Remote Customer Success Manager – Driving Strategic Adoption, Renewal Success, and Value Realization for brighthush’s Innovative SaaS Solutions

About brighthush

brighthush is a global leader in advanced 3D metrology and simulation software, empowering engineers, designers, and quality professionals to unlock the full potential of their products. With a heritage that dates back to 1994, brighthush has grown into a vibrant organization of over 1,000 passionate experts who thrive on solving complex measurement challenges across automotive, aerospace, consumer goods, and many other high‑tech industries. Our mission is simple: help customers turn data into insight, insight into action, and action into competitive advantage.

As a remote‑first company, brighthush offers a flexible, inclusive, and collaborative culture that transcends borders. We believe that the best ideas come from diverse perspectives, and we empower our teams to work from anywhere while staying connected through cutting‑edge collaboration tools, regular virtual town halls, and a strong emphasis on work‑life balance.

Why Join brighthush as a Customer Success Manager?

In this role, you will become the linchpin between our customers and the entire brighthush ecosystem. You’ll guide strategic accounts from onboarding to long‑term success, ensuring they extract maximum value from our industry‑leading software. Your work will directly influence customer satisfaction, renewal rates, and the overall growth trajectory of brighthush.

We’re looking for a proactive, data‑driven, and customer‑centric professional who thrives in a fast‑paced, multi‑stakeholder environment. If you love turning complex data into actionable insights, building trusted relationships, and driving measurable business outcomes, this is the opportunity for you.

Key Responsibilities

• Strategic Onboarding & Success Planning – Lead the onboarding journey for high‑value accounts, collaborating with sales, solution architecture, and deployment teams to craft tailored success plans that align with each customer’s business objectives.
• Adoption & Usage Analytics – Monitor product adoption, usage patterns, and health metrics using tools such as Power BI. Identify under‑utilized features and recommend best practices to maximize ROI.
• Regular Business Reviews – Conduct quarterly business reviews (QBRs) and ongoing check‑ins to assess progress, surface opportunities, and reinforce the value of brighthush solutions.
• Voice of the Customer – Capture and synthesize customer feedback, translating insights into actionable product enhancements and process improvements across the organization.
• Risk Management & Renewal Support – Proactively identify at‑risk accounts, coordinate cross‑functional remediation plans, and support renewal negotiations to secure long‑term contracts.
• Value Advocacy – Articulate the tangible ROI delivered by brighthush solutions, using data‑driven case studies and ROI calculators to reinforce the business case for continued investment.
• Cross‑Functional Collaboration – Partner with sales, product management, engineering, and support teams to align customer goals with product roadmaps and feature releases.

Essential Qualifications

• University degree in Business Administration, Engineering, Computer Science, or a related field.
• Minimum 3–5 years of experience in customer success, strategic account management, or a client‑facing role within a SaaS or software‑as‑a‑service environment.
• Proven track record of driving adoption, renewal, and upsell metrics for enterprise customers.
• Strong analytical skills with the ability to interpret usage data, health scores, and business outcomes.
• Excellent communication and presentation skills, capable of building trust with C‑level executives and technical stakeholders alike.
• Organizational rigor and the ability to juggle multiple priorities and stakeholders simultaneously.
• Proactive, solution‑oriented mindset with a knack for identifying risks and crafting mitigation strategies.
• Technical curiosity and the ability to explain complex software concepts to non‑technical audiences.
• Experience with data visualization tools such as Power BI, Tableau, or similar.
• Familiarity with SaaS metrics (e.g., NPS, CSAT, churn, LTV) and renewal processes.

Preferred Qualifications

• Experience in the 3D metrology, simulation, or industrial measurement space.
• Background in project management or solution deployment.
• Knowledge of engineering or manufacturing workflows.
• Fluency in multiple languages (English plus one additional language is a plus).

Core Competencies & Skills

• Customer‑Centricity – Deep empathy for customer challenges and a relentless focus on delivering value.
• Data‑Driven Decision Making – Ability to translate metrics into actionable insights.
• Strategic Thinking – Aligning customer goals with brighthush’s product roadmap and business objectives.
• Collaboration & Influence – Working effectively across sales, product, engineering, and support teams.
• Communication & Storytelling – Crafting compelling narratives that resonate with both technical and executive audiences.
• Project Management – Managing timelines, deliverables, and stakeholder expectations.
• Adaptability – Thriving in a dynamic, fast‑moving environment.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Customer Success Manager, you will:

• Progress to senior or lead roles within the Customer Success organization, overseeing larger portfolios or mentoring junior teammates.
• Transition into product management, solution architecture, or sales leadership, leveraging your deep customer insights.
• Participate in continuous learning programs, including certifications in SaaS metrics, data analytics, and customer success frameworks.
• Attend industry conferences, webinars, and workshops to stay ahead of emerging trends in metrology and simulation.
• Contribute to internal knowledge bases, best‑practice guides, and community forums, shaping the future of brighthush’s customer experience.

Work Environment & Culture at brighthush

Our remote‑first culture means you can work from anywhere in the United States while staying connected to a global team. We prioritize:

• Flexibility – Flexible hours that respect your personal commitments.
• Collaboration – Regular virtual stand‑ups, cross‑functional workshops, and a culture of open feedback.
• Diversity & Inclusion – A workforce that reflects a wide range of backgrounds, perspectives, and experiences.
• Innovation – A focus on continuous improvement, experimentation, and data‑driven decision making.
• Well‑being – Resources for mental health, physical fitness, and work‑life balance.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for remote Customer Success Managers in the U.S.
• Performance‑based bonus structure tied to customer satisfaction, renewal, and upsell metrics.
• 401(k) retirement plan with company match.
• Comprehensive health insurance (medical, dental, vision) for you and your dependents.
• Life and long‑term disability coverage.
• Paid time off (vacation, sick days, and personal days) plus paid holidays.
• Professional development stipend and access to online learning platforms.
• Employee assistance program (EAP) for personal and family support.
• Flexible work schedule and remote work stipend.

How to Apply

If you’re ready to make a tangible impact on customers’ success and help shape the future of brighthush, we’d love to hear from you. Submit your résumé and a brief cover letter outlining why you’re the ideal fit for this role. Join us in driving innovation, delivering value, and building lasting relationships with our global customer base.

Apply now and become a key player in brighthush’s journey to redefine the world of 3D metrology and simulation.