Senior Enterprise Customer Success Leader – Global Account Strategist & Growth Champion Driving AI‑Powered Supply‑Chain Innovation, Revenue Expansion, and Customer‑Centric Transformation at brighthush

Welcome to brighthush – Where AI‑Driven Supply‑Chain Excellence Meets Customer Success Leadership

At brighthush, we’re redefining what it means to be a technology partner in the supply‑chain space. Our AI‑powered platform delivers real‑time visibility, predictive analytics, and automated decision support that empower enterprises to navigate the complexities of global logistics with speed, clarity, and confidence. With a vibrant community of more than 2,000 professionals spanning six continents, we’re not just a vendor – we’re a catalyst for the next generation of supply‑chain mastery. If you thrive on turning data into action, building lasting relationships, and driving measurable business outcomes, brighthush is the place where your expertise will shape the future of supply‑chain technology.

Why This Role is a Game‑Changer

As a Senior Enterprise Customer Success Leader, you will be the bridge between brighthush’s cutting‑edge solutions and the strategic objectives of our largest, most complex enterprise customers. Your influence will directly shape adoption trajectories, renewal cadences, and expansion opportunities. In an era where supply‑chain disruptions can cost billions, your leadership will help clients unlock resilience, agility, and profitability—making a tangible difference in the global economy.

Your Impact in Action

In this role, you will:

• Translate complex data into actionable insights that drive measurable value for customers.
• Build trust with C‑suite leaders, becoming their go‑to advisor for supply‑chain excellence.
• Champion continuous improvement initiatives that elevate customer satisfaction scores and reduce churn.
• Serve as the voice of the customer in product strategy, ensuring future releases meet evolving market needs.
• Mentor and inspire a high‑performance customer success team, fostering a culture of ownership and collaboration.

Key Responsibilities

Executive Partnership & Governance

Build and nurture long‑term relationships with C‑suite and senior stakeholders across assigned accounts. Design and maintain a robust governance framework that includes executive business reviews, stakeholder mapping, success‑plan cadences, and risk‑issue forums. Your proactive engagement will keep customers aligned with their strategic goals and brighthush’s roadmap.

Strategic Success Planning

Craft customized success plans that align with each customer’s business drivers, define clear KPIs, and chart a path to rapid time‑to‑value and renewal readiness. Use data‑driven insights to set realistic milestones, celebrate wins, and adjust tactics in real time.

Cross‑Functional Leadership

Lead cross‑functional teams (Sales, Product, Engineering, Support, Finance) to execute adoption, expansion, and transformation initiatives. Facilitate workshops, product demos, and ROI analyses that resonate with executive audiences, ensuring alignment across the entire value chain.

Growth & Expansion Advocacy

Analyze account health, usage patterns, and upsell signals. Identify, qualify, and hand off expansion opportunities (SQLs) to the sales organization, driving revenue growth and increasing customer lifetime value.

Commercial Oversight

Monitor license usage, user counts, and scenario deployments. Provide insights that inform pricing, renewal negotiations, and expansion strategies, ensuring customers receive maximum value while protecting brighthush’s profitability.

Escalation Management

Coordinate with internal teams to resolve escalations swiftly, preserving trust and satisfaction while turning challenges into opportunities for deeper engagement.

Product Roadmap Alignment

Serve as the voice of the customer in product discussions, ensuring future releases address evolving market needs and deliver sustained value.

Essential Qualifications

• Bachelor’s degree in Business, Engineering, Supply Chain Management, or a related field. MBA or advanced degree is a plus.
• Minimum of 7 years of experience managing enterprise accounts for global, high‑profile clients.
• Proven track record in leading governance models and developing success plans that drive adoption and renewal.
• Deep understanding of supply‑chain processes, systems, and best practices.
• Exceptional written and verbal communication skills, with the ability to deliver compelling presentations to executive audiences.
• Hands‑on experience with SaaS platforms, including brighthush’s own CRM and customer health monitoring tools.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Project Management Professional (PMP) certification is an asset.
• Willingness to travel up to 20% to client sites, subsidiaries, and industry events.

Preferred Skills & Competencies

• Strategic thinking and business acumen that enables you to see the big picture while managing day‑to‑day details.
• Influence and negotiation skills that help you secure executive buy‑in and drive consensus across stakeholder groups.
• Adaptability in a fast‑moving environment, with a bias for action and a passion for continuous improvement.
• Customer‑centric mindset that prioritizes delivering measurable outcomes and building long‑term value.
• Experience in scaling customer success operations or leading a high‑performance team.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be dynamic and rewarding. As a Senior Enterprise Customer Success Leader, you will:

• Progress into leadership roles such as Director of Customer Success or Head of Enterprise Success, overseeing larger portfolios and shaping global strategy.
• Participate in executive‑level mentorship programs that pair you with senior leaders across the organization.
• Access a robust learning ecosystem, including certifications in supply‑chain analytics, AI, and advanced SaaS management.
• Engage in cross‑functional projects that expose you to product development, sales strategy, and data science, broadening your skill set and market value.
• Benefit from a culture that rewards innovation—hackathons, idea‑sharing sessions, and recognition programs that celebrate breakthrough ideas.

Work Environment & Culture at brighthush

brighthush thrives on a culture of collaboration, transparency, and continuous learning. Our remote‑first model empowers you to work from anywhere in the UK, France, Germany, Ireland, or Sweden, while still feeling connected to a global team through:

• Weekly virtual town halls and cross‑regional knowledge‑sharing sessions.
• Regularly scheduled virtual fitness classes and wellness programs that support both physical and mental health.
• A commitment to diversity, equity, and inclusion, with dedicated committees that shape hiring practices, training, and community outreach.
• Flexible vacation policies and company‑wide “brighthush Days” that allow you to recharge and pursue personal passions.
• Mentorship and peer‑learning initiatives that foster professional growth and knowledge exchange.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive total‑reward package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to account growth, renewal metrics, and customer satisfaction scores.
• Equity or stock‑option plans that align your success with the company’s long‑term value.
• Comprehensive health, dental, and vision insurance plans.
• Flexible work arrangements, including remote work and flexible hours.
• Generous paid time off, including vacation, sick leave, and company‑wide holidays.
• Professional development budget for certifications, conferences, and training courses.
• Wellness stipend for gym memberships, mental health resources, and wellness apps.

How to Apply

If you are a seasoned customer success leader with a passion for driving enterprise adoption, transformation, and growth, we invite you to join brighthush. Submit your application through our careers portal and let’s explore how you can help shape the future of supply‑chain technology.

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require accommodations during the recruitment process, please contact us at [email protected].