Seasoned Swedish Customer Success Advisor – Remote Telecommunications Support Specialist, Customer Experience Lead at brighthush, Cyprus

Welcome to brighthush – Where Connectivity Meets Innovation

At brighthush, we are more than a telecommunications provider; we are a catalyst for connection in a world that thrives on instant communication. With a legacy of pioneering technology and a relentless commitment to customer delight, brighthush has become synonymous with reliable, secure, and user‑friendly connectivity solutions across Europe and beyond. Our mission is simple yet powerful: to weave seamless communication into the everyday lives of individuals and businesses alike.

As the digital landscape evolves, so does the need for exceptional customer support. That’s why we’re excited to invite a seasoned Swedish Customer Success Advisor to join our remote team from the sunny shores of Cyprus. If you are passionate about language, service excellence, and technology, and you thrive in a dynamic, fast‑paced environment, this role is crafted for you.

Why brighthush? Why Cyprus? Why Remote?

Working at brighthush means becoming part of a forward‑thinking culture that values innovation, inclusivity, and personal growth. Our remote model empowers you to balance professional ambition with a lifestyle that suits you. Cyprus offers a unique blend of Mediterranean charm, a relaxed pace, and a thriving expat community – the perfect backdrop for a productive yet enjoyable work‑life balance.

By joining brighthush from Cyprus, you’ll enjoy:

• Full flexibility to design your work schedule around your personal commitments.
• Access to a global team that collaborates across time zones, fostering cross‑cultural learning.
• A supportive environment that encourages autonomy, creativity, and continuous improvement.

Role Overview – Your Impact as a Swedish Customer Success Advisor

As the first point of contact for our Swedish‑speaking customers, you will be the guardian of their experience. Your role blends technical support, sales, and relationship building to ensure every interaction is memorable and solution‑oriented.

Key responsibilities include:

• Delivering high‑quality support via phone, chat, and email, aiming for first‑contact resolution.
• Diagnosing and resolving technical, billing, and service‑related inquiries with precision.
• Proactively identifying upsell and cross‑sell opportunities that align with customer needs.
• Maintaining meticulous records in our CRM, ensuring data integrity and actionable insights.
• Collaborating with product, engineering, and marketing teams to relay customer feedback and drive product enhancements.
• Participating in continuous improvement initiatives, sharing best practices, and contributing to knowledge base updates.
• Adhering to quality, compliance, and productivity metrics, consistently exceeding performance targets.

Essential Qualifications – What We Expect

• Native or C2‑level fluency in Swedish, with strong written and verbal communication skills.
• Intermediate (B1) or higher proficiency in English to collaborate with international teams.
• Proven sales experience, demonstrated by a track record of meeting or surpassing sales targets.
• Exceptional customer‑service mindset: empathy, active listening, and a genuine desire to help.
• Strong analytical and problem‑solving abilities, with meticulous attention to detail.
• EU citizenship or a valid work permit for Cyprus, and willingness to reside locally or relocate.
• Experience in a fast‑paced, customer‑centric environment, preferably in telecommunications or tech support.

Preferred Qualifications – The Extra Edge

• Hands‑on experience with CRM platforms (e.g., Salesforce, Zendesk) and ticketing systems.
• Familiarity with customer‑service metrics, quality assurance processes, and KPI dashboards.
• Previous remote work experience, showcasing self‑discipline, time‑management, and digital collaboration skills.
• Additional language skills beyond Swedish and English (e.g., German, French, or Spanish).
• Knowledge of telecom industry regulations, network infrastructure, and service‑level agreements.

Core Skills & Competencies – The DNA of Success at brighthush

• Customer‑Centric Mindset: Always putting the client’s needs first and turning challenges into opportunities.
• Adaptability: Thriving in a rapidly evolving industry and embracing change with enthusiasm.
• Team Collaboration: Working seamlessly with colleagues across departments to deliver holistic solutions.
• Technical Aptitude: Quickly mastering new tools, platforms, and troubleshooting techniques.
• Resilience: Maintaining composure under pressure and learning from setbacks.
• Communication Excellence: Articulating complex information clearly and concisely, both verbally and in writing.
• Sales Acumen: Identifying upsell opportunities and closing deals that benefit both the customer and the company.

Career Growth & Development – Your Path to Leadership

At brighthush, we believe that growth is a shared journey. As a Swedish Customer Success Advisor, you will have access to:

• Structured onboarding and continuous learning programs that sharpen your technical and soft‑skill competencies.
• Mentorship from seasoned experts in customer success, sales, and product management.
• Clear career pathways: from Advisor to Senior Advisor, Team Lead, Customer Success Manager, or even Product Specialist.
• Cross‑departmental projects that broaden your exposure to product development, marketing, and operations.
• Annual performance reviews that align your personal goals with brighthush’s strategic objectives.
• Opportunities to lead initiatives, such as customer experience improvement projects or new product launches.

Work Environment & Culture – A Remote Team That Feels Connected

brighthush fosters a culture that values innovation, inclusivity, and well‑being. Highlights include:

• Fully remote work model with flexible hours, ensuring you can balance professional commitments with personal life.
• Regular virtual team‑building activities, wellness challenges, and themed events to keep the spirit high.
• A collaborative atmosphere where ideas are welcomed and celebrated.
• Commitment to diversity and inclusion, ensuring every voice is heard.
• Transparent communication from leadership, keeping you informed about company direction and milestones.
• Access to digital collaboration tools (Slack, Teams, Zoom, Miro) that make remote teamwork seamless.

Compensation, Perks & Benefits – A Competitive and Rewarding Package

While specific figures may vary based on experience and market standards, brighthush offers a comprehensive package designed to attract and retain top talent:

• Competitive fixed monthly salary aligned with industry benchmarks.
• Uncapped commission structure that rewards high performance and sales excellence.
• Performance‑based bonuses tied to individual and team achievements.
• Paid professional training and certification programs to support your career growth.
• Housing allowance or shared apartment options for those relocating to Cyprus.
• Health and wellness benefits, including mental health support, gym memberships, and wellness stipends.
• Employee discounts on brighthush products and partner services.
• Paid time off, including vacation days, public holidays, and personal days.
• Flexible remote work options, allowing you to work from any location that suits you.

How to Apply – Take the Next Step in Your Career

Ready to bring your Swedish language skills and customer‑service expertise to brighthush? Click the link below to submit your application and join a team that values innovation, growth, and a customer‑first mindset.

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Join brighthush – Where Your Voice Makes a Difference

At brighthush, every interaction matters. We’re committed to creating memorable experiences for our customers and our team members alike. If you’re driven, customer‑focused, and eager to grow in a vibrant, remote environment, we want to hear from you. Apply today and help us shape the future of telecommunications in Cyprus and beyond.