Senior Account Manager – Customer Excellence & Relationship Growth – Level II

About brighthush

brighthush is a global leader in freight rail transportation equipment and services, dedicated to moving products safely, efficiently, and sustainably across the world. With a heritage rooted in hard work, industrial innovation, and a relentless focus on customer satisfaction, brighthush has built a reputation for delivering cutting‑edge solutions that empower businesses to thrive in an ever‑changing logistics landscape.

Our culture is built on the pillars of Safety, Quality, Respect for People, and Customer Satisfaction. We champion an IDEAL commitment—Inclusion, Diversity, Engagement, Access, and Leadership—ensuring that every employee feels valued, heard, and inspired to bring their best selves to work each day.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that transforms the freight rail industry. We invest in your growth through continuous learning, mentorship, and exposure to cross‑functional projects that span the entire value chain. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find opportunities to shape the future of rail logistics while enjoying a supportive, collaborative environment.

Position Overview

The Senior Account Manager – Customer Excellence & Relationship Growth – Level II plays a pivotal role in nurturing and expanding our customer relationships. You will act as the primary point of contact for key accounts, ensuring that every interaction reflects brighthush’s commitment to excellence. Your analytical mindset, proactive communication, and deep understanding of customer needs will drive satisfaction, retention, and revenue growth.

Key Responsibilities

• Build and Sustain Strategic Partnerships: Develop trust‑based relationships with customers and internal stakeholders, positioning brighthush as a strategic partner rather than just a vendor.
• Account Leadership: Own the end‑to‑end account lifecycle—onboarding, performance monitoring, renewal negotiations, and upsell opportunities—while maintaining a clear account plan and forecast.
• Customer Insight & Analysis: Leverage data from Salesforce and other systems to uncover trends, identify risks, and recommend actionable improvements that enhance customer experience.
• Issue Resolution & Escalation: Triage inbound inquiries, collaborate with cross‑functional teams (Operations, Finance, Product, and Engineering), and resolve routine to moderately complex issues with sound judgment.
• Program & Delivery Management: Coordinate asset programs, new car delivery schedules, and milestone tracking, ensuring expectations are met and communicated clearly.
• Continuous Process Improvement: Identify bottlenecks, propose process enhancements, and champion best practices that increase efficiency and customer satisfaction.
• Documentation & Storytelling: Capture success stories, case studies, and customer testimonials that showcase the value delivered by brighthush.
• Compliance & Confidentiality: Safeguard sensitive account data, adhere to data privacy regulations, and maintain the highest standards of integrity.

Essential Qualifications

• Bachelor’s degree in Business, Communications, Supply Chain, or a related field, or equivalent experience.
• Minimum of three (3) years in account management, customer relationship management, or a customer‑centric role.
• Proven ability to manage moderately complex assignments, prioritize competing demands, and deliver consistent results.
• Strong written and verbal communication skills, with the capacity to build rapport across all levels.
• Analytical mindset: adept at reviewing data, spotting trends, and translating insights into actionable strategies.
• Experience with customer engagement, retention, and inquiry resolution frameworks.
• Proficiency in Microsoft Office and a willingness to master CRM and business systems.

Preferred Qualifications

• Advanced proficiency in Salesforce or other CRM platforms.
• Knowledge of railcar leasing, asset lifecycle management, or related logistics operations.
• Experience working in a hybrid or remote environment, with a proven track record of self‑management and collaboration across distributed teams.
• Background in the transportation or freight industry, with an understanding of the unique challenges and opportunities it presents.

What You’ll Gain

At brighthush, your career is more than a job—it’s a journey of growth, impact, and innovation.

• Professional Development: Access to a robust learning ecosystem—online courses, industry certifications, and mentorship programs—to sharpen your skills and broaden your expertise.
• Career Pathways: Clear progression tracks that allow you to move from Account Management to Senior Leadership, Product Management, or Operations.
• Impactful Work: Your initiatives directly influence customer satisfaction, operational efficiency, and the company’s bottom line.
• Inclusive Culture: A workplace that celebrates diversity, encourages open dialogue, and empowers every voice.
• Work‑Life Balance: Flexible work arrangements, generous paid time off, and a supportive environment that respects personal commitments.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance with employer contributions.
• 401(k) retirement plan with company match.
• Employee wellness programs, including gym memberships and mental health resources.
• Professional development stipend and tuition reimbursement.
• Generous paid time off, holidays, and flexible scheduling options.
• Employee recognition programs and annual company retreats.

Work Environment & Physical Requirements

Our hybrid model blends the best of in‑office collaboration and remote flexibility. You’ll work from a professional office setting or a reliable remote workspace, equipped with the necessary technology to stay connected with customers and teammates.

Typical daily activities include:

• Using computers, video conferencing, and phone systems to communicate with customers and cross‑functional teams.
• Managing data entry and analysis in Salesforce and other business tools.
• Participating in strategy meetings, project reviews, and continuous improvement sessions.

How to Apply

If you’re ready to elevate customer relationships, drive operational excellence, and grow your career with a global leader in freight rail logistics, we’d love to hear from you. Submit your application through our secure portal and join the brighthush family.

Join brighthush Today!

At brighthush, we believe that great ideas come from great people. If you’re passionate about customer success, thrive in a dynamic environment, and want to make a tangible impact on the world’s supply chain, this is the role for you. Apply now and help us shape the future of freight rail transportation.