, you will be the trusted advisor and champion for our enterprise customers. You will own the end‑to‑end customer journey, from initial onboarding to long‑term adoption, ensuring that each client realizes tangible business outcomes through our platform. Your strategic influence will shape product enhancements, customer advocacy, and the overall success of brighthush’s mission.

What You’ll Do

In this role, you will:

• Build and nurture long‑term relationships with C‑suite executives, data stewards, and technical leads, becoming the primary point of contact for all customer success initiatives.
• Drive product adoption and enablement by guiding customers through onboarding, configuration, and advanced use cases. Conduct workshops, webinars, and training sessions to maximize platform value.
• Lead quarterly business reviews (QBRs) to assess usage, ROI, and satisfaction. Develop health scores and action plans to pre‑empt churn.
• Provide strategic consulting on data governance best practices, regulatory compliance, and cloud architecture. Translate business objectives into technical roadmaps.
• Collaborate cross‑functionally with Sales, Product, Engineering, and Support to deliver seamless customer experiences and influence product enhancements.
• Leverage data‑driven insights to identify adoption trends, usage gaps, and upsell opportunities. Present findings to senior leadership.
• Manage escalations swiftly, coordinating with technical teams to ensure timely resolution and customer satisfaction.

Key Responsibilities

• Customer Relationship Management: Build and nurture long‑term relationships with C‑suite executives, data stewards, and technical leads. Serve as the primary point of contact for all customer success initiatives.
• Product Adoption & Enablement: Guide customers through onboarding, configuration, and advanced use cases. Conduct workshops, webinars, and training sessions to maximize platform value.
• Business Reviews & Health Scoring: Lead quarterly business reviews (QBRs) to assess usage, ROI, and satisfaction. Develop health scores and action plans to pre‑empt churn.
• Strategic Consulting: Advise on data governance best practices, regulatory compliance, and cloud architecture. Translate business objectives into technical roadmaps.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Support to deliver seamless customer experiences and influence product enhancements.
• Data‑Driven Insights: Leverage analytics to identify adoption trends, usage gaps, and upsell opportunities. Present findings to senior leadership.
• Escalation Management: Resolve high‑impact issues swiftly, coordinating with technical teams to ensure timely resolution and customer satisfaction.

Essential Qualifications

• 5–8 years of experience in Customer Success, Account Management, or a related role within the enterprise SaaS, cloud, or data domain.
• Proven track record of managing large, complex accounts and driving adoption of cloud‑native solutions.
• Deep understanding of data governance, privacy regulations (GDPR, CCPA, HIPAA), and data‑access control concepts.
• Hands‑on experience with brighthush environments.
• Strong analytical skills and proficiency in using data‑analytics tools to derive actionable insights.
• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field (or equivalent professional experience).
• Professional fluency in English (written and spoken). Additional EMEA‑regional languages are a plus.

Preferred Qualifications

• Experience working with data‑catalog and metadata management tools such as brighthush.
• Familiarity with identity and access management solutions like brighthush.
• Background in the brighthush ecosystem or other enterprise data warehouses.
• Prior exposure to the financial services, healthcare, or regulated industries where data compliance is critical.
• Certifications in cloud platforms or data‑governance frameworks.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and building trust.
• Strategic Thinking: Ability to align technology solutions with business objectives and long‑term vision.
• Communication & Presentation: Excellent verbal and written communication skills; comfortable presenting to senior stakeholders.
• Problem‑Solving: Strong analytical and troubleshooting abilities; adept at turning complex challenges into actionable solutions.
• Project Management: Proven ability to manage multiple initiatives simultaneously while meeting deadlines.
• Collaboration: Comfortable working cross‑functionally with Sales, Product, Engineering, and Support teams.
• Adaptability: Thrives in a fast‑paced, evolving environment; embraces change and continuous improvement.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have the chance to:

• Participate in structured mentorship programs with senior leaders.
• Engage in regular training on emerging data‑governance trends, cloud technologies, and industry regulations.
• Lead cross‑functional initiatives and influence product strategy.
• Advance into senior Customer Success leadership roles or transition into Product Management, Consulting, or Technical Evangelism.

Work Environment & Culture

brighthush champions a culture of transparency, innovation, and inclusivity. Our remote‑first model empowers you to work from anywhere in the EMEA region while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Monthly hackathons and knowledge‑sharing sessions.
• Access to a vibrant community of data professionals and thought leaders.
• Flexible working hours that respect work‑life balance.

Compensation & Perks

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards for senior Customer Success roles.
• Performance‑based bonuses tied to customer success metrics.
• Equity options to share in the company’s growth.
• Generous paid time off (PTO) and a flexible vacation policy.
• Parental leave that supports new parents.
• Health, dental, and vision insurance plans.
• Wellness programs, including gym memberships and mental‑health resources.
• Annual professional development budget for conferences, courses, and certifications.

How to Apply

Ready to make a tangible impact on how enterprises secure and govern their data? Submit your application through the link below and join brighthush in shaping the future of data governance.

Apply to this role at brighthush

Apply for this job