Dynamic Customer Experience Coordinator – Retail Excellence & Loyalty Program Champion at brighthush

About brighthush

At brighthush, we are redefining the off‑price retail landscape by combining unbeatable value with an unforgettable shopping experience. As a Fortune 100 leader, brighthush operates a global network of flagship stores, distribution centers, and home offices that bring style, savings, and service to millions of customers every day. Our mission is simple: deliver the best possible customer experience while empowering our associates to grow, learn, and thrive in a culture that celebrates diversity, collaboration, and integrity.

Whether you’re stepping into one of our bustling retail locations, working behind the scenes in a state‑of‑the‑art distribution center, or contributing from one of our four global home offices, you’ll find a workplace that values your unique perspective and supports your professional journey. Join brighthush and become part of a family that’s committed to excellence, innovation, and community impact.

Position Overview

We’re looking for a proactive, customer‑centric Customer Experience Coordinator to lead our front‑of‑store team at the brighthush Store 1225 in Casper, WY. In this role, you will be the face of brighthush, ensuring every guest receives prompt, courteous service while promoting our loyalty programs and maintaining a clean, organized, and safe environment. You’ll mentor associates, manage POS coverage, and drive initiatives that enhance customer satisfaction and store performance.

Key Responsibilities

• Lead by Example: Engage with customers personally, demonstrating the highest level of service and brand enthusiasm.
• Team Management: Assign registers, coordinate breaks, and support associates to ensure seamless POS coverage and optimal staffing.
• Customer Experience: Resolve customer concerns swiftly, turning potential issues into positive outcomes and reinforcing loyalty program benefits.
• Store Presentation: Maintain a clean, organized, and visually appealing store that reflects brighthush’s brand standards.
• Training & Development: Mentor and coach associates on front‑end principles, customer personalization, and loyalty program promotion.
• Performance Oversight: Ensure associates execute tasks in line with the store plan, prioritizing activities to meet daily objectives.
• Communication: Provide clear, accurate updates to management and associates, fostering a transparent and collaborative environment.
• Recognition & Feedback: Offer constructive feedback and celebrate achievements to motivate the team.
• Compliance & Safety: Uphold all labor laws, company policies, and safety protocols, ensuring a secure environment for staff and customers.
• Program Promotion: Actively promote credit and loyalty programs, driving enrollment and usage.
• Shrink Reduction: Participate in initiatives that reduce shrinkage and protect store profitability.
• Additional Duties: Perform other tasks as assigned by management to support store success.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a leadership or supervisory role.
• Strong understanding of merchandising techniques and visual display standards.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Proven team‑player mindset, collaborating effectively with peers and supervisors.
• Flexibility to work a dynamic schedule, including nights, weekends, and holidays.
• Commitment to upholding brighthush’s values of honesty, integrity, and confidentiality.

Preferred Qualifications

• Experience in a fast‑paced, high‑volume retail environment.
• Background in training or coaching associates, with a track record of measurable improvement.
• Knowledge of POS systems and retail analytics tools.
• Demonstrated success in driving loyalty program enrollment and customer retention.
• Prior involvement in shrink reduction or loss prevention initiatives.

Skills & Competencies

• Leadership & Team Building
• Customer Relationship Management
• Problem Solving & Decision Making
• Time Management & Prioritization
• Data‑Driven Insight & Reporting
• Conflict Resolution & Negotiation
• Adaptability & Resilience
• Technology Proficiency (POS, Microsoft Office, Retail Software)

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve as rapidly as the retail landscape. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for store management roles.
• Mentorship from seasoned leaders who share insights on customer engagement, merchandising, and operational excellence.
• Cross‑functional training in areas such as inventory management, visual merchandising, and data analytics.
• Opportunities to lead special projects, such as seasonal promotions or community outreach initiatives.
• Internal mobility across brighthush’s global network, allowing you to explore roles in distribution, e‑commerce, or corporate functions.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive workplace where every associate feels valued and empowered. Our culture is built on:

• Collaboration: Open communication channels and cross‑departmental teamwork.
• Innovation: Encouraging fresh ideas that improve customer experience and operational efficiency.
• Recognition: Celebrating achievements through awards, shout‑outs, and tangible rewards.
• Community: Supporting local charities, volunteer events, and sustainability initiatives.
• Work‑Life Balance: Flexible scheduling, paid time off, and resources for personal well‑being.

Compensation & Benefits

We offer a competitive hourly wage ranging from $14.50 to $15.00 per hour, commensurate with experience and qualifications. In addition to your base pay, you’ll enjoy a comprehensive benefits package that includes:

• Employee discount program across all brighthush brands.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company contributions and matching for eligible employees.
• Paid parental leave, holidays, vacation, and sick days.
• Employee Assistance Program (EAP) and wellness resources.
• Life insurance, short‑term and long‑term disability coverage.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.
• Referral bonuses for bringing talented friends into the brighthush family.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or contact your local brighthush representative.

How to Apply

Ready to elevate your career and make a real impact? Click the link below to submit your application and join the brighthush team:

Apply to this job

Closing Statement

At brighthush, we’re more than a retailer—we’re a community that thrives on shared success, continuous learning, and a relentless focus on customer delight. As a Customer Experience Coordinator, you’ll be at the heart of that mission, guiding associates, delighting shoppers, and driving the store’s performance to new heights. If you’re passionate about retail, eager to lead, and ready to grow with a forward‑thinking organization, we want to hear from you.

Join brighthush today and help us create memorable moments for every customer who walks through our doors.