Seasoned Swedish‑Fluent Customer Support Specialist – Remote, Greece – Full‑Time, Relocation & Career Growth, Global Impact at brighthush

About brighthush and the Future‑Ready Customer Experience Landscape

brighthush is more than a customer‑support provider; we are a global catalyst for digital transformation. Born from the conviction that every interaction can become a brand‑building moment, we fuse artificial intelligence, data analytics, and human empathy to build support ecosystems that scale effortlessly while preserving a personal touch. Our portfolio spans high‑growth startups, mid‑market innovators, and Fortune 500 enterprises across tech, fintech, e‑commerce, and SaaS. With operations in more than 30 countries, we empower our clients to deliver friction‑free, memorable experiences that turn first‑time buyers into lifelong advocates.

In an era where customers expect instant, omnichannel support in their native language, the demand for multilingual, culturally attuned professionals has never been higher. Language is more than a tool; it is a bridge that connects people, cultures, and business goals. At brighthush, we celebrate linguistic diversity and are committed to building teams that reflect the global communities we serve. That’s why we’re looking for a passionate Swedish‑speaking Customer Support Specialist who can thrive in a remote, collaborative environment while enjoying the vibrant lifestyle of Greece.

Why Greece? Why brighthush? Why You?

Greece offers a unique blend of sun‑kissed coastlines, ancient heritage, and a relaxed Mediterranean lifestyle. Whether you choose to work from the bustling streets of Athens, the artistic vibe of Thessaloniki, the serene islands of Crete or Santorini, or the charming towns of Nafplio and Messinia, you’ll experience:

• High Quality of Life – Mediterranean climate, fresh cuisine, and a relaxed pace that encourages work‑life balance.
• Cultural Enrichment – From ancient ruins to modern art galleries, Greece offers endless opportunities for exploration.
• Supportive Community – Friendly locals, a growing expat network, and a welcoming environment for newcomers.
• Professional Growth – As a remote employee, you’ll collaborate with a diverse, international team that values continuous learning and innovation.

At brighthush, we believe that a supportive environment fuels creativity and performance. Our remote‑first culture means you can work from anywhere in Greece while staying connected to a global team that shares your passion for customer excellence.

Your Role at brighthush

As a Swedish‑Speaking Customer Support Specialist, you will be the frontline ambassador for brighthush’s global clients. Your primary mission is to deliver exceptional, solution‑focused support across multiple channels—phone, email, and live chat—while maintaining the highest standards of customer satisfaction. You will work closely with cross‑functional teams to resolve complex issues and contribute to the continuous improvement of our support processes.

Key Responsibilities

• Multichannel Support – Handle inbound and outbound customer interactions in Swedish, ensuring timely and accurate responses across phone, email, and live chat.
• Problem Resolution – Diagnose issues, provide clear solutions, and follow up to guarantee customer satisfaction.
• Process Adherence – Document all interactions in our CRM, follow internal SOPs, and contribute to continuous improvement initiatives.
• Team Collaboration – Work closely with cross‑functional teams (Product, Engineering, Quality Assurance) to resolve complex issues and share insights.
• Quality Assurance – Participate in regular quality reviews, provide constructive feedback, and uphold brighthush’s service excellence standards.
• Continuous Learning – Engage in ongoing training, attend webinars, and stay updated on product updates and industry trends.
• Metrics Ownership – Track and report on key performance indicators such as CSAT, NPS, and First‑Response Time, using data to drive process improvements.
• Knowledge Base Contribution – Author and update support articles, FAQs, and troubleshooting guides to empower customers and reduce ticket volume.
• Escalation Management – Identify when issues require escalation, coordinate with senior specialists, and ensure timely resolution.
• Customer Advocacy – Act as a voice for the customer within the organization, providing feedback on product usability and feature requests.

Essential Qualifications

• Native or fluent Swedish speaker with excellent written and spoken proficiency.
• Strong command of English (both written and verbal) for internal communication.
• Proven customer‑service experience (preferred but not mandatory).
• Excellent communication, empathy, and problem‑solving skills.
• Self‑motivated, disciplined, and capable of thriving in a remote work environment.
• Basic technical aptitude – comfortable navigating CRM systems, knowledge bases, and collaboration tools.
• Experience with ticketing systems such as Zendesk, Freshdesk, or similar.
• Understanding of customer‑centric metrics and the ability to interpret data for continuous improvement.

