Senior Bilingual Spanish‑English Healthcare Customer Service Representative – Remote Global Client Support Specialist & Customer Experience Leader – Championing Exceptional Care, Compliance, and Patient Satisfaction at brighthush

Welcome to brighthush – Where Bilingual Talent Fuels Global Healthcare Excellence

At brighthush, we are on a relentless mission to reshape the way patients and providers connect across borders. By marrying cutting‑edge digital platforms with genuine human empathy, we empower healthcare organizations to deliver seamless, culturally‑aware support that saves lives and builds lasting trust. Our network spans more than 300 languages, and our community of over 500,000 professionals works together to ensure that every conversation—whether it happens over the phone, via chat, or through social media—leads to a healthier outcome.

As a Senior Bilingual Spanish‑English Healthcare Customer Service Representative, you will be the voice of brighthush for some of the most respected healthcare brands worldwide. You’ll handle complex, high‑stakes inquiries, guide patients through insurance and billing processes, and champion a culture of compassion that resonates in every interaction. If you thrive in a fast‑paced, remote environment and are passionate about making a tangible difference in people’s lives, this role is your next career milestone.

Why Choose brighthush for Your Career?

• Global Reach, Local Impact: Serve clients across North America, Europe, and Latin America while enjoying the flexibility of a fully remote position.
• Clear Career Pathways: From frontline support to team lead, operations manager, or specialist roles—our structured ladder and mentorship programs accelerate your growth.
• Inclusive Culture: We celebrate linguistic diversity, cultural backgrounds, and unique perspectives, ensuring every voice is heard and valued.
• Comprehensive Benefits Package: Competitive health, vision, dental, and mental‑health resources, plus family‑friendly perks that support your whole life.
• Work‑Life Harmony: Flexible scheduling, generous paid time off, and a results‑oriented environment that respects your personal time.

Position Overview – Making a Difference From Anywhere

In this senior, remote role you will be the primary point of contact for our healthcare partners, handling inbound and outbound communications in both Spanish and English. You will leverage a suite of web‑based tools to resolve inquiries, process payments, and guide patients through complex insurance and medical billing scenarios—all while maintaining strict compliance with HIPAA, GDPR, and other regulatory frameworks.

Key Responsibilities – Your Day‑to‑Day Impact

• Respond to patient and provider inquiries across phone, email, live chat, and social media channels, delivering accurate information in both Spanish and English.
• De‑escalate challenging situations with calm professionalism, turning potentially negative experiences into positive outcomes.
• Escalate cases to specialized teams (clinical, billing, technical) when necessary, ensuring seamless hand‑offs and timely follow‑up.
• Process payments, verify insurance eligibility, and adjust account details while adhering to all security and compliance standards.
• Document every interaction in the CRM system, capturing detailed notes for audit trails, reporting, and continuous improvement initiatives.
• Identify recurring pain points, share insights with process‑improvement teams, and propose actionable enhancements.
• Achieve or exceed performance metrics, including average handle time, first‑call resolution, customer satisfaction (CSAT), and sales conversion targets.
• Collaborate with cross‑functional partners—operations, technical support, quality assurance, and billing—to resolve complex issues quickly.
• Stay current on product updates, policy changes, and industry best practices through ongoing training and self‑directed learning.
• Participate in regular team huddles, coaching sessions, and knowledge‑sharing forums to foster a culture of continuous improvement.

Essential Qualifications – What You Must Bring

• Fluent bilingual proficiency in Spanish and English (both written and spoken), with the ability to switch seamlessly between languages.
• Minimum of 6 months of customer service experience in a call‑center or healthcare environment, demonstrating strong communication skills.
• At least 6 months of proven sales experience, with a track record of meeting or surpassing targets.
• High school diploma or GED; additional certifications in customer service, healthcare administration, or related fields are a plus.
• Typing speed of 25+ words per minute with high accuracy.
• Comfortable navigating Windows‑based desktop environments and web applications.
• Exceptional active‑listening abilities, clear articulation, and empathy‑driven communication style.
• Self‑motivation and strong time‑management skills to thrive in a remote work setting.
• Legal authorization to work in the United States and residency in an eligible state.

Preferred Qualifications – What Sets You Apart

• Hands‑on experience with leading CRM platforms such as Salesforce, Zendesk, or ServiceNow.
• Familiarity with healthcare terminology, insurance verification processes, and medical billing cycles.
• Background in high‑volume, fast‑moving contact‑center environments.
• Demonstrated ability to handle confidential patient information with discretion and compliance awareness.
• Additional language skills (e.g., Portuguese, French) are considered an asset.

