Senior Director of Customer Success & Global Tender Strategy – Driving Client Partnerships, Procurement Excellence, and Innovation Leadership at brighthush

About brighthush

brighthush is a pioneering technology and science powerhouse that turns complex challenges into tangible, high‑impact solutions. With a global footprint that spans research, development, and deployment, we empower clients across a spectrum of industries—from healthcare and life sciences to advanced manufacturing and sustainability—to harness the transformative power of science and technology. Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence. At brighthush, we don’t just deliver products; we forge lasting partnerships that accelerate progress and shape the future of the world.

Position Overview

As the Senior Director of Customer Success & Global Tender Strategy, you will serve as the strategic linchpin between brighthush and its most critical external stakeholders. You will lead a high‑performing team that manages end‑to‑end tender processes, nurtures long‑term client relationships, and drives revenue growth through innovative solutions. Your role blends visionary leadership with hands‑on execution, ensuring that brighthush consistently delivers value, exceeds expectations, and secures a competitive edge in the marketplace.

Key Responsibilities

• Strategic Tender Leadership: Oversee the entire tender lifecycle—from opportunity identification and proposal development to contract negotiation and award closure—ensuring alignment with brighthush’s business objectives and compliance standards.
• Client Relationship Management: Build and maintain deep, trust‑based relationships with key accounts, serving as the primary point of contact for executive stakeholders and ensuring a seamless, high‑quality client experience.
• Cross‑Functional Collaboration: Partner with R&D, Product, Finance, Legal, and Operations to craft compelling proposals that showcase brighthush’s technical expertise and commercial value.
• Revenue & Growth Planning: Develop annual sales forecasts, pipeline reports, and strategic plans that drive revenue targets and support brighthush’s growth trajectory.
• Team Development & Coaching: Recruit, mentor, and empower a diverse team of tender specialists, account managers, and business development professionals, fostering a culture of continuous improvement and high performance.
• Process Optimization: Implement best‑practice tender processes, tools, and metrics to increase efficiency, reduce cycle times, and enhance proposal quality.
• Market Intelligence: Monitor industry trends, competitor activity, and regulatory changes to identify new opportunities and mitigate risks.
• Stakeholder Communication: Present tender strategies, performance metrics, and client feedback to senior leadership, ensuring transparency and informed decision‑making.
• Compliance & Risk Management: Ensure all tender activities adhere to internal policies, legal requirements, and ethical standards.
• Innovation Advocacy: Champion innovative solutions that address client pain points, positioning brighthush as a thought leader and preferred partner.

Essential Qualifications

• Bachelor’s degree in Business, Engineering, Life Sciences, or a related field; MBA or advanced technical degree preferred.
• 10+ years of progressive experience in customer relations, tender management, or business development within a technology or science‑driven organization.
• Proven track record of winning multi‑million‑dollar contracts and managing complex, high‑stakes proposals.
• Strong leadership skills with experience managing cross‑functional teams and driving results in a fast‑paced environment.
• Exceptional communication, negotiation, and presentation skills, with the ability to influence at all levels.
• Deep understanding of procurement processes, contract law, and regulatory frameworks relevant to the science and technology sectors.
• Data‑driven mindset with proficiency in CRM systems, proposal management tools, and analytics platforms.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Experience in the life sciences, pharmaceuticals, or advanced manufacturing sectors.
• Background in managing global accounts and navigating cross‑border tender processes.
• Knowledge of emerging technologies such as AI, IoT, and advanced analytics as they apply to client solutions.
• Demonstrated ability to build and scale high‑performance teams in a distributed or hybrid work environment.
• Experience with agile project management and lean process improvement methodologies.

Key Skills & Competencies

• Strategic Vision: Ability to translate market insights into actionable tender strategies.
• Client‑Centric Mindset: Passion for delivering exceptional value and building long‑term partnerships.
• Analytical Acumen: Proficiency in financial modeling, risk assessment, and performance metrics.
• Collaboration & Influence: Skilled at building consensus across diverse teams and stakeholders.
• Adaptability: Comfortable navigating ambiguity and driving change in a dynamic environment.
• Integrity & Ethics: Commitment to transparency, compliance, and ethical business practices.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust learning ecosystem. You will have access to:

• Executive coaching and leadership development programs.
• Industry conferences, workshops, and certification courses.
• Cross‑functional project assignments that broaden your skill set.
• Mentorship from senior leaders who champion innovation and growth.
• Clear pathways to senior executive roles, including VP of Customer Success and Chief Commercial Officer.

Work Environment & Culture

brighthush thrives on a culture that values curiosity, collaboration, and continuous improvement. Our workplace is:

• Inclusive and diverse, celebrating different perspectives and experiences.
• Flexible, offering hybrid work arrangements that balance autonomy with team cohesion.
• Innovation‑driven, encouraging experimentation and rapid iteration.
• Supportive, with a focus on employee well‑being and work‑life harmony.
• Community‑oriented, engaging in corporate social responsibility initiatives that make a real‑world impact.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to individual, team, and company objectives.
• Equity or stock‑option plans that align your success with the company’s long‑term growth.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Retirement savings plans with employer matching contributions.
• Generous paid time off, parental leave, and flexible scheduling.
• Well‑being programs, including mental health resources, fitness stipends, and wellness challenges.
• Professional development budget and tuition reimbursement.
• Employee recognition programs and social events that foster camaraderie.

Why Join brighthush?

When you become part of brighthush, you’re not just taking a job—you’re stepping into a role that shapes the future of science and technology. You’ll:

• Lead transformative projects that solve real‑world problems.
• Collaborate with world‑class scientists, engineers, and business leaders.
• Drive revenue growth while delivering exceptional client value.
• Shape the culture and direction of a fast‑growing, high‑impact organization.
• Benefit from a supportive environment that rewards innovation, initiative, and results.

Ready to Make an Impact?

If you’re a visionary leader with a passion for customer success, strategic procurement, and innovation, we want to hear from you. Join brighthush and help us accelerate the real‑life impact of tomorrow’s science and technology.

Apply Today – Your next career milestone awaits at brighthush.