Preferred Qualifications

• Experience in a B2B or SaaS support environment.
• Familiarity with customer support metrics (CSAT, NPS, First‑Response Time).
• Knowledge of Greek language or culture (a plus, not required).
• Previous remote work experience and familiarity with asynchronous communication.
• Experience with AI‑powered support tools or chatbots.
• Certifications in customer service or support management.

Skills & Competencies for Success

• Customer‑Centric Mindset – Always put the customer first and strive to exceed expectations.
• Analytical Thinking – Ability to dissect complex problems and propose effective solutions.
• Adaptability – Thrive in a fast‑moving, evolving environment with changing priorities.
• Collaboration – Work seamlessly with teammates across time zones and cultures.
• Time Management – Prioritize tasks, meet deadlines, and maintain high productivity in a remote setting.
• Tech Savvy – Comfortable using multiple digital tools, troubleshooting basic tech issues, and learning new software quickly.
• Data‑Driven Decision Making – Use metrics to identify trends, measure success, and recommend improvements.
• Resilience – Maintain composure under pressure and handle challenging customer interactions with professionalism.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Customer Support Specialist, you will have access to:

• Structured Onboarding & Mentorship – A comprehensive training program that covers product knowledge, support processes, and soft‑skills development.
• Professional Development Paths – Opportunities to advance into Senior Support, Team Lead, or specialized roles such as Customer Success, Quality Assurance, or Product Support.
• Learning Resources – Access to an internal knowledge base, e‑learning modules, and industry certifications.
• Cross‑Functional Projects – Collaborate on initiatives that impact product roadmap, customer experience, and operational efficiency.
• Global Exposure – Work with clients and teammates from around the world, building a truly international perspective.
• Innovation Lab – Participate in hackathons and pilot projects that test new support technologies and methodologies.
• Leadership Development – Structured programs to develop coaching, conflict resolution, and team‑management skills.

Work Environment & Company Culture at brighthush

Our culture is built on three core pillars: Innovation, Inclusion, and Impact. We foster an environment where ideas are welcomed, diversity is celebrated, and every team member can make a tangible difference.

• Remote‑First Flexibility – Work from anywhere in Greece with a reliable home office setup.
• Collaborative Spirit – Regular virtual team huddles, brainstorming sessions, and social events.
• Transparent Communication – Open channels for feedback, idea sharing, and recognition.
• Well‑Being Focus – Access to wellness programs, mental health resources, and flexible scheduling.
• Community Engagement – Opportunities to volunteer, participate in local events, and contribute to sustainability initiatives.
• Diversity & Inclusion – Initiatives that promote cultural awareness, language learning, and inclusive hiring practices.
• Recognition & Rewards – Regular shout‑outs, spot awards, and annual appreciation events.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive salary package that reflects the value of your expertise and contributions. In addition to base pay, you can expect:

• Relocation Package – Comprehensive support for moving to Greece, including visa assistance, housing search, and initial settlement.
• Health & Insurance – Comprehensive health coverage, including medical, dental, and vision plans.
• Paid Time Off – Generous vacation, sick leave, and public holidays.
• Technology Stipend – Provision of a high‑performance laptop, monitor, and necessary peripherals.
• Professional Development Budget – Annual allowance for courses, certifications, and conferences.
• Employee Recognition – Performance bonuses, spot awards, and annual appreciation events.
• Remote Work Essentials – Home office ergonomics support and internet stipend.
• Wellness & Mental Health – Access to counseling services, mindfulness apps, and wellness stipends.
• Community & Sustainability – Participation in local volunteer programs and sustainability projects.

Why This Opportunity Is Perfect for You

If you are a fluent Swedish speaker who loves helping people, thrives in a dynamic, global setting, and is excited about living in Greece, this role offers the perfect blend of professional challenge and personal fulfillment. You’ll be part of a forward‑thinking organization that values your voice, supports your growth, and rewards your dedication.

Beyond the tangible benefits, you’ll join a community of passionate professionals who are reshaping the future of customer experience. Your daily work will directly influence how millions of customers around the world interact with leading brands, making every call, chat, and email a chance to create lasting impact.

Ready to Take the Next Step?

Join brighthush and become a key player in redefining customer support for the digital age. Your expertise will help shape the experiences of millions of customers worldwide while you enjoy the sun, sea, and culture of Greece.

Apply today and start your journey with brighthush!

We look forward to welcoming you to our international team.