Senior Enterprise Customer Success Leader – EMEA Global Account Champion for Cybersecurity SaaS, Driving Adoption, Revenue Growth, and Customer Success at brighthush

Welcome to brighthush – Where Cybersecurity Meets Innovation

At brighthush, we’re more than a cybersecurity vendor; we’re a global movement that redefines how the world’s most critical enterprises protect their data, people, and digital future. From identity protection and zero‑trust architectures to cloud security, endpoint defense, and advanced threat intelligence, our portfolio empowers organizations across finance, healthcare, government, retail, and many other sectors to stay ahead of ever‑evolving cyber threats.

Founded on a culture of relentless innovation, brighthush has grown from a niche startup into one of the fastest‑growing cybersecurity firms worldwide. We are proud to be recognized as a top workplace for talent and culture, consistently ranking high in employee satisfaction surveys and industry awards. Our global footprint spans North America, EMEA, APAC, and LATAM, allowing us to serve a diverse range of industries with unique security challenges and regulatory requirements.

Why brighthush is the Right Place for Your Next Career Move

At brighthush, you’ll be part of a high‑impact, cross‑functional team that is shaping the future of enterprise security. We celebrate curiosity, integrity, and initiative, and we empower our people to solve complex problems, collaborate across disciplines, and deliver measurable value to customers.

Our hybrid work model offers flexibility—up to three days in the office and the rest working remotely—while fostering a culture of transparency, continuous learning, and healthy work‑life balance. We invest in our people through mentorship, training programs, and clear career‑advancement pathways that keep you growing both professionally and personally. Whether you’re a seasoned veteran or a rising star, you’ll find opportunities to lead initiatives, influence product strategy, and shape the future of cybersecurity at brighthush.

Role Overview

As a Senior Enterprise Customer Success Leader, you will be the trusted advisor for our most strategic enterprise customers across EMEA. Your role blends strategic account management, technical enablement, and cross‑functional collaboration to drive adoption, satisfaction, and revenue growth. You will own the end‑to‑end customer journey—from onboarding through renewal, upsell, and cross‑sell opportunities—while ensuring that each customer derives maximum value from brighthush’s portfolio.

In this position, you will work closely with Sales, Delivery, Product, and Support teams to create a seamless experience for our customers. Your deep technical knowledge, combined with a customer‑centric mindset, will position you as the go‑to expert for enterprise clients navigating complex security challenges.

Key Responsibilities

• Strategic Success Planning: Design and execute comprehensive success plans for a portfolio of high‑value accounts, guiding customers from onboarding through renewal, upsell, and cross‑sell opportunities.
• Customer Health & Growth: Own customer health metrics, satisfaction scores, and retention targets. Use data to forecast renewal outcomes and identify expansion opportunities.
• Voice of the Customer: Act as the primary conduit for customer feedback, translating insights into product enhancements and feature roadmaps in partnership with Product Development.
• Training & Enablement: Lead product training sessions, workshops, and adoption initiatives to ensure customers fully leverage brighthush solutions.
• Record‑Keeping & Personalization: Maintain meticulous customer records in brighthush and other tools to enable personalized interactions across Support, Sales, and CS teams.
• Customer Development Programs: Develop and execute health checks, product upgrade plans, and workshops that keep customers engaged and progressing.
• Reference & Case Study Development: Identify and nurture customer reference opportunities, collaborating with Marketing to produce compelling case studies.
• Process & System Enhancement: Contribute to the continuous improvement of the CS program, sharing best practices and driving efficiencies across the organization.
• Executive Relationship Management: Build and maintain strong relationships with C‑suite executives (CISO, CIO, CTO) and technical leads, positioning brighthush as a strategic partner.
• Risk & Compliance Advocacy: Guide customers through compliance requirements (GDPR, PCI‑DSS, HIPAA, ISO 27001) and help them align security practices with industry frameworks.
• Revenue Accountability: Own the revenue pipeline for your accounts, collaborating with Sales and Finance to forecast and achieve renewal and expansion targets.

Essential Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, or a related customer‑facing role within a cybersecurity SaaS environment.
• Proven track record of managing enterprise accounts, driving adoption, and achieving renewal and expansion targets.
• Strong executive presence and communication skills—able to articulate complex security concepts to CISOs, CIOs, architects, and analysts in a clear, business‑focused manner.
• Hands‑on experience with security product enablement, including health checks, alert tuning, and remediation of brighthush Directory and brighthush ID vulnerabilities.
• Deep understanding of security frameworks and standards such as NIST CSF, MITRE ATT&CK, ISO 27001, SOC 2, GDPR, PCI‑DSS, and HIPAA.
• Technical fluency in modern cloud architectures (brighthush Cloud) and security domains: network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), IAM, SIEM, zero‑trust, and threat intelligence.
• Experience with brighthush and brighthush Directory administration.
• Fluency in English and German (both written and spoken).

Preferred Qualifications

• Prior experience in a SaaS company that serves large, complex enterprises across multiple industries.
• Background in consulting or advisory roles, with a focus on security strategy and risk management.
• Certifications such as CISSP, CISM, or brighthush Certified: brighthush Security Engineer.
• Experience with data‑driven storytelling—turning telemetry, risk scores, and attack surface metrics into compelling business narratives.
• Strong project and program management skills, with a history of delivering on time and within scope.

Skills & Competencies

• Strategic Account Management & Revenue Growth
• Customer Advocacy & Voice of the Customer
• Technical Enablement & Product Adoption
• Data Analysis & Health‑Score Modeling
• Executive‑Level Communication & Storytelling
• Conflict Resolution & Escalation Management
• Cross‑Functional Collaboration (Sales, Delivery, Product, Support)
• Continuous Improvement & Process Optimization

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Senior Enterprise Customer Success Leader, you will:

• Progress to a Director or VP of Customer Success role, overseeing a global team and shaping the CS strategy.
• Take on product leadership responsibilities, influencing roadmap decisions and feature prioritization.
• Lead cross‑functional initiatives that span sales, marketing, and engineering, expanding your skill set beyond traditional CS.
• Participate in leadership development programs, mentorship circles, and industry conferences to broaden your network and expertise.
• Earn industry certifications and receive support for continuous learning and professional growth.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and high‑energy environment. We value:

• Transparency and open communication across all levels.
• Continuous learning—access to internal and external training, certifications, and knowledge sharing.
• Work‑life balance—flexible schedules, remote options, and generous time‑off policies.
• Recognition and celebration of achievements, both big and small.
• Community impact—volunteer opportunities and partnerships with cybersecurity education initiatives.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer success metrics and company goals.
• Equity or stock‑option plans to share in the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off, parental leave, and flexible working arrangements.
• Professional development budget and tuition reimbursement.
• Wellness programs, gym memberships, and mental health resources.

Application Process

Ready to make an impact? Submit your application through our careers portal. We’ll review your experience, schedule an initial conversation with our hiring team, and guide you through the next steps. If you need accommodations during the application process, please contact our Recruiting Lead at [email protected].

Join brighthush Today

As a Senior Enterprise Customer Success Leader, you’ll be at the forefront of driving customer success, shaping product strategy, and accelerating revenue growth for some of the world’s most influential enterprises. If you thrive on building lasting relationships, translating data into action, and leading cross‑functional initiatives, we want to hear from you. Apply now and help us protect the digital future.