Senior Account Manager – Customer Success & Strategic Partnerships – Remote, Full‑Time – Drive Growth & Client Satisfaction at brighthush

Introduction

In today’s fast‑moving technology landscape, the ability to build lasting relationships, translate data into actionable insights, and champion client success is more valuable than ever. brighthush, a trailblazer in the veterinary technology space, is on a mission to revolutionize animal health by delivering cutting‑edge digital solutions that empower veterinary practices worldwide. As we expand our footprint across the United States, we’re looking for a seasoned Senior Account Manager to join our Customer Success team and help us turn every partnership into a success story.

About brighthush

brighthush is a purpose‑driven, high‑growth company that blends veterinary expertise with modern software engineering. Our platform streamlines practice management, enhances client communication, and unlocks data‑driven insights that improve animal care. We’re proud of our culture of innovation, collaboration, and continuous learning. At brighthush, you’ll find a supportive environment where your ideas are heard, your growth is prioritized, and your impact is felt across the entire animal health ecosystem.

Role Overview

As a Senior Account Manager – Customer Success, you will be the primary advocate for our clients, ensuring they achieve their business objectives through our platform. You’ll partner with cross‑functional teams, including Product, Marketing, and Engineering, to deliver tailored solutions, drive adoption, and cultivate long‑term loyalty. Your analytical mindset, storytelling prowess, and strategic thinking will be the keys to unlocking new revenue streams and elevating the client experience.

Key Responsibilities

• Client Relationship Leadership: Serve as the trusted advisor for a portfolio of high‑value veterinary practices, building deep, consultative relationships that foster trust and collaboration.
• Strategic Planning & Execution: Design and implement customized success plans that align with each client’s goals, ensuring they derive maximum value from brighthush’s platform.
• Performance Analysis & Reporting: Collect, analyze, and interpret usage data, campaign metrics, and business KPIs to identify trends, uncover opportunities, and recommend actionable improvements.
• Cross‑Functional Collaboration: Partner with Product, Marketing, and Engineering to relay client feedback, influence roadmap decisions, and coordinate feature rollouts.
• Revenue Growth & Upsell: Identify and pursue expansion opportunities within existing accounts, including upsells, cross‑sell of new modules, and renewal negotiations.
• Client Advocacy & Feedback Loop: Champion client voices in internal meetings, ensuring their needs shape future product enhancements and service offerings.
• Documentation & Knowledge Sharing: Create clear, concise client-facing reports, business reviews, and internal documentation that capture insights and best practices.
• Onboarding & Training: Lead onboarding sessions, workshops, and training programs to accelerate adoption and empower clients to become self‑sufficient.
• Issue Resolution & Escalation Management: Proactively identify potential risks, manage escalations, and coordinate resolution efforts to maintain high satisfaction levels.
• Market Intelligence: Stay informed about industry trends, competitor offerings, and regulatory changes that impact veterinary practices and the broader animal health market.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 7+ years of progressive account management experience, preferably within SaaS, technology, or healthcare sectors.
• Proven track record of managing large, complex accounts and driving measurable business outcomes.
• Exceptional analytical skills, with the ability to translate data into clear, actionable insights.
• Strong written and verbal communication, including experience delivering compelling presentations to C‑suite executives.
• Demonstrated ability to gather, document, and translate client requirements into product and service solutions.
• Experience creating client‑facing reports, business reviews, and performance dashboards.
• Proficiency with CRM systems (e.g., Salesforce), data visualization tools (e.g., Tableau, Power BI), and collaboration platforms (e.g., Slack, Microsoft Teams).
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Experience in the veterinary or broader animal health industry.
• Background in media planning or digital marketing, with a deep understanding of campaign analytics.
• Knowledge of regulatory frameworks affecting veterinary practice operations.
• Experience leading cross‑functional teams and driving product roadmap initiatives.
• Advanced certifications in account management, customer success, or data analytics.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Data‑Driven Decision Making: Comfortable working with large datasets and deriving insights that influence strategy.
• Communication & Storytelling: Craft compelling narratives that resonate with diverse audiences.
• Relationship Management: Build trust, influence stakeholders, and manage expectations effectively.
• Problem Solving: Identify root causes, propose solutions, and drive implementation.
• Adaptability: Thrive in a fast‑changing environment and pivot quickly when priorities shift.
• Collaboration: Work seamlessly with internal teams and external partners to achieve shared goals.
• Customer‑Centric Mindset: Prioritize client success and advocate for their needs at every level.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Senior Account Manager, you’ll have access to:

• Structured mentorship programs with senior leaders across product, engineering, and sales.
• Regular training sessions on industry trends, emerging technologies, and best practices in customer success.
• Opportunities to lead cross‑functional initiatives, such as product launches or market expansion projects.
• Clear career pathways to roles such as Director of Customer Success, VP of Client Experience, or Head of Strategic Partnerships.
• Participation in hackathons, innovation labs, and industry conferences to broaden your network and skill set.

Work Environment & Culture at brighthush

Our culture is built on three core pillars: Collaboration, Innovation, and Impact. We operate in a fully remote, distributed model that empowers you to work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Digital collaboration tools that foster real‑time communication.
• Quarterly virtual retreats that blend learning, networking, and fun.
• Open‑door policies that encourage transparency and idea sharing.

We celebrate diversity, equity, and inclusion, and we’re committed to creating a workplace where every voice is heard and every contribution is valued.

Compensation & Benefits

We offer a competitive base salary ranging from USD 115,000 to 160,000 per year, commensurate with experience and performance. In addition, you’ll receive:

• Performance‑based bonuses tied to client satisfaction and revenue growth.
• Generous paid time off (PTO) and holiday schedule.
• 401(k) retirement plan with company match.
• Health, dental, and vision insurance for you and your dependents.
• Flexible work hours and a fully remote work setup.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness programs, including mental health resources and virtual fitness classes.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven team that is reshaping how veterinary practices operate. You’ll:

• Make a tangible difference in the lives of veterinarians and the animals they care for.
• Collaborate with passionate, high‑performing professionals who are eager to learn and grow.
• Leverage cutting‑edge technology to solve real‑world problems.
• Enjoy a flexible, remote work environment that supports work‑life balance.
• Benefit from a culture that rewards innovation, accountability, and results.

How to Apply

Ready to take the next step in your career and help shape the future of veterinary technology? Submit your resume and a cover letter that highlights your experience in account management, client success, and data‑driven strategy. Tell us why you’re excited about the opportunity to work with brighthush and how you can contribute to our mission.

We look forward to exploring how your expertise can help our clients thrive and our company grow.