Core Skills & Competencies – The Blueprint for Success

• Process Excellence: Strict adherence to SOPs, with a mindset geared toward continuous improvement.
• Collaboration: Ability to work effectively with teammates, supervisors, and cross‑functional partners.
• Communication: Superior verbal and written skills, active listening, and the capacity to convey complex information simply.
• Organizational Acumen: Strong planning, prioritization, and multitasking abilities.
• Emotional Intelligence: High self‑awareness, empathy, and resilience under pressure.
• Adaptability: Openness to feedback, willingness to learn new tools, and flexibility to work varied shifts.
• Critical Thinking: Rapid analysis of issues and decisive, informed action.
• Solution Orientation: Proactive problem‑solving with a focus on delivering a positive customer experience.

Work‑From‑Home Requirements – Setting You Up for Success

• Reliable high‑speed internet (minimum 15 Mbps download / 10 Mbps upload) with latency under 50 ms.
• Dedicated, quiet workspace equipped with a hard‑wired Ethernet connection.
• No reliance on satellite, mobile hotspots, P2P, or VPN connections that could compromise call quality.
• Proof of internet speed may be requested during the hiring process.
• Standard office equipment (headset, webcam, dual monitors) is recommended for optimal productivity.

Compensation & Benefits – Investing in You

While exact salary figures are not disclosed publicly, brighthush offers a competitive compensation structure that reflects your experience, performance, and the critical nature of the role. In addition to a base salary, you will receive:

• Health, vision, and dental insurance for you and eligible dependents.
• Comprehensive mental‑health resources, including Employee Assistance Programs, counseling, and wellness workshops.
• Retirement savings plans with company matching contributions (401(k) or equivalent).
• Life insurance, supplemental medical coverage, and critical‑illness insurance.
• Pet insurance, flexible spending accounts (FSA), and exclusive employee discounts.
• Generous paid time off, paid holidays, and flexible scheduling to support work‑life balance.
• Performance‑based bonuses and incentive programs tied to key metrics such as CSAT and sales conversion.
• Professional development stipend for certifications, courses, or conferences.

Career Growth & Learning Opportunities – Your Path Forward

brighthush believes that your growth is a direct driver of our success. As a senior representative, you will have access to a robust learning ecosystem designed to accelerate your career:

• Structured Onboarding: A comprehensive 4‑week program that blends product training, compliance education, and soft‑skill development.
• Continuous Learning: Monthly webinars, e‑learning modules, and certification pathways in customer experience, healthcare compliance, and sales excellence.
• Mentorship Programs: Pairing with senior leaders and subject‑matter experts to guide your professional journey.
• Internal Mobility: Clear pathways to transition into Team Lead, Operations Manager, Quality Assurance Analyst, or Technical Support Specialist roles.
• Leadership Development: Access to workshops on coaching, people management, and strategic thinking.
• Global Networking: Participation in virtual town halls, cross‑regional projects, and annual employee summits.

Our Culture – The Heartbeat of brighthush

At brighthush, culture is not a buzzword—it’s a lived experience. We foster an environment where:

• Every team member feels empowered to share ideas, challenge the status quo, and drive innovation.
• Celebrations of milestones—both personal and professional—are woven into our daily rhythm.
• Transparency and open communication are the norm, with regular updates from senior leadership.
• Diversity, equity, and inclusion are embedded in hiring, promotion, and everyday interactions.
• Remote collaboration tools (Slack, Microsoft Teams, Asana) keep us connected across time zones.
• Employee wellness is prioritized through virtual fitness classes, mindfulness sessions, and ergonomic assessments.

Equal Opportunity Employer – Our Commitment

brighthush is proud to be an equal‑opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We actively encourage applications from active‑duty service members, veterans, and military families.

Application Process – Join Us Today

If you are ready to elevate the healthcare customer experience and grow with a global leader, we invite you to apply now. Our hiring team reviews applications on a rolling basis, and we aim to move qualified candidates through the process quickly.

Apply to This Job

Eligibility – Where You Can Work From

This remote position is open to residents of the following U.S. states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Accommodations – We’re Here to Help

If you require a reasonable accommodation during the application or interview process, please contact our Accessibility Team at 877‑877‑3944. This line is dedicated solely to accommodation requests.

Take the Next Step – Become a Voice of Care at brighthush

We are excited to welcome passionate, bilingual professionals who are eager to make a lasting impact on patients’ lives. If you thrive in a dynamic, remote environment and are ready to grow with a forward‑thinking global organization, click the button below and start your journey with brighthush today.