Seasoned Union Benefits Coordinator – Remote Customer Care Champion for California Union Partners at brighthush

Welcome to brighthush: A New Era in Union Benefits

brighthush is on a mission to transform the way unions and their members experience benefits. We partner with a diverse portfolio of California unions to deliver seamless, personalized benefit solutions that empower workers and strengthen communities. Our remote‑first culture means you can work from anywhere while staying connected to a vibrant, collaborative team that values innovation, integrity, and impact. If you’re passionate about customer service, benefits administration, and making a tangible difference, brighthush is the place for you.

Why This Role Matters

As a Union Benefits Coordinator, you will be the trusted liaison between union members and the benefits ecosystem. Your work will directly influence member satisfaction, retention, and the overall success of our union partners. In a world where remote work is the new norm, this role offers flexibility, purpose, and the chance to shape the future of union benefits across California.

Role Overview

Position: Union Benefits Coordinator Location: Remote (California) Reports To: Benefits Operations Manager Team: Customer Care & Benefits Administration

Key Responsibilities

• Member Support & Engagement: Serve as the primary point of contact for union members, answering inquiries via phone, email, and chat. Provide clear, accurate information about benefit options and guide members through enrollment, changes, and cancellations.
• Benefit Administration: Process benefit enrollment, changes, and cancellations in our secure portal, ensuring data integrity and compliance with union agreements and state regulations.
• Issue Resolution: Investigate and resolve member concerns, escalating complex cases to the appropriate internal teams while maintaining a positive member experience.
• Data Management: Maintain meticulous records of member interactions, benefit status, and compliance documentation in our CRM and reporting systems.
• Process Improvement: Identify bottlenecks in benefit workflows, propose solutions, and collaborate with cross‑functional teams to implement enhancements that increase efficiency and member satisfaction.
• Compliance & Reporting: Stay current on state and federal regulations affecting union benefits, and produce regular reports for union partners and internal stakeholders.
• Team Collaboration: Participate in weekly huddles, share best practices, and support onboarding of new team members.
• Continuous Learning: Attend training sessions on new benefit products, technology updates, and customer service excellence to keep your knowledge sharp.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 2 years of experience in customer service, preferably in a benefits or insurance context.
• Strong verbal and written communication skills, with the ability to explain complex benefit information in simple terms.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience using CRM or ticketing systems.
• Excellent time‑management skills, with the ability to juggle multiple priorities and meet deadlines.
• Demonstrated ability to build rapport and trust with diverse audiences.
• Self‑motivated, detail‑oriented, and comfortable working independently in a remote environment.

Preferred Qualifications

• Experience working with union members or in a union‑related environment.
• Knowledge of California labor laws and benefit regulations.
• Familiarity with benefits administration platforms such as Zenefits, Gusto, or Workday.
• Previous experience in a remote or virtual customer support role.
• Multilingual abilities, especially Spanish, to serve a broader member base.
• Certifications in customer service or benefits administration (e.g., Certified Benefits Professional).

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and a genuine desire to help members navigate their benefits.
• Analytical Thinking: Ability to interpret data, spot trends, and recommend actionable improvements.
• Adaptability: Comfortable with evolving processes and technology, and able to learn quickly.
• Collaboration: Works effectively with cross‑functional teams, including HR, compliance, and IT.
• Problem‑Solving: Approaches challenges with a solution‑oriented attitude and a proactive mindset.
• Tech Savvy: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Union Benefits Coordinator, you will have the opportunity to:

• Progress to a Senior Benefits Specialist or Team Lead role, overseeing a larger portfolio of union partners.
• Transition into a Benefits Analyst or Compliance Manager position, leveraging your deep understanding of benefit regulations.
• Participate in leadership development programs, mentorship, and cross‑departmental projects.
• Attend industry conferences, webinars, and workshops to stay ahead of trends in benefits administration.
• Earn professional certifications such as the Certified Benefits Professional (CBP) or the Society for Human Resource Management (SHRM) credentials.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our remote‑first approach means you’ll enjoy:

• Flexible work hours that accommodate your personal commitments.
• Regular virtual team‑building events, including game nights, wellness challenges, and coffee chats.
• Access to a digital resource hub featuring training modules, knowledge bases, and peer‑support forums.
• A supportive manager who values autonomy, provides constructive feedback, and champions your professional growth.
• Inclusive policies that celebrate diversity, equity, and belonging across all levels of the organization.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Health, dental, and vision insurance plans with generous coverage options.
• Flexible spending accounts (FSA) and health savings accounts (HSA) to help manage out‑of‑pocket expenses.
• Paid time off (PTO) policy that encourages work‑life balance.
• 401(k) retirement plan with company match to secure your future.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness program featuring virtual fitness classes, mental health resources, and mindfulness sessions.
• Technology stipend to equip you with the best tools for remote work.

How to Apply

Ready to make a difference for union members across California? Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Union Benefits Coordinator role at brighthush. We’re excited to learn how your experience and passion align with our mission.

Join brighthush Today

At brighthush, you’ll find more than just a job—you’ll discover a purpose‑driven community that values your expertise, supports your growth, and celebrates your contributions. If you’re a customer‑centric professional with a knack for benefits administration and a desire to work remotely, we invite you to apply and help shape the future of union benefits in California.