Senior Bilingual Customer Success Specialist – Polish & German – 100% Remote, Flexible Hours, Rapid Career Growth, Strategic Partnership & Impactful Support Leadership – Join brighthush

Welcome to brighthush – Where Language Meets Innovation

At brighthush, we are pioneers at the intersection of cutting‑edge artificial intelligence and human‑centric design. Our mission is simple yet ambitious: to transform every customer interaction into a memorable, proactive, and loyalty‑driving experience. From natural language processing engines that understand nuance, to intuitive user interfaces that empower teams, we equip organizations across Europe, North America, and Asia with the tools they need to thrive in a digital world that demands speed, empathy, and precision.

If you are passionate about language, technology, and making a tangible difference in people’s lives, brighthush offers a home where your skills are amplified, your growth is accelerated, and your impact is felt across continents.

Why brighthush is the Ideal Place for Your Next Career Move

Global Reach, Local Touch – Serve clients in 30+ countries while working from the comfort of your own home. Innovation at Scale – Join a team that builds AI‑driven support tools, automates repetitive workflows, and continuously refines the customer journey. Inclusive Culture – We celebrate diversity, encourage open dialogue, and foster a collaborative environment where every voice matters. Career Growth – From entry‑level roles to leadership tracks, we provide clear pathways, mentorship, and skill‑building programs. Work‑Life Harmony – 100% remote, flexible hours, and a supportive community that values your well‑being.

Your Role: Senior Bilingual Customer Success Specialist

As a Senior Bilingual Customer Success Specialist, you will be the frontline advocate for our Polish and German‑speaking customers. You will translate complex technical concepts into clear, concise guidance, ensuring that every interaction not only resolves issues but also strengthens the relationship between the customer and brighthush. Your expertise will help shape product improvements, influence strategy, and elevate the overall support experience.

Key Responsibilities

• Handle inbound customer inquiries across phone, email, and chat, delivering solutions with empathy and efficiency.
• Diagnose and resolve product usage, billing, and account management issues, ensuring a seamless experience for every customer.
• Maintain accurate, detailed records of all interactions in our CRM and knowledge‑base systems, contributing to continuous improvement of support resources.
• Collaborate with cross‑functional teams—Product, Engineering, Sales—to provide actionable feedback and advocate for customer needs.
• Participate in regular training sessions, webinars, and knowledge‑sharing workshops to stay current on product updates and industry trends.
• Track and report on key performance metrics (CSAT, NPS, response time) and identify opportunities for process optimization.
• Act as a cultural bridge, translating technical information into clear, concise guidance for Polish and German‑speaking customers.
• Mentor junior team members, sharing best practices and fostering a culture of continuous learning.
• Contribute to the development of support playbooks, FAQs, and training materials that reflect the latest product features and customer insights.

Essential Qualifications

• Native‑level fluency in Polish and German, with strong written and verbal communication skills in both languages.
• Basic proficiency in English to collaborate with international teammates.
• Minimum of 1–2 years of experience in a customer support or contact‑center environment.
• Strong problem‑solving skills and the ability to remain calm under pressure.
• Experience using CRM platforms and support ticketing systems.
• Self‑motivated, detail‑oriented, and comfortable working independently from home.
• Reliable high‑speed internet connection and a quiet workspace that meets our technical requirements.

Preferred Qualifications

• Experience in a tech‑focused support role, particularly with SaaS products.
• Knowledge of data protection regulations (GDPR, CCPA) and best practices for handling sensitive information.
• Familiarity with chat‑bot or AI‑assisted support tools.
• Previous experience working in a fully remote or distributed team.
• Additional language skills (English, French, Spanish) are a plus.

Core Competencies & Skills

• Customer‑Centric Mindset – Empathy, active listening, and a genuine desire to help.
• Technical Aptitude – Quick learner, comfortable navigating multiple systems simultaneously.
• Communication Excellence – Clear, concise, and engaging in both written and spoken forms.
• Time Management – Ability to prioritize tasks, meet deadlines, and maintain high productivity.
• Adaptability – Thrive in a dynamic environment, embrace change, and continuously improve.
• Team Collaboration – Strong interpersonal skills, open to feedback, and supportive of peers.

Career Path & Development Opportunities

At brighthush, we believe in investing in our people. As a Senior Bilingual Customer Success Specialist, you will have access to a wealth of learning and growth opportunities designed to accelerate your career trajectory.

• Structured onboarding that covers product knowledge, support processes, and company culture.
• Monthly skill‑building workshops covering advanced troubleshooting, product roadmaps, and industry best practices.
• Mentorship programs pairing you with senior support engineers and product managers.
• Clear promotion tracks – from Specialist to Senior Specialist, then to Team Lead or Customer Success Manager.
• Annual performance reviews with personalized development plans and goal setting.
• Opportunities to contribute to product improvement initiatives, influencing the next generation of brighthush solutions.
• Access to a robust learning platform with courses, certifications, and conference sponsorships.

Work Environment & Company Culture

• Fully Remote – Work from anywhere in Poland (or any location that meets our technical requirements). • Flexible Hours – Monday to Friday: 08:00–20:00 CET; Saturday: 08:00–16:00 CET. • Community & Support – Join our “Expert Community” of professionals, participate in virtual coffee chats, and access a dedicated HR and IT support line. • Inclusive & Transparent – Open communication channels, regular town‑hall meetings, and a flat hierarchy that encourages idea sharing. • Well‑Being Focused – Access to mental health resources, wellness stipends, and a culture that values work‑life balance.

Compensation, Perks, and Benefits

While specific salary ranges are tailored to experience and role level, brighthush offers a comprehensive package that reflects our commitment to your well‑being and professional growth.

• Competitive base salary aligned with market standards for remote support roles in Poland.
• Performance‑based bonuses and incentive programs.
• Fully covered health insurance (medical, dental, vision) and a wellness stipend.
• Annual professional development budget for courses, certifications, and conferences.
• Paid time off (vacation, sick leave, public holidays) plus a flexible “mental health day” policy.
• Access to a company‑wide knowledge base, internal tools, and a robust learning platform.
• Regular team‑building events (virtual and occasional in‑person retreats).
• Technology stipend to equip your home office with the best tools.

How to Apply – Simple, Transparent, and Fast

1. Submit Your Application – Click the “Apply Now” button below, complete the brief questionnaire, and upload your resume. 2. Initial Screening – Our recruitment team will review your profile and reach out for a quick video or phone interview. 3. Interview Process – Expect a 30‑minute conversation focused on your experience, language proficiency, and cultural fit. 4. Onboarding & Training – Once selected, you’ll receive a detailed onboarding plan, technical setup instructions, and a mentor assignment. 5. Welcome to brighthush! – You’ll officially join our remote team, start contributing to customer success, and begin your growth journey.

Ready to take the next step? Join brighthush and become part of a forward‑thinking, customer‑first organization that values your voice, your skills, and your future.