Seasoned Travel Customer Support Specialist – Global Client Experience, Booking Management & Travel Concierge Services

About brighthush

brighthush is a forward‑thinking travel agency that redefines the way people experience the world. With a focus on personalized service, innovative technology, and a passion for adventure, we empower travelers to explore new horizons while ensuring every step of their journey is seamless and memorable. Our mission is to create a culture where curiosity meets expertise, and where every client feels like a valued partner in their travel story.

Position Overview

We are looking for a dedicated Travel Customer Support Specialist to join our fully remote team. In this role, you will be the first point of contact for our clients, guiding them from the moment they book until they return home. Your ability to combine empathy, meticulous attention to detail, and a love for travel will be essential in delivering the high‑quality service that brighthush is known for.

Key Responsibilities

• Client Communication: Respond promptly and professionally to inquiries via email, phone, and messaging platforms, ensuring a consistent and friendly tone.
• Booking Management: Assist with new reservations, changes, cancellations, and special requests, using our proprietary booking systems and third‑party platforms.
• Information Provision: Provide accurate, up‑to‑date details about destinations, travel requirements, visa regulations, and agency policies.
• Trip Confirmation & Follow‑Up: Verify trip details with clients, confirm itineraries, and conduct post‑trip satisfaction surveys to capture feedback.
• Issue Resolution: Handle questions or concerns with empathy, professionalism, and strong problem‑solving skills, escalating complex issues to senior staff when necessary.
• Data Management: Maintain accurate client records in our CRM, ensuring data integrity and confidentiality.
• Continuous Improvement: Participate in regular training sessions, share insights on customer trends, and contribute to process enhancements.
• Team Collaboration: Work closely with sales, operations, and marketing teams to align on client expectations and service standards.

Essential Qualifications

• Proven experience in customer service, preferably in travel, hospitality, or a related field.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously.
• Comfortable with technology, including email, phone systems, chat platforms, and booking software.
• Passion for travel and a genuine desire to help others create memorable experiences.
• Self‑motivated, dependable, and detail‑oriented, with a proactive approach to problem solving.

Preferred Qualifications

• Experience with travel booking platforms such as Amadeus, Sabre, or Travelport.
• Knowledge of visa requirements, travel insurance, and health advisories for international destinations.
• Background in a customer‑facing role within a remote or distributed team.
• Familiarity with CRM systems (e.g., Salesforce, HubSpot) and data analytics tools.
• Previous exposure to travel‑related marketing or social media engagement.

Core Competencies & Skills

• Customer‑Centric Mindset: A genuine commitment to exceeding client expectations.
• Communication Excellence: Clear, concise, and engaging communication across all channels.
• Problem‑Solving: Ability to analyze issues, identify solutions, and implement corrective actions quickly.
• Adaptability: Comfortable navigating changing priorities and evolving travel regulations.
• Team Player: Collaborative attitude, sharing knowledge and supporting colleagues.
• Tech Savvy: Quick learner of new software and tools, with a strong aptitude for data entry and CRM management.
• Time Management: Efficiently prioritizing tasks to meet service level agreements.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Travel Customer Support Specialist, you will have the opportunity to:

• Progress into senior support roles or team lead positions.
• Transition into specialized areas such as itinerary design, destination management, or travel consulting.
• Participate in ongoing training programs covering the latest travel trends, technology, and customer service best practices.
• Earn certifications in travel industry standards (e.g., IATA, CWT, or Travelport).
• Attend virtual conferences and workshops to broaden your professional network.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, flexibility, and collaboration. You will enjoy:

• Full remote work with flexible scheduling to accommodate your personal life.
• Regular virtual team huddles, brainstorming sessions, and social events.
• A supportive environment where your ideas are heard and valued.
• Access to a digital knowledge base, internal wikis, and peer‑to‑peer learning resources.
• A commitment to diversity, equity, and inclusion, fostering a welcoming space for all.

Compensation, Perks & Benefits

While specific figures vary based on experience, we offer a competitive salary package that includes:

• Competitive base pay aligned with industry standards.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance options for you and your dependents.
• Paid time off, including vacation, sick leave, and personal days.
• Travel perks such as discounted rates on flights, hotels, and experiences.
• Access to a corporate travel portal for personal use.
• Professional development budget for courses, certifications, and conferences.
• Employee referral bonuses and recognition programs.

How to Apply

If you are passionate about travel, dedicated to exceptional customer service, and eager to grow within a dynamic remote team, we would love to hear from you. Click the link below to submit your application and start your journey with brighthush.