Senior Aeroderivative Customer Service Manager – Strategic Service Delivery & Field Operations Leadership for Power Generation Solutions

About brighthush

At brighthush, we are on a mission to accelerate the transition to reliable, affordable, and sustainable energy worldwide. Our innovative power generation technologies empower customers to fuel economies, safeguard communities, and improve quality of life. As a global leader in the energy sector, brighthush combines cutting‑edge engineering with a deep commitment to environmental stewardship, creating a workplace where bold ideas thrive and every employee can make a tangible impact on the world’s energy future.

Why This Role Matters

The Senior Aeroderivative Customer Service Manager is the linchpin that connects our customers, field teams, and internal experts to ensure flawless service delivery across the aeroderivative turbine portfolio. You will own the end‑to‑end experience for customers—from preventive maintenance planning to complex remedial interventions—driving operational excellence, safety, and customer satisfaction. Your strategic insight and hands‑on leadership will shape how brighthush delivers value, protects assets, and builds lasting partnerships.

Key Responsibilities

• Customer Advocacy: Serve as the single point of contact for assigned regions, product lines, or coverage areas, guaranteeing timely and satisfactory resolution of all service‑related concerns.
• Technical & Business Support: Maintain deep knowledge of aeroderivative turbine configurations, installations, and performance metrics; provide ongoing technical guidance and business advice to customers.
• Strategic Planning: Influence regional service strategy, resource allocation, and policy formulation to align with brighthush’s broader objectives.
• Problem Solving & Innovation: Diagnose complex operational challenges, ask incisive questions, and propose innovative solutions that go beyond standard parameters.
• Cross‑Functional Collaboration: Leverage internal expertise across engineering, manufacturing, product management, and technology to deliver comprehensive solutions.
• Project & Team Leadership: Lead functional teams or modest‑scale projects, managing risk, scope, and stakeholder expectations with minimal supervision.
• Industry Insight: Stay abreast of emerging trends, regulatory changes, and competitive dynamics that could affect service delivery or product evolution.
• Communication Excellence: Translate technical concepts into clear, actionable information for customers and internal audiences; influence decision‑making through persuasive communication.
• Continuous Improvement: Identify best practices, recommend process enhancements, and champion a culture of quality and efficiency.

Essential Qualifications

• Bachelor’s degree from an accredited university or college, or a high school diploma/GED with at least four years of relevant power‑generation experience, or an associate’s degree with two years of industry experience.
• Minimum of five (5) years of hands‑on experience in power‑plant field services, contract performance management, or a closely related discipline.
• Demonstrated expertise in aeroderivative turbine operations, outage coordination, and project management within the power generation sector.
• Proven ability to analyze complex problems, develop actionable recommendations, and drive implementation.
• Strong oral and written communication skills, with the capacity to influence senior stakeholders.
• Legal authorization to work in the United States or Canada, as applicable.

Preferred Qualifications & Desired Characteristics

• Experience managing large‑scale power‑plant outages, including planning, execution, and post‑mortem analysis.
• Professional project management certification (PMP, PRINCE2, or equivalent) or demonstrated project‑leadership success.
• Advanced interpersonal skills, including conflict resolution, negotiation, and team motivation.
• Track record of leading cross‑functional programs from concept through delivery, with measurable outcomes.
• Ability to document, market, and execute service programs that align with customer business objectives.
• Willingness to travel up to 25 % of the time, with a preference for candidates located within 1–2 states of brighthush’s primary hubs in California or Houston, Texas.

Core Skills & Competencies

• Operational Judgment: High‑level decision‑making ability in complex, ambiguous situations.
• Technical Acumen: Deep understanding of turbine technology, maintenance methodologies, and reliability engineering.
• Strategic Thinking: Ability to see the big picture while managing detailed execution.
• Leadership Presence: Confidence to guide teams, influence senior leaders, and champion customer‑centric initiatives.
• Data‑Driven Mindset: Proficiency in interpreting performance data, KPIs, and service metrics to drive continuous improvement.
• Communication Mastery: Clear, concise, and compelling written and verbal communication tailored to diverse audiences.
• Adaptability: Comfort operating in a fast‑changing environment with evolving technology and market demands.

Career Growth & Learning Opportunities

Joining brighthush means stepping onto a clear pathway for professional advancement. As a senior manager, you will have access to:

• Executive mentorship programs that connect you with senior leaders across the organization.
• Leadership development curricula, including workshops on strategic management, digital transformation, and change leadership.
• Opportunities to lead high‑visibility, cross‑regional initiatives that shape the future of brighthush’s service portfolio.
• Tuition assistance for advanced degrees or certifications relevant to energy, engineering, or business leadership.
• Rotational assignments that broaden exposure to manufacturing, product development, and global market operations.

Work Environment & Culture at brighthush

brighthush fosters an inclusive, collaborative, and innovative culture where every voice matters. Our core values—Integrity, Excellence, Innovation, and Sustainability—guide daily interactions and strategic decisions. Employees enjoy:

• A hybrid/remote work model that balances flexibility with occasional on‑site collaboration at key service hubs.
• Team‑oriented environments that celebrate diversity of thought and background.
• Recognition programs that highlight outstanding contributions to safety, customer success, and operational excellence.
• Access to a 24/7 health‑coach service, employee assistance program, and comprehensive wellness resources.
• Regular community outreach and sustainability initiatives that reinforce brighthush’s commitment to a greener future.

Compensation, Perks & Benefits

brighthush offers a competitive total rewards package designed to attract and retain top talent.

• Base Salary: Competitive annual salary ranging from $119,600 – $199,400 USD (U.S.) or $138,200 – $188,200 CAD (Canada), adjusted for geographic differentials and experience.
• Performance Bonus: Discretionary annual bonus tied to individual, team, and company performance.
• Retirement Savings: Brighthush Retirement Savings Plan (401(k) or equivalent) with company matching contributions and access to Fidelity financial planning resources.
• Health & Wellness: Comprehensive medical, dental, vision, and prescription drug coverage; 24/7 nurse‑based health coach; Employee Assistance Program.
• Paid Time Off: 12 paid holidays, generous vacation accrual, permissive time off, and paid parental leave.
• Family Support: Adoption assistance, disability benefits, and life insurance.
• Professional Development: Tuition reimbursement, certification support, and internal training platforms.
• Relocation Assistance: Provided for eligible candidates moving to a brighthush hub.
• Remote Work Flexibility: This role is designated as remote, with occasional travel to customer sites or brighthush facilities as needed.

Legal & Compliance

All candidates must have legal authorization to work in the United States or Canada, depending on the location of the role. Employment is contingent upon successful completion of a background investigation. For U.S.‑based hires, a standard drug screen will be required; this step is waived for Canadian‑based positions.

How to Apply

If you are ready to lead transformative service experiences for a world‑class energy organization, we invite you to submit your application today. Click the link below to begin the process. brighthush looks forward to welcoming a visionary leader who will champion customer success and drive operational excellence across our aeroderivative turbine portfolio.

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Join brighthush – Power the Future

At brighthush, your expertise will directly influence the reliability and sustainability of power generation for millions of people. Together, we will innovate, inspire, and deliver solutions that power economies and protect the planet. Take the next step in your career and become a catalyst for change. Apply now and help us shape a brighter, cleaner energy landscape.