Seasoned Specialty Pharmacy Operations Supervisor – Remote Customer Service & Enrollment Leadership for Nationwide Patient Access Teams

About brighthush

brighthush is a pioneering force in specialty pharmacy, redefining how patients worldwide access life‑changing therapies. With a relentless focus on innovation, we harness cutting‑edge technology, data‑driven insights, and a patient‑centric philosophy to streamline every step of the medication journey—from enrollment and benefit verification to adherence monitoring and post‑care support. Our mission is clear: to connect patients with the therapies they need, faster and more efficiently than ever before.

Operating from a state‑of‑the‑art facility just outside Dallas, Texas, brighthush collaborates with specialty pharmaceutical manufacturers, payers, and healthcare providers to create a unified ecosystem that supports every touchpoint of the patient experience. We continuously integrate emerging technologies to reduce administrative burden, accelerate approvals, and ultimately improve clinical outcomes.

Why Join brighthush?

At brighthush, you’ll be part of a high‑impact, mission‑driven team that is reshaping the specialty pharmacy landscape. We value curiosity, collaboration, and a relentless drive for excellence. Our culture is built on:

• Innovation & Agility: We experiment with new tools and workflows to stay ahead of industry trends.
• Patient‑First Mindset: Every decision we make is guided by the goal of improving patient access and outcomes.
• Inclusive Collaboration: Diverse perspectives fuel creative solutions and foster a supportive environment.
• Continuous Learning: We invest in professional development, mentorship, and knowledge sharing.

Position Overview

As the Specialty Pharmacy Operations Supervisor, you will lead a remote customer service and enrollment team of up to 20 members, ensuring exceptional service delivery and operational excellence. Your leadership will directly influence client satisfaction, team performance, and the overall success of our specialty pharmacy programs.

Key Responsibilities

• Supervise and mentor a distributed team of customer service, enrollment, and reimbursement specialists, fostering a culture of high performance and continuous improvement.
• Develop, implement, and maintain Standard Operating Procedures (SOPs) and work instructions tailored to program requirements.
• Oversee daily operations, including staffing schedules, performance monitoring, and quality assurance, to meet client contract KPIs.
• Conduct weekly, monthly, and quarterly program reviews, presenting insights and recommendations to senior leadership and external stakeholders.
• Evaluate and approve program changes—such as IT platform upgrades, business rule modifications, and process enhancements—to ensure alignment with strategic goals.
• Identify, document, and report system issues that could impact client relationships or operational productivity.
• Manage employee timecards, HR responsibilities, and personnel requisitions, collaborating with HR to fill vacancies and support workforce planning.
• Coordinate corrective actions, including performance coaching, disciplinary measures, and, when necessary, terminations, in partnership with senior leadership.
• Maintain program adherence, quality metrics, and attendance standards, proactively addressing any deviations.
• Lead one‑on‑one development sessions focused on performance, goal setting, and career progression.
• Facilitate bi‑weekly or monthly team meetings to discuss updates, process changes, SLAs, KPIs, QA findings, and emerging trends.
• Collaborate with cross‑functional partners—such as IT, Finance, and Compliance—to resolve complex program issues and drive continuous improvement.
• Represent brighthush in client and third‑party partner interactions, delivering clear, concise communication and building strong relationships.
• Contribute to quarterly business reviews, preparing data, insights, and presentation materials for clients.
• Identify and implement process efficiencies that reduce manual effort and increase team productivity.

Essential Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field (or equivalent work experience).
• 3–5 years of experience in patient support, specialty pharmacy, or a related field.
• Prior management or supervisory experience, preferably in a remote or distributed environment.
• Strong communication, presentation, and time‑management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) with advanced Excel skills (pivot tables, charts, formulas).
• Commitment to personal and team development, with a track record of coaching and mentoring.
• Ability to analyze data, identify trends, and translate findings into actionable improvements.
• Experience with CRM systems and benefit verification processes is highly desirable.
• Flexibility to travel up to 10% of the time for client meetings, training, or site visits.

Preferred Qualifications

• Experience in the specialty pharmacy or pharmaceutical distribution industry.
• Knowledge of payer policies, benefit verification, and reimbursement workflows.
• Familiarity with remote workforce management tools and best practices.
• Project management certification (PMP, Scrum, or similar) or equivalent experience.
• Advanced analytical skills, including data visualization and reporting.

Core Competencies

• Leadership & Coaching: Inspires teams, drives performance, and cultivates a growth mindset.
• Strategic Thinking: Aligns operational initiatives with business objectives and client expectations.
• Problem Solving: Quickly diagnoses issues, develops solutions, and implements corrective actions.
• Customer Focus: Prioritizes patient and client needs, ensuring a seamless experience.
• Collaboration: Works effectively across departments and with external partners.
• Adaptability: Thrives in a fast‑changing environment and embraces new technologies.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry. We offer:

• Structured mentorship programs with senior leaders.
• Access to industry conferences, webinars, and training workshops.
• Internal mobility pathways to roles in operations, business development, and technology.
• Leadership development initiatives, including coaching, executive training, and cross‑functional projects.
• Recognition programs that celebrate high performance and innovation.

Work Environment & Culture

Our remote‑first model empowers you to work from anywhere in the United States, provided you have a dedicated, quiet workspace and high‑speed internet. We supply the necessary technology—laptop, headset, and software—to ensure you can perform at your best. The role requires a flexible schedule, typically 8 a.m.–5 p.m. Central Time, with occasional adjustments to accommodate client needs.

Compensation & Benefits

We offer a competitive salary range of $68,500 – $87,930 per year, commensurate with experience and qualifications. In addition to base pay, you will enjoy:

• Comprehensive medical, dental, and vision coverage.
• Paid time off (vacation, sick leave, holidays).
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
• 401(k) retirement plan with company match.
• Short‑ and long‑term disability coverage.
• Paid parental leave and family‑friendly policies.
• Wellness programs, including fitness subsidies and mental health resources.
• Access to flexible spending options and early wage access through myFlexPay.
• Regular employee recognition events and team‑building activities.

How to Apply

Ready to lead a high‑impact team and shape the future of specialty pharmacy? Submit your application today and join brighthush in delivering transformative care to patients across the nation.

We are an equal‑opportunity employer committed to fostering an inclusive workplace where every voice is heard and valued. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, disability, or any other protected status.

Application window closes on November 20, 2026. Don’t miss this chance to make a difference—apply now!