Senior Distributed Cloud Operations & Customer Success Executive – Global Data Center Excellence Leader & Strategic Partner at brighthush

About brighthush

brighthush is more than a technology provider; it is a catalyst for the next generation of cloud computing. We empower enterprises across finance, healthcare, media, and technology to deploy, scale, and secure their most demanding workloads with unparalleled performance and resilience. By marrying cutting‑edge infrastructure, intelligent automation, and a relentless focus on customer outcomes, we enable our partners to achieve new heights of efficiency, agility, and innovation. Our culture is anchored in three core principles: relentless innovation, collaborative teamwork, and an unwavering obsession with customer success. Every member of the brighthush family is encouraged to challenge the status quo, experiment boldly, and bring ideas to life that shape the future of distributed cloud.

Why brighthush is the Future of Distributed Cloud

In an era where latency, availability, and global reach are critical, the ability to deliver services at the edge of the network is no longer optional—it is essential. brighthush’s distributed cloud platform places compute, storage, and networking resources directly at the edge, allowing customers to run mission‑critical applications closer to their users. This approach delivers:

• Sub‑millisecond response times for latency‑sensitive workloads.
• Unmatched resilience through automated failover across multiple geographic zones.
• Cost‑effective scaling that eliminates the need for large, monolithic data centers.
• Compliance with the strictest regulatory frameworks through built‑in data residency controls.
• Seamless integration with existing cloud ecosystems and on‑premises environments.
• Real‑time observability and telemetry that empower proactive service management.

Our customers trust us to keep their services running 24/7, and we deliver on that promise by combining world‑class engineering with a customer‑first mindset.

Role Overview

As the Senior Distributed Cloud Operations & Customer Success Executive, you will be the linchpin that connects engineering brilliance, operational excellence, and client‑centric delivery. You will own the entire customer journey—from onboarding and deployment to ongoing optimization and renewal—ensuring that our enterprise customers experience flawless, high‑availability distributed cloud services that exceed their expectations. This senior, cross‑functional role demands a blend of deep technical acumen, strategic foresight, and a passion for advocacy. You will influence the direction of our distributed cloud platform, drive measurable business outcomes, and inspire a high‑performing team to deliver world‑class service.

Key Responsibilities

• Customer Success Leadership: Act as the primary advocate for a portfolio of high‑value enterprise customers. Build trust through proactive engagement, quarterly business reviews, and data‑driven insights that illuminate opportunities for growth and optimization. Champion customer needs across the organization, ensuring that every decision reflects the voice of the customer.
• Data Center Operations Oversight: Lead the operational excellence of our global data center network. Maintain 99.999% uptime, execute capacity planning, and orchestrate proactive incident management. Partner with Site Reliability Engineering (SRE) and Infrastructure teams to embed best practices, automation, and continuous improvement into every layer of the stack.
• Process & Continuous Improvement: Own the lifecycle of operational processes—from incident response to change management. Drive initiatives that reduce mean time to resolution (MTTR), lower incident frequency, and enhance service reliability. Champion a culture of experimentation, data‑backed decision making, and relentless optimization.
• Cross‑Functional Collaboration: Work closely with Product, Engineering, Sales, and Support to translate customer feedback into product enhancements and operational improvements. Serve as the voice of the customer in roadmap discussions, technical design reviews, and release planning.
• Team Mentorship & Development: Coach and mentor a high‑performing team of operations and customer success specialists. Foster a culture of ownership, accountability, and continuous learning. Provide career guidance, performance feedback, and clear growth pathways.
• Travel & On‑Site Support: Travel to data center locations as needed (approximately 20% of the year) to conduct on‑site reviews, troubleshoot complex incidents, and strengthen client relationships. Represent brighthush at industry events, partner meetings, and customer sites.
• Metrics & Reporting: Define, track, and report on key performance indicators (KPIs) such as uptime, incident frequency, customer satisfaction scores, and operational cost metrics. Deliver actionable dashboards and executive summaries that inform strategy and drive accountability.
• Risk Management: Identify potential risks to service delivery, develop mitigation plans, and ensure compliance with industry standards (ISO 27001, SOC 2, PCI‑DSS, GDPR, HIPAA). Lead risk assessments, audit preparations, and incident post‑mortems.

