Seasoned Virtual Assistant & Operations Coordinator – Customer Support & Logistics Excellence – Remote, Full‑Time, High‑Impact Role at brighthush

About brighthush

brighthush is a trailblazing logistics and transport solutions provider that empowers businesses worldwide to move faster, smarter, and more sustainably. With a global footprint spanning the UK, US, Canada, Europe, and Australia, we partner with a diverse portfolio of clients—from nimble startups to established tech platforms—delivering end‑to‑end transport, scheduling, and operational excellence. Our mission is simple: to streamline the movement of goods and people so our clients can focus on what they do best. As a remote‑first organization, we champion flexibility, collaboration, and continuous learning, ensuring every team member can thrive in a dynamic, high‑impact environment.

Why Join brighthush?

At brighthush, you’re not just filling a role—you’re becoming an integral part of a fast‑growing company that is reshaping the logistics landscape. We offer:

• Remote, flexible work that lets you balance life and career.
• Clear career pathways from operations to customer success to leadership.
• Hands‑on exposure to cutting‑edge scheduling systems and customer‑centric processes.
• Competitive compensation that rewards experience and performance.
• A culture that values innovation, transparency, and mutual respect.

Role Overview

We are seeking a meticulous, proactive Virtual Assistant – Operations & Customer Support Specialist to join our remote team. This role blends customer communication, scheduling, and administrative coordination to keep our daily operations running smoothly. If you thrive in a fast‑paced environment, enjoy problem‑solving, and are passionate about delivering exceptional service, we want to hear from you.

Key Responsibilities

• Manage inbound and outbound customer communication via phone and email, ensuring prompt, professional, and courteous responses.
• Handle booking and scheduling of transport services, maintaining accuracy and efficiency across all platforms.
• Maintain meticulous data entry and record‑keeping across internal systems, ensuring data integrity and accessibility.
• Coordinate daily logistics operations, providing timely updates and resolving issues to keep the supply chain moving.
• Provide comprehensive administrative support, including document management, reporting, and process documentation.
• Collaborate with cross‑functional teams—operations, sales, and tech—to streamline workflows and enhance service delivery.
• Identify opportunities for process improvement and recommend actionable solutions.
• Support onboarding of new clients and internal stakeholders, ensuring smooth transitions.

Essential Qualifications

• Proven experience in logistics, transport, or supply chain operations.
• Strong phone and email communication skills in a customer‑facing role.
• Hands‑on experience with booking systems, schedule management, and transport coordination.
• High attention to detail with exceptional data entry and record‑keeping abilities.
• Proficiency in brighthush (Docs, Sheets, Gmail, Calendar) and familiarity with CRM tools.
• Excellent organizational and multitasking skills, with the ability to prioritize competing demands.
• Self‑motivated, independent worker who excels in a remote environment.

Preferred Qualifications

• Experience with logistics software such as brighthush, brighthush, or similar platforms.
• Background in customer success or account management within a logistics context.
• Knowledge of compliance regulations and safety standards in the transport industry.
• Experience in data analysis and reporting to drive operational insights.
• Fluency in multiple languages, especially English and a second language.

Skills & Competencies

• Exceptional written and verbal communication.
• Strong problem‑solving and analytical thinking.
• Adaptability and resilience in a fast‑changing environment.
• Proactive mindset with a focus on continuous improvement.
• Team‑player attitude, yet capable of working autonomously.
• Tech‑savvy with a quick learning curve for new tools and systems.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Virtual Assistant – Operations & Customer Support Specialist, you will:

• Gain exposure to the full spectrum of logistics operations, from scheduling to compliance.
• Develop expertise in customer success strategies and account management.
• Participate in cross‑departmental projects that shape the future of our service offerings.
• Access ongoing training, webinars, and certifications in logistics, project management, and customer experience.
• Potential to transition into roles such as Operations Manager, Customer Success Lead, or Product Specialist.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, transparency, and innovation. Our remote team enjoys:

• Weekly virtual coffee chats and team‑building activities.
• Open communication channels—brighthush, brighthush, and a dedicated project management platform.
• Clear performance metrics and regular feedback loops.
• A commitment to work‑life balance, with flexible hours and unlimited vacation policy.
• An inclusive environment that celebrates diversity and encourages fresh ideas.

Compensation, Perks & Benefits

While the exact salary is competitive and based on experience, we also offer:

• Fully remote role with a flexible work environment.
• Health, dental, and vision insurance options (for full‑time employees).
• Retirement savings plan with company match (for full‑time employees).
• Professional development budget and access to industry conferences.
• Employee referral program with generous bonuses.
• Regular team retreats and off‑site events (when safe).

How to Apply

Ready to make an impact? If you are a detail‑oriented, customer‑centric professional with a passion for logistics and a desire to grow in a dynamic, remote environment, brighthush invites you to apply. Join us in redefining the future of transport and delivering unparalleled value to our clients worldwide.

To apply, click the link below and submit your resume and cover letter. We look forward to exploring how your skills and aspirations align with our mission.