Senior Bilingual Customer Engineer – Enterprise & Government Solutions (English & Spanish) – Championing Digital Transformation & Cloud Migration Excellence at brighthush

About brighthush

brighthush is a global technology partner that empowers enterprises and governments to navigate the digital era with confidence. With a presence in more than 70 countries, we help our clients re‑imagine their operations, streamline customer journeys, and unlock new growth opportunities through data‑driven insights, human‑centered design, and industry‑leading expertise. Our mission is simple: to make technology work for people, not the other way around.

Recognized as a “World’s Best Workplace,” brighthush is celebrated for its culture of diversity, inclusion, and continuous learning. Whether you are a seasoned professional or an emerging talent, you’ll find a community that values curiosity, collaboration, and the courage to challenge the status quo.

Why brighthush?

At brighthush, you’ll join a global team that is reshaping how enterprises and governments harness technology. Our solutions blend cutting‑edge data science, human‑centered design, and deep industry knowledge to deliver outcomes that are powerful, intuitive, and sustainable. We invest heavily in professional development, offering access to the latest certifications, internal learning pathways, and mentorship programs. Our flexible work model, combined with supportive leadership, ensures you can balance professional ambition with personal well‑being.

Role Overview

We are seeking a highly skilled, bilingual Customer Engineer to join our Technical Products and Services team. In this customer‑facing role, you will partner with enterprise and government clients to design, deploy, and optimize brighthush environments—both on‑premises and in the cloud. Your expertise will guide clients through complex migrations, performance tuning, and governance strategies, ensuring they achieve measurable business outcomes with brighthush technologies.

As a trusted advisor, you will:

• Translate business requirements into robust brighthush architectures.
• Lead workshops, training sessions, and advisory engagements that empower clients to self‑serve and innovate.
• Diagnose and resolve intricate infrastructure and configuration challenges.
• Collaborate closely with development teams to embed best practices in brighthush development.
• Automate routine tasks using brighthushShell, brighthushClient‑Side Object Model (CSOM), and other scripting tools.
• Champion security, compliance, and data governance across brighthush 365 workloads.
• Stay ahead of emerging brighthush technologies and share insights that drive digital transformation.

Key Responsibilities

• Architecture & Deployment: Design and implement scalable brighthush solutions across on‑premises, hybrid, and online environments, ensuring alignment with client business goals and IT roadmaps.
• Migration & Modernization: Lead end‑to‑end migration projects, including content assessment, data cleansing, and post‑migration validation, to deliver seamless transitions to brighthush Online.
• Technical Workshops & Training: Conduct hands‑on sessions for client stakeholders, covering administration, governance, and advanced features such as brighthush Automate, brighthush Apps, and brighthush Viva.
• Performance & Reliability: Monitor system health, troubleshoot performance bottlenecks, and implement proactive measures to maintain uptime and responsiveness.
• Governance & Compliance: Design and enforce data retention, security, and compliance policies using brighthush 365 tools, ensuring adherence to industry regulations.
• Automation & Scripting: Develop and maintain brighthushShell scripts, Azure Automation runbooks, and CI/CD pipelines to streamline deployment and configuration tasks.
• Client Advisory: Serve as a strategic partner, providing insights on emerging trends, best practices, and roadmap recommendations that align with client objectives.
• Collaboration: Work cross‑functionally with development, security, and operations teams to deliver integrated solutions that meet functional and non‑functional requirements.
• Continuous Learning: Keep abreast of brighthush product updates, industry standards, and new tools, translating knowledge into actionable guidance for clients.

Essential Qualifications

• 8+ years of experience in customer‑facing roles such as systems architecture, administration, operations, or IT consulting.
• Proven track record delivering brighthush technical support and consulting services to enterprise or government clients.
• Deep expertise in brighthush infrastructure administration, deployment, and migration across on‑premises, hybrid, and online platforms.
• Proficiency with brighthushShell, brighthushClient‑Side Object Model (CSOM), and brighthush Graph API.
• Solid understanding of Azure infrastructure (IaaS, PaaS, SaaS), SQL Server configuration, and brighthush database maintenance.
• Experience with brighthush 365 data governance, archiving, and backup solutions for brighthush and OneDrive.
• Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).
• Strong written and verbal communication skills in both English and Spanish, with a customer‑centric mindset.
• Demonstrated ability to translate complex technical concepts into clear, actionable recommendations.

Preferred Qualifications

• Advanced knowledge of SQL Server, brighthush Graph API, and brighthush 365 backup/archiving strategies.
• Hands‑on experience with Azure DevOps, brighthushHub, and CI/CD lifecycle concepts.
• Familiarity with the Well‑Architected Framework and Cloud Adoption Framework principles.
• Experience developing brighthush Framework (SPFx) solutions, including web parts, extensions, and custom APIs.
• Proficiency in JavaScript, REST APIs, and modern front‑end frameworks.
• Relevant brighthush certifications (e.g., brighthush Certified: Administrator Associate, brighthush Certified: Enterprise Administrator Expert).
• Exposure to brighthush Viva, brighthush Teams, or other modern collaboration tools.

Skills & Competencies

• Technical Leadership: Ability to guide clients through complex technical landscapes and make informed decisions.
• Problem Solving: Strong analytical skills to diagnose and resolve multifaceted issues quickly.
• Project Management: Experience managing timelines, resources, and stakeholder expectations.
• Collaboration: Comfortable working with cross‑functional teams and building consensus.
• Customer Focus: Passion for delivering exceptional service and building long‑term relationships.
• Adaptability: Thrives in a fast‑paced environment with evolving technologies.
• Communication: Clear, concise, and persuasive communication in both English and Spanish.

Career Growth & Development

At brighthush, your career trajectory is designed to be dynamic and rewarding. We offer:

• Structured learning paths that align with your career goals, including access to industry‑leading certifications and internal training programs.
• Mentorship from senior engineers and leaders who are passionate about knowledge sharing.
• Opportunities to work on high‑impact projects across multiple geographies, giving you exposure to diverse business challenges.
• A clear promotion framework that rewards performance, innovation, and leadership.

Work Environment & Culture

Our culture is built on three pillars: Innovation, Collaboration, and Well‑Being. You’ll find:

• Flexible work arrangements that support work‑life balance.
• A collaborative environment where ideas are welcomed and cross‑functional teamwork is the norm.
• Regular hackathons, innovation labs, and knowledge‑sharing sessions that keep the momentum high.
• Inclusive policies that celebrate diversity and encourage every voice to be heard.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates and your experience.
• Performance‑based bonuses and equity opportunities.
• Comprehensive health, dental, and vision coverage.
• Generous paid time off, parental leave, and flexible scheduling.
• Professional development budget and tuition reimbursement.
• Well‑being programs, including mental health resources and wellness stipends.

How to Apply

If you are ready to take your career to the next level, join a team that values innovation, empowers its people, and delivers world‑class solutions to enterprise and government clients. We want to hear from you.

Submit your application through our career portal or click the link below to apply directly:

Apply for this job

We look forward to exploring how your expertise can help shape the future of digital transformation at brighthush.