Senior Bilingual French‑English Remote Chat Support Specialist – Virtual Customer Service & Technical Assistance at brighthush

About brighthush

brighthush is a pioneering virtual contact center that empowers global brands to deliver world‑class customer experiences from anywhere in the world. By harnessing cutting‑edge AI, omnichannel routing, and a culture of continuous improvement, we connect brands with their customers through seamless, multilingual support. Our mission is to create a workplace where every team member feels valued, challenged, and inspired to grow—no matter where they are located.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, remote‑first organization that values flexibility, innovation, and a customer‑centric mindset. We offer:

• Competitive hourly pay of $17.00 per hour on a 25‑hour contract, with opportunities for overtime and performance bonuses.
• Fully remote work—no commute, no office walls, and the freedom to design your own workspace.
• Robust learning platform with courses on customer service, technical troubleshooting, language proficiency, and leadership.
• Regular virtual events, recognition programs, and a culture that celebrates diversity and inclusion.
• Health and wellness resources, including mental health support, flexible scheduling, and a digital wellness platform.
• Clear career pathways into senior support roles, team leadership, or specialized technical tracks.

Key Responsibilities

As a Bilingual French‑English Remote Chat Support Specialist, you will be the frontline advocate for our clients’ customers. Your day‑to‑day tasks will include:

• Multilingual Chat Support: Respond to live chat inquiries in both French and English, ensuring timely, accurate, and courteous communication.
• Technical Troubleshooting: Diagnose and resolve common technical issues related to software, hardware, and network connectivity.
• Customer Retention & Upsell: Identify opportunities to upsell or cross‑sell products and services while maintaining a high level of customer satisfaction.
• Data Entry & Documentation: Log all interactions in our CRM system, ensuring data integrity and compliance with privacy standards.
• Process Improvement: Provide feedback on recurring issues and suggest enhancements to support workflows and knowledge bases.
• Team Collaboration: Participate in daily huddles, share best practices, and support peers in a collaborative, remote environment.
• Quality Assurance: Review chat transcripts to ensure compliance with brand guidelines and quality metrics.
• Continuous Learning: Engage in ongoing training modules to stay current with product updates and industry trends.

Essential Qualifications

• Fluency in both French and English—written and spoken.
• High school diploma or equivalent; additional certifications in customer service or technical support are a plus.
• Minimum of 1 year of call center or chat support experience.
• Strong typing speed (minimum 45 WPM) and familiarity with chat platforms.
• Excellent problem‑solving skills and the ability to remain calm under pressure.
• Reliable high‑speed internet connection and a quiet workspace.
• Proactive attitude, self‑motivation, and a passion for delivering outstanding customer experiences.

Preferred Qualifications

• Experience with CRM systems such as Zendesk, Freshdesk, or Salesforce.
• Knowledge of basic IT troubleshooting (Windows, macOS, mobile OS).
• Previous experience in a bilingual support role for a global brand.
• Understanding of data privacy regulations (GDPR, CCPA).
• Additional language skills (Spanish, Portuguese, German) are a bonus.

Core Skills & Competencies

• Communication: Clear, concise, and empathetic communication in both languages.
• Technical Aptitude: Ability to quickly learn new software and troubleshoot issues.
• Time Management: Efficiently handle multiple chats while meeting response time targets.
• Adaptability: Thrive in a fast‑changing environment and adjust to new processes.
• Team Player: Collaborate with cross‑functional teams and share insights.
• Customer‑Centric Mindset: Prioritize customer satisfaction and retention.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As you grow in your role, you’ll have access to:

• Structured mentorship programs with senior support specialists.
• Internal certification tracks for advanced technical support, product management, and leadership.
• Annual learning stipend to enroll in external courses or conferences.
• Clear career ladder: from Support Specialist to Senior Specialist, Team Lead, or Technical Specialist.
• Regular performance reviews with actionable feedback and goal setting.
• Opportunities to contribute to product development and support strategy.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and continuous learning. Even though we’re a remote team, we make sure everyone feels connected through:

• Weekly virtual coffee chats and monthly town‑hall meetings.
• Open communication channels via Slack, Teams, and Zoom.
• Inclusive policies that celebrate diverse backgrounds and perspectives.
• Recognition programs that highlight outstanding contributions.
• Flexibility to balance personal commitments with professional growth.
• Access to a global community of peers and experts.

Compensation & Benefits

We offer a competitive hourly rate of $17.00 per hour on a 25‑hour contract, with potential for overtime and performance bonuses. In addition to pay, you’ll enjoy:

• Health, dental, and vision coverage options (available after 90 days).
• Paid time off (PTO) and paid holidays.
• Flexible scheduling to accommodate different time zones.
• Employee assistance program (EAP) for mental health support.
• Access to a digital wellness platform with meditation, fitness, and mindfulness resources.
• Performance‑based incentives and recognition awards.

How to Apply

Ready to bring your bilingual expertise to a forward‑thinking, remote team? Click the link below to submit your application and join brighthush in redefining customer support excellence.

Apply to this position now

We’re Excited to Meet You!

At brighthush, your voice matters. Whether you’re troubleshooting a technical glitch or guiding a customer toward the perfect solution, you’ll play a pivotal role in shaping our clients’ success stories. If you’re passionate about delivering top‑tier support, thrive in a bilingual environment, and want to grow with a company that values innovation and people, we want to hear from you. Apply today and start your journey with brighthush!