Essential Qualifications

• Extensive Experience: 10+ years in cloud infrastructure, data center operations, or a related field, with at least 5 years in a leadership capacity. Demonstrated ability to manage large, distributed cloud environments and deliver exceptional customer outcomes.
• Technical Depth: Deep understanding of data center architecture, networking, virtualization, and cloud orchestration tools. Proven track record of designing, deploying, and optimizing distributed cloud solutions at scale.
• Analytical Excellence: Strong analytical skills, with the ability to interpret complex data sets, identify trends, and translate insights into actionable strategies that improve service quality and customer satisfaction.
• Communication Mastery: Excellent communication and presentation skills, capable of engaging stakeholders at all levels—from engineers to C‑suite executives. Ability to craft compelling narratives that align technical initiatives with business goals.
• Process & Culture Champion: Experience with ITIL, DevOps, and SRE practices, including incident management, change control, and automation. Demonstrated ability to lead cross‑functional teams and drive cultural change toward customer‑centricity.
• Mobility & Flexibility: Valid driver’s license and willingness to travel up to 20% of the year to support on‑site operations and customer engagements.

Preferred Qualifications

• Infrastructure‑as‑Code Expertise: Hands‑on experience with Kubernetes, Terraform, Ansible, or similar tools that enable rapid, repeatable deployment of distributed cloud services.
• Compliance Knowledge: Familiarity with GDPR, HIPAA, PCI‑DSS, and other regulatory frameworks that govern data protection and security in the cloud.
• Industry Experience: Prior experience in a SaaS or cloud‑native company, especially in a distributed or edge‑cloud context, where agility and customer focus are paramount.
• Professional Certifications: Certifications such as brighthush Certified Solutions Architect, brighthush Professional Cloud Architect, or equivalent credentials that validate expertise in distributed cloud architecture.
• Multilingual Proficiency: Fluency in multiple languages, with a preference for English and at least one additional language, to support a global customer base.

Skills & Competencies

• Strategic Vision: Ability to see the big picture and align operational initiatives with long‑term business objectives.
• Customer Advocacy: Passion for understanding customer pain points and turning them into opportunities for improvement.
• Problem‑Solving: Strong troubleshooting mindset, capable of diagnosing complex technical issues under pressure.
• Leadership & Influence: Proven ability to inspire teams, drive change, and build consensus across diverse groups.
• Data‑Driven Decision Making: Comfortable working with metrics, dashboards, and data analytics to inform strategy.
• Adaptability: Thrives in a fast‑paced, evolving environment and can pivot quickly when priorities shift.
• Collaboration: Excellent interpersonal skills, fostering strong relationships with internal and external stakeholders.

Career Growth & Learning Opportunities

• Clear pathway to senior leadership roles such as Director of Operations, VP of Customer Success, or Chief Operating Officer.
• Access to continuous learning programs, including technical certifications, leadership workshops, and industry conferences.
• Opportunity to shape the future of distributed cloud technology and influence product roadmaps.
• Mentorship from seasoned executives and a culture that rewards innovation and initiative.
• Cross‑functional rotation programs that broaden exposure to product, engineering, and sales domains.
• Annual innovation challenge that encourages employees to propose and prototype breakthrough ideas.

Work Environment & Culture at brighthush

• Inclusive, collaborative culture that values diverse perspectives and encourages open dialogue.
• Hybrid work model with flexible hours, allowing you to balance on‑site responsibilities with remote work.
• State‑of‑the‑art data center facilities and cutting‑edge cloud platforms that provide a dynamic, hands‑on environment.
• Employee wellness programs, including mental health resources, fitness subsidies, and flexible benefits.
• Regular hackathons, innovation sprints, and cross‑team knowledge‑sharing sessions that keep the momentum high.
• Annual company retreat that fosters team bonding and strategic alignment.
• Recognition programs that celebrate both individual and team achievements.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates and experience.
• Performance‑based bonuses tied to customer success metrics and operational excellence.
• Equity or stock‑option plans that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your family.
• Retirement savings plan with company match to secure your future.
• Generous paid time off, parental leave, and sabbatical options to support work‑life balance.
• Professional development budget and tuition reimbursement for continuous learning.
• Travel allowances and expense coverage for on‑site visits and industry events.
• Employee referral bonuses and wellness incentives.

Travel & Flexibility

As a Senior Distributed Cloud Operations & Customer Success Executive, you will travel to key data center locations approximately 20% of the year. Travel will be coordinated to align with customer needs, operational reviews, and strategic initiatives. All travel arrangements will be supported by brighthush’s travel policy, ensuring a smooth and productive experience.

How to Apply

Ready to lead the next wave of distributed cloud innovation and deliver unparalleled customer success? Submit your application through our careers portal or click the link below to explore the full role details and apply directly.

Apply to this role at brighthush

Join brighthush Today

At brighthush, we believe that technology should empower people, not constrain them. If you are a visionary leader who thrives on solving complex problems, building high‑performing teams, and delivering measurable value to customers, we want to hear from you. Bring your expertise, curiosity, and passion for excellence, and help us shape the future of distributed cloud infrastructure.

We look forward to welcoming you to the brighthush family, where your impact will be felt across the globe and your career will reach new heights.