Seasoned Senior Principal Customer Success Executive – U.S. Federal Accounts & AI Integration Leadership – Driving Enterprise AI Transformation, Strategic Growth, and Customer Success at brighthush

About brighthush

brighthush is a trailblazer in AI‑driven enterprise innovation, redefining how government agencies, Fortune 500 corporations, and global organizations harness data, automate processes, and deliver mission‑critical services. With a portfolio that spans cloud, intelligent workflow, advanced analytics, and next‑generation AI platforms, we empower our clients to unlock their full potential through data‑driven insights and seamless digital experiences. Our mission is simple yet ambitious: to create a future where every enterprise can work smarter, faster, and more collaboratively—no matter the industry or size.

Founded on curiosity, resilience, and a relentless pursuit of excellence, brighthush has become a trusted advisor for some of the world’s most complex and high‑stakes environments. Our solutions are engineered to meet the highest standards of security, compliance, and reliability, making us the go‑to partner for federal agencies that demand flawless execution and unwavering trust. Whether it’s automating citizen services, streamlining procurement workflows, or unlocking predictive insights for national security, brighthush’s AI platforms deliver tangible value that translates into faster decision‑making, cost savings, and improved public trust.

Why This Role Matters

In the U.S. Federal space, security, compliance, and uptime are non‑negotiable. As the Senior Principal Customer Success Executive, you will be the linchpin that connects brighthush’s cutting‑edge AI solutions with the strategic objectives of federal agencies. Your leadership will shape the adoption of AI across the federal ecosystem, ensuring that every deployment delivers tangible ROI, adheres to the strictest security standards, and drives transformative change. In short, you will be the catalyst that turns complex challenges into streamlined, AI‑powered solutions that keep our nation’s critical services running smoothly.

Beyond managing relationships, you will architect the future of federal technology adoption. Your influence will ripple across agencies, shaping policy, setting industry benchmarks, and driving the next wave of AI integration that will redefine how government serves its citizens.

Key Responsibilities

• Strategic Account Leadership: Own the end‑to‑end customer journey for a portfolio of U.S. Federal accounts, ensuring alignment with business objectives, regulatory requirements, and technology roadmaps. Develop and execute account plans that map out short‑term wins and long‑term transformation milestones.
• Retention & Expansion: Drive renewal, upsell, and cross‑sell opportunities by demonstrating ROI, fostering trust, and building long‑term partnerships. Leverage data‑driven insights to identify growth levers and articulate the business case for additional investments.
• AI Integration & Transformation: Champion the adoption of AI‑enabled solutions, guiding clients through data strategy, model deployment, and continuous improvement cycles. Serve as the primary AI subject‑matter expert for federal stakeholders.
• Project & Program Management: Lead complex, multi‑disciplinary projects, ensuring on‑time delivery, budget adherence, and stakeholder satisfaction. Apply proven project management frameworks and agile practices to keep initiatives on track.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the company as a trusted advisor in the federal sector. Publish whitepapers, case studies, and thought pieces that showcase the value of AI initiatives.
• Team Collaboration: Partner with Sales, Product, Engineering, and Support to create cohesive go‑to‑market strategies and seamless handoffs. Act as the bridge that translates client needs into product enhancements and technical solutions.
• Metrics & Reporting: Track and analyze key performance indicators (KPIs) such as NPS, churn, adoption rates, and AI model accuracy, translating insights into actionable plans that drive continuous improvement.
• Compliance & Security: Ensure all initiatives meet federal security standards, including NIST, FedRAMP, and DoD guidelines. Maintain rigorous data governance and privacy controls across all engagements.

Day‑to‑Day Activities

• Conduct quarterly business reviews with C‑suite executives to align on strategic priorities and measure impact.
• Facilitate cross‑functional workshops that translate business challenges into AI‑driven solutions, ensuring all stakeholders are aligned.
• Develop and maintain a deep understanding of federal procurement cycles, contracting vehicles, and acquisition timelines to anticipate client needs.
• Serve as the primary escalation point for high‑impact issues, coordinating rapid resolution across technical and operational teams.
• Identify and nurture opportunities for joint‑governance initiatives that strengthen client trust and partnership longevity.
• Lead the creation of whitepapers, case studies, and ROI calculators that showcase the value of AI initiatives to stakeholders.
• Collaborate with Legal and Compliance teams to draft and review contracts, ensuring alignment with federal regulations.
• Mentor junior customer success managers, providing coaching on account strategy, AI concepts, and stakeholder engagement.
• Maintain an up‑to‑date knowledge base of industry trends, emerging AI technologies, and regulatory changes that could impact clients.
• Participate in bi‑weekly cross‑departmental strategy sessions to share insights and align on product roadmap priorities.

