Seasoned Swedish‑Fluent E‑Commerce Customer Support Specialist – Remote, Full‑Time, 12‑Month Renewable Contract at brighthush

About brighthush

brighthush is a global trailblazer in the intersection of technology, design, and sustainability. With a portfolio that spans cutting‑edge hardware, intuitive software, and a world‑class e‑commerce platform, we empower millions of customers to experience seamless, delightful shopping journeys. Our mission is simple: to create products that not only look beautiful but also feel effortless to use. At the heart of this mission lies an unwavering commitment to customer satisfaction, continuous innovation, and a culture that celebrates diversity, collaboration, and lifelong learning.

Why This Role Is a Game‑Changer

As a Swedish‑speaking Customer Support Specialist, you will be the first point of contact for our Swedish‑speaking community. Your voice, tone, and problem‑solving skills will shape the perception of brighthush and directly influence customer loyalty. This role is not just about answering questions—it’s about crafting memorable experiences, turning challenges into opportunities, and driving the brand’s promise of frictionless, customer‑centric service.

Key Responsibilities

• Customer Interaction: Engage with customers across phone, email, and live chat. Provide timely, accurate, and empathetic responses that reflect the brighthush brand voice.
• Order Management: Guide customers through every step of the order lifecycle—placement, tracking, shipping, returns, refunds, and payment queries—ensuring a smooth, error‑free experience.
• Data Security & Compliance: Protect customer data in strict adherence to GDPR, PCI DSS, and internal privacy policies. Maintain confidentiality and data integrity at all times.
• Escalation & Collaboration: Identify complex issues, follow escalation protocols, and collaborate with logistics, finance, and technical teams to resolve problems efficiently.
• Process Improvement: Capture customer pain points, propose actionable improvements, and participate in cross‑functional initiatives to enhance support workflows.
• Shift Flexibility: Operate within rotating shifts (07:00‑24:00, Monday‑Sunday) to support a global customer base and maintain 24/7 coverage.
• Quality Assurance: Review tickets for accuracy, completeness, and adherence to brand guidelines. Provide constructive feedback to peers and managers.
• Product Knowledge: Stay up‑to‑date on new product releases, feature updates, and policy changes to deliver informed, accurate support.

Essential Qualifications

• Language Proficiency: C2‑level Swedish and C1‑level English (both written and spoken). Ability to translate complex technical concepts into clear, customer‑friendly language.
• Customer‑Centric Mindset: Proven track record of handling challenging situations with patience, professionalism, and a solution‑oriented attitude.
• Attention to Detail: Strong analytical skills and meticulousness in data entry, issue resolution, and documentation.
• Technical Savvy: Comfortable using CRM systems, ticketing platforms, and basic troubleshooting tools. Quick learner of new software and processes.
• Legal Compliance: EU member state ID or a valid residence card for Portugal (required for remote work compliance).
• Adaptability: Ability to thrive in a fast‑paced, evolving environment with frequent updates to processes and tools.

Preferred Experience

• Prior experience in customer support, back‑office operations, or e‑commerce environments.
• Familiarity with GDPR, PCI DSS, or other data protection regulations.
• Experience working in a rotating shift schedule.
• Knowledge of additional languages (e.g., German, French) is a plus.
• Experience with CRM platforms such as Zendesk, Freshdesk, or similar.

Skills & Competencies

• Communication: Clear, concise, and friendly communication across multiple channels.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Time Management: Efficiently juggle multiple tickets while maintaining high quality.
• Team Collaboration: Work seamlessly with cross‑functional teams to resolve customer concerns.
• Adaptability: Thrive in a fast‑paced, evolving environment with frequent updates to processes and tools.
• Empathy: Understand customer emotions and respond with genuine care.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Support Specialist, you will:

• Gain exposure to the full customer journey—from order placement to post‑purchase support.
• Participate in ongoing training programs covering product knowledge, compliance, and advanced customer service techniques.
• Progress into senior support roles, team lead positions, or cross‑functional roles in product, logistics, or finance.
• Access internal mentorship programs and knowledge‑sharing sessions with industry experts.
• Earn certifications in customer service excellence, data privacy, and product management.
• Attend quarterly innovation workshops where you can propose and pilot new support initiatives.

Work Environment & Culture at brighthush

Although this role is remote, you will be part of a vibrant, inclusive community that values:

• Flexibility: Work from anywhere in Portugal while maintaining a healthy work‑life balance.
• Collaboration: Regular virtual team meetings, brainstorming sessions, and cross‑departmental projects.
• Diversity & Inclusion: A culture that celebrates diverse perspectives and promotes equal opportunities.
• Innovation: A workplace that encourages experimentation, learning, and continuous improvement.
• Recognition: Regular shout‑outs, peer‑to‑peer recognition, and quarterly awards for outstanding performance.
• Community Engagement: Opportunities to volunteer with local charities and participate in global sustainability initiatives.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and role, brighthush offers a competitive salary package, performance bonuses, and a comprehensive benefits program that includes:

• Health and dental insurance coverage.
• Flexible working hours and remote work flexibility.
• Paid time off, including vacation, sick leave, and public holidays.
• Employee wellness programs and mental health support.
• Access to the latest brighthush products and services at discounted rates.
• Professional development budget for courses, certifications, and conferences.
• Annual tech stipend for home office upgrades.
• Participation in a global employee stock‑option plan.

How to Apply

Ready to bring your Swedish language skills and customer‑first mindset to brighthush? Click the link below to submit your application and join a team that is redefining the future of technology and customer experience.

Apply to brighthush Today

We’re Excited to Meet You!

At brighthush, we’re not just building products; we’re building relationships. If you’re driven by a passion for customer service, thrive in a dynamic environment, and want to make a real impact, we want to hear from you. Join us and help shape the next generation of seamless, customer‑centric technology experiences.