Seasoned Remote Customer Service Specialist – Kentucky – High‑Volume Health Benefits Support – $16.50/hr – Join brighthush’s Mission‑Driven Team – Deliver Compassionate, Data‑Driven Assistance and Accelerate Your Career

Welcome to brighthush – Where Every Call Makes a Difference

At brighthush, we’re more than a customer experience partner; we’re a catalyst for change in the public sector. Our mission is simple yet powerful: to empower citizens by delivering clear, compassionate, and accurate support for essential health and nutrition programs. Whether it’s SNAP, Medicaid, or the brighthush Network Assistance Fund, we help state and local governments streamline access to benefits that matter most to families and individuals across the United States.

Why Your Work Matters at brighthush

• Direct Impact – Each call you handle improves a resident’s access to vital health benefits, making a tangible difference in their lives.
• Career Growth – We invest in your professional development through paid training, mentorship, and clear advancement pathways.
• Diversity & Inclusion – Our culture celebrates diverse voices, ensuring every team member feels heard and valued.
• Remote Flexibility – Work from the comfort of your home while staying connected to a supportive, collaborative team.
• Competitive Compensation – Earn $16.50 per hour with bi‑weekly pay, plus a comprehensive benefits package from day one.

About the Industry

The public‑sector benefits landscape is evolving rapidly. With new policies, technology integrations, and an increasing focus on data‑driven decision making, the demand for skilled, empathetic customer service professionals has never been higher. At brighthush, you’ll be at the forefront of this transformation, helping residents navigate complex systems while ensuring compliance with federal and state regulations.

Role Overview

As a Remote Customer Service Representative (CSR) based in Kentucky, you will be the first point of contact for residents navigating health and nutrition benefits. Your responsibilities will include:

Key Responsibilities

• High‑Volume Call Handling – Answer and resolve an average of 60–80 inbound calls per shift with accuracy and professionalism.
• Guidance & Support – Provide clear, step‑by‑step assistance on password resets, application status checks, intake updates, and portal navigation.
• Data Management – Enter and retrieve data from multiple client systems, ensuring information is captured accurately and securely.
• Script & Policy Adherence – Follow established scripts and policies verbatim, maintaining compliance with client guidelines.
• Quality Assurance – Participate in call monitoring and quality reviews to continuously improve service delivery.
• Problem Solving – Escalate complex issues to appropriate teams while maintaining a calm, solution‑focused demeanor.
• Team Collaboration – Share best practices and insights with colleagues to enhance overall team performance.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 2 years of customer service experience, preferably in a call center environment.
• Strong verbal and written communication skills in English; additional language proficiency is a plus.
• Proficiency with computer systems, data entry, and basic troubleshooting.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.

Preferred Qualifications

• Experience in the public sector or with government benefit programs (e.g., SNAP, Medicaid).
• Familiarity with CRM platforms and call‑center software (e.g., brighthush).
• Prior experience with data‑driven reporting and analytics.
• Demonstrated ability to handle high‑volume, high‑stress environments with composure.
• Background in training or coaching new team members.

Skills & Competencies

• Empathy & Compassion – Ability to connect with callers and understand their unique challenges.
• Attention to Detail – Accurate data entry and adherence to policies.
• Time Management – Efficiently manage call volume while maintaining quality.
• Adaptability – Quickly learn new systems, processes, and policy updates.
• Team Player – Collaborate with peers and supervisors to achieve shared goals.
• Problem‑Solving – Identify root causes and provide effective solutions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Remote CSR, you’ll have access to:

• Structured onboarding and continuous training programs.
• Mentorship from senior team members and subject‑matter experts.
• Clear advancement tracks to roles such as Team Lead, Quality Analyst, or Program Specialist.
• Cross‑functional projects that expose you to new areas of the organization.
• Annual performance reviews with actionable feedback and development plans.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, innovation, and respect. Even though we operate remotely, we maintain strong connections through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Digital channels for peer recognition and knowledge sharing.
• Regular virtual social events to build camaraderie.
• Open‑door communication with leadership and transparent decision‑making.

Compensation, Perks & Benefits

We offer a competitive compensation package designed to reward your hard work and dedication:

• Hourly rate of $16.50 with bi‑weekly pay.
• Health, dental, and vision insurance starting from day one.
• Paid time off (PTO) and holidays.
• 401(k) retirement plan with company match.
• Professional development stipend for courses, certifications, and conferences.
• Flexible work schedule to support work‑life balance.
• Employee assistance program (EAP) for mental health and well‑being.

How to Apply

Ready to make a real difference while advancing your career? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. We’re excited to hear how your experience and passion align with brighthush’s mission to empower communities through exceptional customer service.

Join brighthush Today – Your Next Career Chapter Starts Here

At brighthush, every call is an opportunity to change a life. If you’re a seasoned customer service professional who thrives in a fast‑paced, data‑driven environment, we want you on our team. Apply now and become part of a mission‑driven organization that values your expertise, supports your growth, and celebrates your contributions.