Seasoned Strategic Territory Customer Support Manager – Remote Canada – Championing Field Excellence, Customer Success, and Precision Agriculture Innovation

About brighthush

brighthush is not just a company; it’s a movement that is reshaping the future of agriculture. By marrying cutting‑edge precision technology with world‑class customer support, we empower farmers, agribusinesses, and rural communities to achieve higher yields, reduce environmental impact, and build resilient food systems. Our portfolio spans advanced machinery, connected support solutions, and data‑driven insights that help our customers thrive in an ever‑changing landscape. From autonomous tractors to AI‑powered yield analytics, brighthush delivers the tools that turn fields into high‑performance ecosystems.

Why brighthush?

At brighthush, we celebrate curiosity, embrace diversity, and reward bold ideas. Our global team of engineers, field technicians, sales leaders, and data scientists collaborate across disciplines to solve complex challenges. Whether you’re in the heart of Canada or anywhere in the world, you’ll find a supportive environment that values work‑life balance, continuous learning, and the opportunity to make a tangible impact on the planet. We believe that the right people, paired with the right technology, can transform the world.

Role Overview

As the Territory Customer Support Manager for our Strategic Accounts division, you will be the linchpin between our customers, dealers, and internal teams. Based in Canada and operating remotely, you will champion the customer experience, ensuring that every machine performs at its peak and every issue is resolved swiftly. Your leadership will drive proactive support strategies, elevate operator confidence, and strengthen long‑term relationships with our most valuable accounts.

Key Responsibilities

• Own the Customer Experience: Serve as the primary point of contact for strategic accounts, delivering personalized support that exceeds expectations. Monitor machine performance, anticipate potential issues, and coordinate rapid resolution through cross‑functional collaboration.
• Lead Field Readiness: Partner with dealers and customers to prepare equipment for each season. Conduct readiness audits, schedule preventive maintenance, and implement support plans that maximize uptime and operational efficiency.
• Drive Strategic Initiatives: Design and deliver operator training programs in collaboration with Product Support, Engineering, and Product Specialists. Empower customers to leverage precision agriculture technology, boosting confidence and productivity.
• Facilitate Cross‑Functional Collaboration: Coordinate with Strategic Account Sales, dealer teams, factory support, and local territory teams. Maintain issue‑management processes, share best practices, and execute initiatives that strengthen customer success.
• Analyze Performance Metrics: Track key performance indicators such as machine uptime, customer satisfaction scores, and support response times. Use data to identify trends, recommend improvements, and report findings to senior leadership.
• Represent brighthush: Attend industry events, conferences, and dealer meetings to showcase our solutions, gather market intelligence, and build a network of influencers and partners.

Essential Qualifications

• Minimum of 2 years in customer support, sales, or field service roles within the agricultural or manufacturing sector.
• Hands‑on experience with precision agriculture equipment, connected support platforms, or related technologies.
• Proficiency in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word, SharePoint) and familiarity with CRM systems.
• Strong communication skills in English (both written and verbal); bilingual proficiency (French or Spanish) is a plus.
• Willingness and ability to travel up to 50% of the time across Canada and potentially internationally.
• Valid driver’s license and a clean driving record.

Preferred Qualifications

• Bachelor’s degree in Agriculture, Engineering, Business, or a related field.
• Experience managing strategic accounts or large customer portfolios.
• Knowledge of dealer/distribution networks and the agricultural supply chain.
• Project management experience, including issue resolution and cross‑functional team leadership.
• Experience developing and delivering operator training programs during critical production periods.

Skills & Competencies

• Customer‑Centric Mindset: Passion for solving problems and delivering value to customers.
• Analytical Thinking: Ability to interpret data, identify root causes, and propose actionable solutions.
• Leadership & Influence: Inspire and guide cross‑functional teams without direct authority.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
• Technical Proficiency: Comfortable learning new software, diagnostic tools, and emerging technologies.
• Collaboration: Build strong relationships with dealers, factory teams, and customers.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by the impact you create. As a Territory Customer Support Manager, you will:

• Advance to Regional Support Director or Strategic Account Lead roles, overseeing larger territories and more complex portfolios.
• Participate in leadership development programs, mentorship, and cross‑functional projects that broaden your skill set.
• Access continuous learning resources, including technical certifications, industry conferences, and internal knowledge hubs.
• Contribute to product development by feeding real‑world insights from the field back to engineering and product teams.

Work Environment & Culture

brighthush champions a culture of inclusivity, transparency, and innovation. Our remote‑first approach means you can work from anywhere in Canada while staying connected through:

• Weekly virtual huddles, town‑hall meetings, and cross‑team collaboration tools.
• Flexible work hours that respect personal commitments and promote well‑being.
• Regular virtual coffee chats and team‑building activities to foster camaraderie.
• A commitment to mental health resources, employee assistance programs, and wellness initiatives.

Compensation & Benefits

While the base salary range for this role is $96,288 – $124,608 CAD, your total compensation package includes:

• Performance‑based bonuses tied to customer satisfaction and uptime metrics.
• Comprehensive health, dental, and vision coverage.
• Retirement savings plan with company matching.
• Paid time off, including vacation, sick leave, and personal days.
• Technology stipend for laptop, mobile phone, and necessary software.
• Travel allowances, mileage reimbursement, and potential relocation support.

How to Apply

Ready to take the next step in your career and help shape the future of agriculture? Submit your resume and a cover letter that highlights your experience in customer support, field service, and strategic account management. Tell us why you’re excited about joining brighthush and how you can contribute to our mission of sustainable, high‑yield farming.

Closing

At brighthush, we believe that the right people, paired with the right technology, can transform the world. If you’re a proactive, customer‑focused professional who thrives in a dynamic, collaborative environment, we invite you to apply for the Territory Customer Support Manager role. Join us in delivering breakthrough solutions that sustain our world for generations to come.