Seasoned Remote Customer Support Specialist – Sports & Leisure Sector – Flexible Part‑Time, Commission‑Based, Work From Home

Join brighthush as a Remote Customer Support Specialist

Are you passionate about sports, leisure, and delivering exceptional customer experiences? Do you thrive in a flexible, home‑based environment where your efforts directly translate into earnings? brighthush, a leading name in the awards and recognition industry, is looking for a dedicated Remote Customer Support Specialist to join our dynamic team. With over four decades of expertise, brighthush has built a reputation for providing high‑quality trophies, awards, and personalised service to clubs, leagues, and organisations across the UK.

About brighthush

brighthush is the UK's largest trophy and award retailer, offering an extensive catalogue of more than 15,000 designs. Our mission is to combine the power of the internet, modern technology, and 45 years of industry experience to deliver an unrivalled selection of awards, outstanding customer service, and remarkable value for money. We operate a fully online store that is supported by local Customer Champions in every region, ensuring a truly “local shop” experience with nationwide expertise.

As a family‑owned and operated business, brighthush is committed to adapting and growing in a changing market. We value integrity, innovation, and a customer‑first mindset. Our team is passionate about sports and leisure, and we believe that every interaction should reflect the excitement and pride that our customers feel when they receive their awards.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage potential customers across the UK, using a combination of online research, social media, and targeted outreach.
• Territory Management: Own a defined geographic area, building relationships with clubs, leagues, and corporate clients to drive repeat business.
• Customer Journey Support: Guide customers through every step of the ordering process, from product selection to post‑delivery follow‑up, ensuring a seamless experience.
• Brand Ambassadorship: Represent brighthush’s values and ethos in every interaction, acting as the company’s eyes and ears on the ground.
• Target Achievement: Set, monitor, and exceed sales and service targets, contributing to the overall success of the team.
• Data & Feedback Management: Log customer interactions, capture feedback, and provide insights to improve product offerings and service quality.

Essential Qualifications

• Proven experience in customer support, sales, or a related field (no prior sales experience required – we provide full training).
• Strong communication skills, both written and verbal, with a friendly and personable demeanor.
• Comfortable using the internet, data technology, and cloud‑based software solutions.
• Organised, disciplined, and self‑motivated, with the ability to manage time effectively in a remote setting.
• Interest in sports, leisure, or related pastimes – a genuine enthusiasm for the industry is a plus.

Preferred Qualifications

• Experience working in a commission‑based role or a performance‑driven environment.
• Familiarity with CRM systems or customer support platforms.
• Previous experience in the awards, retail, or sports industry.
• Knowledge of local clubs, leagues, and sporting events within the UK.

Skills & Competencies

• Customer‑Centric Mindset: Ability to anticipate customer needs and provide proactive solutions.
• Problem‑Solving: Quick thinking and resourcefulness in resolving issues.
• Adaptability: Comfortable with change and able to learn new tools and processes rapidly.
• Team Collaboration: Willingness to share insights and best practices with colleagues.
• Tech Savvy: Proficiency with email, chat, video conferencing, and basic office software.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Support Specialist, you will have the opportunity to:

• Progress to a Senior Customer Champion role, overseeing larger territories and mentoring new hires.
• Transition into sales or account management positions, leveraging your deep understanding of customer needs.
• Participate in ongoing training programs, including product knowledge, sales techniques, and industry trends.
• Attend virtual workshops and webinars hosted by industry experts, keeping you at the forefront of the awards and leisure market.

Work Environment & Culture

brighthush offers a flexible, remote work environment that empowers you to balance professional and personal commitments. Our culture is built on:

• Flexibility: Work from home on your own schedule, with the freedom to choose when you are most productive.
• Collaboration: Regular virtual team meetings, brainstorming sessions, and a supportive network of colleagues.
• Recognition: Transparent performance metrics and a culture of celebrating achievements.
• Innovation: A commitment to continuous improvement, encouraging you to bring fresh ideas to the table.

Compensation, Perks & Benefits

We offer a competitive, commission‑only compensation structure that rewards your performance:

• Uncapped Commission: Earn as much as you can – there is no ceiling on your earnings.
• Retention Bonuses: Additional incentives for maintaining long‑term client relationships.
• Performance Bonuses: Extra bonus schemes after six months of proven success.
• Full Training & Support: Comprehensive onboarding and ongoing support to ensure your success.
• Cloud‑Based Software: Access to tools that let you work from anywhere, at any time.
• Work‑From‑Home Setup: We provide guidance on creating an efficient home office environment.

Why brighthush?

Choosing brighthush means joining a company that values your contributions, offers limitless earning potential, and supports your professional growth. You will be part of a passionate team that celebrates the joy of sports and the pride of recognition. Whether you are a seasoned professional or just starting your career, brighthush provides the platform to thrive.

Ready to Make a Difference?

If you are driven, customer‑focused, and eager to earn a substantial income from the comfort of your home, we want to hear from you. Apply today and become a key player in delivering unforgettable award experiences across the UK.