Essential Qualifications

• 15+ years of client‑facing experience in account management, consulting, or transformation leadership, with a proven track record of managing large, complex federal accounts.
• Strong project management skills; PMP or equivalent certification preferred.
• Deep understanding of AI/ML concepts, data strategy, and model deployment in enterprise environments.
• Exceptional communication and presentation skills, capable of influencing C‑suite executives and technical stakeholders alike.
• Experience with enterprise platforms such as brighthush’s AI‑powered workflow engine.
• Demonstrated ability to navigate federal procurement processes, security clearances, and compliance frameworks.
• Fluency in English; additional languages are a plus.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Proven ability to build and maintain high‑trust relationships with senior leaders in federal agencies.
• Experience leading cross‑functional teams and managing vendor relationships.

Preferred Qualifications

• Prior experience in a senior customer success or account executive role within the U.S. Federal sector.
• Hands‑on experience with AI integration projects that deliver measurable business outcomes.
• Knowledge of cloud platforms such as brighthush Cloud, brighthush AI, and brighthush Analytics and their security certifications.
• Experience leading cross‑functional teams and managing vendor relationships.
• Background in data analytics, data governance, or data science.
• Experience with agile methodologies and continuous delivery pipelines.
• Familiarity with federal acquisition regulations (FAR, DFARS) and contracting vehicles.
• Track record of publishing thought leadership content or speaking at industry events.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Customer‑Centric Mindset: Passion for delivering exceptional value and building lasting relationships.
• Analytical Acumen: Proficiency in data analysis, KPI tracking, and performance measurement.
• Change Management: Skilled at guiding organizations through transformation initiatives.
• Collaboration & Influence: Comfortable working across departments and influencing stakeholders at all levels.
• Technical Fluency: Comfortable discussing AI, cloud, and enterprise software with both technical and business audiences.
• Leadership & Mentorship: Ability to inspire and develop high‑performing teams.
• Resilience & Adaptability: Thrive in fast‑paced, evolving environments with shifting priorities.
• Communication Excellence: Masterful written and verbal communication skills.
• Business Acumen: Strong understanding of financial metrics, ROI analysis, and budget management.

Career Growth & Learning Opportunities

• Lead high‑visibility federal projects that shape industry standards and influence policy.
• Mentor junior team members and contribute to talent development programs.
• Participate in executive‑level strategy sessions and product roadmap discussions.
• Access continuous learning resources, including AI workshops, leadership training, and industry certifications.
• Earn recognition through our performance‑based incentive program and career advancement tracks.
• Build a personal brand as a thought leader in federal AI adoption, with speaking opportunities at conferences and webinars.
• Benefit from a structured mentorship program that pairs you with senior leaders across the organization.
• Explore cross‑functional roles in product, engineering, or strategy to broaden your skill set.
• Opportunity to transition into senior executive roles such as Chief Customer Officer or Vice President of Federal Solutions.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from wherever you thrive—whether that’s Washington, D.C., another U.S. city, or a global location that suits your lifestyle. We foster a collaborative, inclusive environment where diverse perspectives are celebrated and innovation is encouraged. Our core values—Integrity, Innovation, Impact, and Inclusion—guide every decision and interaction. At brighthush, you’ll find a community that values transparency, continuous improvement, and a healthy work‑life balance.

We host regular virtual town halls, hackathons, and wellness challenges to keep our team connected and energized. Our “Innovation Fridays” allow employees to dedicate time to passion projects, fostering creativity and cross‑departmental collaboration. We also support community engagement through paid volunteer days and partnerships with non‑profits, reinforcing our commitment to social impact.

Compensation & Benefits

• Base Salary: USD 180,200 – 281,600 per year, commensurate with experience.
• Performance Bonus: Up to 20% of base salary, tied to individual and company goals.
• 401(k) Matching: 4% company match to help you build long‑term wealth.
• Generous Paid Time Off: Unlimited vacation policy, sick leave, and personal days.
• Retirement & Health Plans: Comprehensive medical, dental, and vision coverage, plus a retirement plan.
• Parental Leave: Generous paid parental leave for new parents.
• Professional Development: Reimbursement for certifications, conferences, and training.
• Wellness Programs: Access to mental health resources, fitness stipends, and wellness challenges.
• Technology Stipend: Home‑office equipment allowance and high‑speed internet support.
• Employee Stock Purchase Plan: Opportunity to invest in brighthush at a discounted rate.
• Flexible Work Arrangements: Remote‑first policy with optional on‑site collaboration when needed.
• Community & Social Impact: Paid volunteer days and partnership with non‑profits to give back to the community.

How to Apply

Ready to lead transformative AI initiatives for U.S. Federal clients and drive lasting customer success? Submit your application through our careers portal and join a team that’s shaping the future of enterprise technology. Your next career milestone starts here at brighthush.

Ready to make an impact?