Seasoned Virtual Administrative Assistant – SKU Creation, Order Fulfillment, Reporting & Brand Support for brighthush

About brighthush

brighthush is a trailblazer in the evolving cannabis marketplace, delivering premium products and unparalleled customer experiences across North America. With a commitment to quality, compliance, and innovation, we empower consumers to explore a curated selection of cannabis offerings that meet the highest standards of safety and satisfaction. As a remote-first organization, brighthush values flexibility, creativity, and a collaborative spirit that fuels continuous growth and learning.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that thrives on data‑driven decisions, meticulous product stewardship, and a culture that celebrates initiative. We offer:

• Competitive hourly compensation for a 20‑hour work week
• Unlimited professional development resources, including webinars, certifications, and cross‑functional training
• Flexible scheduling aligned with Pacific Standard Time (PST) to support work‑life balance
• Access to a vibrant community of remote colleagues through Slack, Zoom, and Asana
• Annual wellness stipend and a generous paid time‑off policy for remote employees
• Opportunities to transition into full‑time roles in operations, product management, or marketing based on performance and interest

Key Responsibilities

As a Virtual Administrative Assistant at brighthush, you will be the linchpin that ensures our product catalog, order flow, and reporting systems run smoothly. Your day‑to‑day tasks will span multiple domains, requiring precision, adaptability, and proactive communication.

SKU Management & Product Catalog Integrity

• Develop and assign unique SKUs for all brighthush product lines, ensuring consistency across internal databases and external marketplaces.
• Validate SKU accuracy against platform guidelines, correcting discrepancies within 24 hours.
• Coordinate batch creation for product launches, aligning SKUs with detailed product specifications.
• Maintain a master SKU spreadsheet, updating status flags, inventory levels, and compliance notes.

Order Processing & Fulfillment Coordination

• Submit orders to designated e‑commerce platforms, verifying accuracy of product codes, quantities, and shipping details.
• Track order status in real time, confirming receipt and processing by the fulfillment team.
• Collaborate with the logistics partner to bundle orders, reschedule deliveries, and manage credit memos.
• Resolve any order‑related issues promptly, escalating to the appropriate stakeholder when necessary.

Financial Reconciliation & Invoicing

• Calculate and process remittance payments for vendors, ensuring timely and accurate disbursement.
• Record payment details in the accounting system, flagging discrepancies for follow‑up.
• Prepare and submit bi‑weekly invoices to key partners, confirming accuracy and adherence to contractual terms.

Reporting & Analytics

• Compile monthly sales data, producing comprehensive reports that highlight trends, key metrics, and actionable insights.
• Present findings to the product and marketing teams, supporting data‑driven decision making.
• Maintain a dashboard of performance indicators, updating it weekly to reflect real‑time changes.

Branding & Marketing Materials

• Design and print Certificates of Analysis (COA) stickers for product packaging, ensuring compliance with regulatory standards.
• Create visually appealing flavor and display stickers that reinforce brand identity across retail channels.
• Revise and update menus with new products, promotions, and pricing, performing routine checks for accuracy.

Collaboration & Communication

• Conduct weekly calls with the product team to review ongoing tasks, address challenges, and align priorities.
• Coordinate with cross‑functional teams—marketing, finance, operations—to ensure seamless communication and task completion.
• Maintain a proactive stance on potential bottlenecks, proposing solutions before issues arise.

Ad‑Hoc Projects

• Execute additional tasks as assigned by leadership, demonstrating flexibility and a willingness to learn new tools.

Essential Qualifications

We’re looking for a candidate who brings a blend of technical skill, organizational prowess, and a passion for the cannabis industry.

• Proven experience as a Virtual Administrative Assistant or in a comparable role.
• Strong proficiency with GSuite, Zoom, Slack, Asana, Notion, and other cloud‑based collaboration tools.
• Advanced knowledge of Microsoft Office Suite—especially Excel for data manipulation and reporting.
• Familiarity with online calendars and scheduling platforms (e.g., Calendly, Google Calendar).
• Excellent verbal and written English communication skills, with the ability to craft clear, concise messages.
• High level of discretion and the ability to handle confidential information with integrity.
• Exceptional phone, email, and instant messaging etiquette.
• Highly organized, detail‑oriented, and capable of prioritizing multiple tasks under tight deadlines.
• Adaptable, proactive, and self‑motivated, thriving in both independent and team‑oriented environments.
• Self‑disciplined, capable of consistently performing with limited supervision.

Preferred Qualifications

• Experience working within the cannabis or regulated e‑commerce sector.
• Knowledge of compliance requirements for product labeling, COA documentation, and SKU standardization.
• Familiarity with inventory management systems and ERP platforms.
• Prior exposure to data visualization tools (e.g., Tableau, Power BI).
• Background in graphic design or experience with design software (Adobe Creative Suite).

Core Skills & Competencies

• Data Accuracy & Quality Assurance
• Project Management & Task Prioritization
• Cross‑Functional Collaboration
• Problem Solving & Decision Making
• Time Management & Deadline Adherence
• Confidentiality & Ethical Judgment
• Continuous Learning & Process Improvement

Career Growth Opportunities

At brighthush, your role as a Virtual Administrative Assistant is a gateway to broader responsibilities. Successful candidates may transition into:

• Product Operations Manager – overseeing SKU strategy and inventory lifecycle.
• Data Analyst – driving insights from sales and inventory data.
• Marketing Coordinator – shaping brand messaging and promotional materials.
• Compliance Specialist – ensuring adherence to evolving regulatory standards.

We invest in your professional development through mentorship, paid training, and access to industry conferences.

Work Environment & Culture

brighthush thrives on a remote, flexible culture that values autonomy, transparency, and mutual respect. Our team members enjoy:

• Fully remote work with a flexible schedule that aligns with PST.
• Regular virtual team gatherings to foster connection and collaboration.
• A culture of open feedback, where ideas are welcomed and innovation is rewarded.
• Access to a digital resource hub containing best practices, SOPs, and knowledge bases.

Compensation & Benefits

For this part‑time position (20 hours per week), we offer a competitive hourly rate that reflects your experience and skill set. In addition to base pay, you’ll receive:

• Annual wellness stipend to support your health and well‑being.
• Paid time off, including sick days and personal days, accrued monthly.
• Professional development budget for courses, certifications, or conferences.
• Access to a comprehensive benefits portal with resources on health, finance, and work‑life balance.

How to Apply

Ready to bring your administrative expertise to a dynamic, growth‑oriented company? Click the link below to submit your application and join the brighthush team. We look forward to exploring how your skills can help us elevate the cannabis experience for our customers.