Seasoned Travel Team Leader – 24/7 Military & Government Travel Operations at brighthush

About brighthush

brighthush is a leading global travel solutions provider that empowers organizations to move people, ideas, and cultures across borders with confidence and efficiency. With a legacy of innovation and a commitment to excellence, brighthush delivers tailored travel management services to a diverse portfolio of clients, including government agencies, corporate enterprises, and non‑profit organizations. Our mission is simple: to make travel a catalyst for positive change, enabling our partners to focus on what matters most while we handle the logistics.

At brighthush, we believe that travel is more than a transaction—it is an experience that can inspire, connect, and transform. Our culture is built on collaboration, integrity, and continuous learning. We champion diversity and inclusion, ensuring that every voice is heard and every perspective is valued. Whether you’re a seasoned professional or an ambitious newcomer, brighthush offers a dynamic environment where you can grow, innovate, and make a real impact.

Role Overview

We are looking for an energetic and experienced Travel Team Leader to join our U.S. Military and Government team. In this role, you will lead a 24/7 team of travel consultants who provide seamless travel management services to military and federal clients. You will be the driving force behind operational excellence, employee engagement, and customer satisfaction. If you thrive in a fast‑paced, high‑impact environment and have a passion for serving those who serve our nation, brighthush invites you to apply.

Key Responsibilities

• Team Leadership & Coaching: Guide, mentor, and develop a 24/7 roster of travel consultants, fostering a culture of accountability, collaboration, and continuous improvement.
• Performance Management: Use data analytics to monitor counselor activity, identify trends, and provide actionable feedback that drives superior customer experience.
• Operational Excellence: Coordinate scheduling, prioritize workload, and streamline processes to ensure seamless day‑to‑day operations.
• Change Management: Champion initiatives that enhance team engagement, streamline workflows, and elevate service quality.
• Stakeholder Collaboration: Partner with senior leaders, cross‑functional teams, and government stakeholders to align on objectives, resolve escalations, and deliver on commitments.
• Compliance & Security: Ensure all travel operations adhere to federal regulations, security protocols, and brighthush’s internal policies.
• Continuous Improvement: Identify opportunities for process optimization, technology adoption, and cost savings while maintaining high service standards.
• Reporting & Analytics: Generate regular reports on key performance indicators (KPIs), workforce metrics, and customer satisfaction scores for executive review.
• Shift Management: Oversee daytime shifts, including one weekend day, ensuring coverage and operational continuity.

Essential Qualifications

• Minimum of 8 years of experience as a travel consultant, with a proven track record of delivering exceptional service in a high‑volume environment.
• At least 4 years of experience in a customer‑service leadership role, preferably within the travel or hospitality industry.
• Proficiency with the Sabre Global Distribution System (GDS); experience issuing tickets and managing Sabre queues is required.
• Strong verbal and written communication skills, with the ability to articulate complex travel solutions to diverse audiences.
• Deep understanding of customer service satisfaction metrics and the ability to translate data into actionable insights.
• Demonstrated problem‑solving skills, with a track record of resolving escalated issues efficiently and effectively.
• U.S. citizenship is mandatory; all candidates must be authorized to work in the United States and will undergo a comprehensive background investigation.

Preferred Qualifications

• Experience working with U.S. military or federal clients, including familiarity with government travel policies and procurement processes.
• Leadership experience in a 24/7 operational environment, managing cross‑shift teams.
• Knowledge of travel technology trends, such as AI‑driven itinerary planning and mobile booking solutions.
• Certification in travel industry standards (e.g., IATA, IATA Travel Industry Professional) or related credentials.
• Proficiency in additional GDS platforms (e.g., Amadeus, Galileo) or travel management software.

Skills & Competencies

• Strategic Thinking – Ability to align team goals with brighthush’s broader mission and objectives.
• Data‑Driven Decision Making – Proficiency in interpreting analytics to drive performance improvements.
• Adaptability – Comfortable navigating a dynamic environment with shifting priorities.
• Leadership Presence – Inspiring confidence and fostering a culture of excellence.
• Customer‑Centric Mindset – Commitment to delivering world‑class service to military and federal clients.
• Collaboration – Strong interpersonal skills to work effectively with cross‑functional teams.
• Project Management – Ability to manage multiple initiatives simultaneously while meeting deadlines.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Travel Team Leader, you will have access to:

• Over 20,000 online courses covering leadership, technology, compliance, and industry best practices.
• Mentorship programs that pair you with senior leaders across the organization.
• Internal job rotation opportunities, allowing you to explore new roles and broaden your skill set.
• Leadership development tracks that prepare you for executive‑level positions within brighthush.
• Annual travel conferences and industry events where you can network with peers and stay ahead of market trends.

Work Environment & Culture at brighthush

brighthush is more than a workplace—it’s a community that values innovation, collaboration, and purpose. Our culture is defined by:

• Inclusive Leadership: Every team member’s voice is heard, and diversity of thought is celebrated.
• Work‑Life Balance: Flexible scheduling options, remote work capabilities, and wellness programs support your personal and professional life.
• Recognition & Rewards: We celebrate achievements through peer recognition programs, performance bonuses, and milestone celebrations.
• Social Impact: Our travel solutions empower organizations to make a positive difference—whether it’s supporting humanitarian missions or advancing sustainable travel practices.
• Community Engagement: Employees are encouraged to volunteer, participate in local initiatives, and contribute to causes that matter.

Compensation & Benefits

The U.S. national base salary range for this position is $55,300 – $102,700, with the final offer determined by role complexity, experience, and location. In addition to competitive pay, brighthush offers:

• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plans with employer matching contributions.
• Paid parental leave, adoption assistance, and family support programs.
• Well‑being resources, including mental health counseling and wellness stipends.
• Travel perks: exclusive discounts on flights, hotels, cruises, and car rentals from major travel partners.
• Flexible work arrangements, including remote options where feasible.
• Paid time off, holidays, and a generous vacation policy.

Eligibility & Requirements

Because this role serves a U.S. Federal Government client, the successful candidate must be a U.S. citizen. Authorization to work in the U.S. alone is insufficient. All applicants will undergo a thorough background investigation, including criminal history and credit record review, to ensure compliance with federal security standards.

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will receive equal consideration for employment without regard to age, sex, gender identity, pregnancy, race, color, citizenship, religion, disability, or any other protected characteristic. We also provide reasonable accommodations for qualified individuals with disabilities throughout the hiring process.

How to Apply

If you are passionate about serving our nation’s military and federal partners, and you believe you can drive operational excellence and exceptional customer service, we encourage you to apply today. Even if you don’t meet every requirement, we welcome your application—your unique perspective could be exactly what brighthush needs.

Ready to join a team that makes travel a force for good? and become part of brighthush’s mission to transform travel for the better.