Senior Billing Customer Service Specialist – Health Care Claims & Billing Support Expert – Remote, Full‑Time – Join brighthush’s Compassionate Care Team
Welcome to brighthush – Where Compassion Meets Precision in Health Care Billing
At brighthush, we’re redefining the way patients, providers, and payers navigate the intricate world of health care billing. Our mission is simple yet powerful: to bring clarity, empathy, and accuracy to every billing interaction. With a nationwide presence that spans hospitals, physician practices, and insurance carriers, we empower a diverse, highly skilled remote workforce to deliver world‑class service from anywhere in the United States.
We’re not just a company; we’re a movement. By blending cutting‑edge technology, rigorous training, and a culture rooted in empathy, we have become the go‑to partner for organizations looking to streamline billing processes while elevating the patient experience. If you’re passionate about making a tangible difference in people’s lives, you’ll find a home here.
Why brighthush is the Ideal Place to Grow Your Career
When you join brighthush, you’re stepping into a role that matters. Here’s what sets us apart:
- Impactful Work: Every call you handle, every claim you process, directly influences the financial health of providers and the peace of mind of patients.
- Remote Flexibility: Work from the comfort of your home office while staying connected to a vibrant, collaborative team.
- Continuous Learning: Access to industry‑leading training modules, certifications, and mentorship programs.
- Diverse Team: Collaborate with professionals from varied backgrounds, fostering innovation and inclusion.
- Competitive Compensation: Earn a base salary that reflects your experience, with performance bonuses and comprehensive benefits.
Key Responsibilities
As a Billing Customer Service Specialist, you will be the frontline advocate for our clients, ensuring that every billing query is resolved with precision and care. Your day‑to‑day tasks will include:
- Responding to inbound and outbound calls from patients, providers, and insurance representatives regarding billing inquiries.
- Reviewing and verifying claim details, including procedure codes, dates of service, and payer policies.
- Resolving discrepancies, adjusting billing amounts, and ensuring accurate payment posting.
- Collaborating with the claims processing team to expedite approvals and denials.
- Maintaining meticulous records in our CRM and billing software, ensuring data integrity.
- Providing educational resources to patients about billing statements, payment plans, and insurance coverage.
- Escalating complex issues to senior supervisors and participating in root‑cause analysis sessions.
- Adhering to HIPAA regulations and maintaining strict confidentiality of patient information.
- Contributing to process improvement initiatives by sharing frontline insights.
- Monitoring key performance indicators such as call resolution time, first‑contact resolution, and customer satisfaction scores.
- Participating in regular quality assurance reviews to uphold the highest standards of billing accuracy.
Essential Qualifications
We’re looking for professionals who bring both expertise and a passion for service. The ideal candidate will:
- Have a minimum of 3–5 years of experience in health care billing, claims processing, or a related customer service role.
- Possess a solid understanding of CPT, ICD‑10, and HCPCS coding systems.
- Be proficient with billing software such as brighthush.
- Demonstrate strong analytical skills and the ability to troubleshoot complex billing scenarios.
- Show excellent verbal and written communication skills, with a friendly, patient‑centered tone.
- Be comfortable working independently in a remote environment, managing time effectively.
- Hold a high school diploma or equivalent; a bachelor’s degree in health information management, business, or a related field is a plus.
- Have a reliable internet connection, a quiet workspace, and a dedicated headset.
- Be familiar with electronic health record (EHR) systems and data analytics tools.
Preferred Qualifications
While not mandatory, the following credentials will give you a competitive edge:
- Certified Professional Biller (CPB) or Certified Professional Coder (CPC) certification.
- Experience with Medicare, Medicaid, and private payer billing cycles.
- Knowledge of electronic health record (EHR) systems and data analytics tools.
- Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
- Fluency in additional languages (Spanish, French, Mandarin, etc.) to serve a diverse patient population.
Core Skills & Competencies
Success at brighthush requires a blend of technical acumen and soft skills. We value:
- Attention to Detail: Accuracy is paramount in billing; small errors can lead to significant financial impact.
- Problem‑Solving: Ability to dissect complex issues and devise effective solutions.
- Empathy & Patience: Understanding the emotional context of billing disputes and guiding patients calmly.
- Adaptability: Thriving in a fast‑paced environment with evolving regulations.
- Team Collaboration: Working seamlessly with cross‑functional teams, even across time zones.
- Technology Proficiency: Comfort with multiple software platforms and quick learning of new tools.
- Communication: Clear, concise, and professional communication in both written and verbal formats.
- Time Management: Prioritizing tasks effectively to meet daily targets and deadlines.
- Compliance Awareness: Understanding and adhering to HIPAA, HITECH, and payer-specific compliance requirements.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and fostering career progression. As a Billing Customer Service Specialist, you will have access to:
- Structured career ladders that lead to roles such as Billing Team Lead, Claims Analyst, or Billing Operations Manager.
- Annual tuition reimbursement for relevant certifications or degree programs.
- Monthly knowledge‑sharing webinars featuring industry experts.
- Annual performance reviews that align your goals with organizational objectives.
- Opportunities to participate in cross‑departmental projects, expanding your skill set beyond billing.
- Leadership development programs for high‑potential employees.
- Access to an internal learning portal with courses on coding, compliance, and advanced billing techniques.
Work Environment & Company Culture
Our culture is built on the pillars of compassion, innovation, and respect. You’ll experience:
- A fully remote, flexible schedule that supports work‑life balance.
- Weekly virtual team huddles to celebrate wins and share best practices.
- A mentorship program pairing new hires with seasoned professionals.
- Inclusive policies that celebrate diversity and promote belonging.
- Regular wellness initiatives, including virtual fitness classes and mental health resources.
- Annual company‑wide retreats (virtual or in‑person) to foster community and collaboration.
- Recognition programs that reward outstanding performance and innovation.
- Access to a digital benefits portal for wellness, education, and financial planning.
Technology & Tools
To excel in this role, you’ll work with a suite of modern tools designed to streamline billing and enhance customer experience:
- Billing software such as brighthush, enabling real‑time claim status updates and automated payment posting.
- Customer Relationship Management (CRM) platforms to track interactions and maintain detailed records.
- Secure video conferencing and screen‑sharing tools for remote collaboration.
- Data analytics dashboards that provide insights into performance metrics and process efficiency.
- Compliance‑ready communication channels that ensure HIPAA‑compliant data handling.
Compensation, Perks, and Benefits
While specific figures may vary based on experience, our compensation package typically includes:
- Competitive base salary aligned with industry standards.
- Performance‑based bonuses tied to call quality, resolution rates, and customer satisfaction.
- Health, dental, and vision insurance plans with employer contributions.
- 401(k) retirement plan with company match.
- Paid time off (PTO), sick leave, and holidays.
- Flexible work hours and the ability to work from any U.S. location.
- Home office stipend to support a productive remote workspace.
- Access to a digital benefits portal for wellness, education, and financial planning.
- Employee assistance program (EAP) for mental health support.
How to Apply
Ready to make a difference from the comfort of your home office? Submit your resume and a brief cover letter highlighting your billing experience and why you’re excited about joining brighthush. We’re eager to hear how you can contribute to our mission of delivering compassionate, precise billing solutions.