Senior Building Performance Standards Customer Success Manager – Championing Sustainable Building Excellence & Client Success at brighthush

About brighthush

At brighthush, we are redefining the future of built environments by marrying cutting‑edge technology with a deep commitment to sustainability. Our platform empowers organizations worldwide to monitor, analyze, and improve the energy performance of their buildings, helping them reduce carbon footprints, lower operating costs, and meet regulatory mandates. With a global footprint and a culture that thrives on curiosity, collaboration, and continuous improvement, brighthush is the partner of choice for businesses that want to lead the green revolution.

As a rapidly growing player in the sustainability tech space, we are looking for a passionate Customer Success Manager who will become the voice of our clients, ensuring they achieve measurable results from our Building Performance Standards solutions. If you are driven by data, love building relationships, and want to make a tangible impact on the planet, this role is for you.

Key Responsibilities

• Client Relationship Management – Serve as the primary point of contact for a portfolio of enterprise customers, building trust through proactive communication, strategic guidance, and timely issue resolution.
• Onboarding & Implementation – Lead end‑to‑end onboarding of new clients, collaborating with Sales, Product, and Engineering to ensure a smooth transition from prospect to active user.
• Performance Analysis & Reporting – Leverage the Energy Star Portfolio Manager and our proprietary analytics engine to generate actionable insights, track key performance indicators, and present findings to stakeholders.
• Compliance & Standards Oversight – Keep clients informed of evolving building codes, sustainability certifications, and regulatory requirements, helping them maintain compliance and secure incentives.
• Cross‑Functional Collaboration – Partner with Product, Engineering, Marketing, and Finance to relay customer feedback, prioritize feature enhancements, and shape the product roadmap.
• Renewal & Upsell Advocacy – Drive renewal conversations, identify upsell opportunities, and contribute to the overall revenue growth of the Customer Success team.
• Data Management & Quality Assurance – Ensure the integrity of client data within our ERP and CRM systems, performing regular audits and recommending process improvements.
• Thought Leadership & Community Building – Represent brighthush at industry events, webinars, and user groups, positioning the company as a trusted thought leader in building performance.

Essential Qualifications

• Bachelor’s degree in Business, Engineering, Architecture, Environmental Science, Real Estate, or a related field.
• Minimum of 2 years of experience in customer success, account management, or a client‑facing role within the sustainability, energy, or real‑estate technology sectors.
• Strong analytical mindset with the ability to interpret complex data sets and translate them into clear, actionable recommendations.
• Proficiency in using CRM platforms (e.g., Salesforce, HubSpot) and ERP systems, coupled with a knack for data entry, reporting, and process automation.
• Excellent written and verbal communication skills in English, with the ability to craft compelling presentations and reports for diverse audiences.
• Demonstrated adaptability and resilience in fast‑paced, evolving environments.
• Passion for sustainability and a genuine desire to help clients reduce their environmental impact.

Preferred Qualifications

• Experience with Energy Star Portfolio Manager, LEED, BREEAM, or similar building performance tools.
• Background in building operations, facilities management, or energy consulting.
• Knowledge of federal and state sustainability incentives, tax credits, and regulatory frameworks.
• Project management certification (PMP, PRINCE2) or equivalent experience.
• Fluency in additional languages (Spanish, French, Mandarin) is a plus.

Skills & Competencies

• Customer‑Centric Mindset – Empathy, active listening, and a proactive approach to solving client challenges.
• Data‑Driven Decision Making – Ability to analyze metrics, identify trends, and recommend improvements.
• Strategic Thinking – Align client goals with brighthush’s product capabilities to create long‑term value.
• Collaboration & Influence – Work seamlessly across departments, influencing product direction and operational processes.
• Time Management & Prioritization – Manage multiple accounts and projects simultaneously while meeting deadlines.
• Technical Aptitude – Comfortable learning new software, APIs, and data visualization tools.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Success Manager, you will:

• Progress to senior or lead roles within the Customer Success organization, overseeing larger portfolios and mentoring junior teammates.
• Transition into Product Management or Business Development, leveraging your deep client insights to shape future offerings.
• Participate in our Leadership Development Program, featuring workshops, mentorship, and cross‑functional projects.
• Attend industry conferences, sustainability summits, and technical training sessions at no cost.
• Contribute to whitepapers, case studies, and webinars that showcase the impact of our solutions.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and a shared mission to accelerate sustainability. You’ll enjoy:

• Fully flexible work hours and a generous paid time off policy.
• Regular virtual team‑building events, hackathons, and wellness challenges.
• A collaborative, flat‑hierarchy structure that encourages ideas from all levels.
• Access to cutting‑edge tools and a modern tech stack that supports remote productivity.
• A culture that celebrates diversity, equity, and inclusion, with employee resource groups and mentorship programs.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for Customer Success roles in the sustainability tech sector.
• Performance‑based bonuses tied to client satisfaction, renewal rates, and product adoption.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching and financial wellness resources.
• Professional development stipend and tuition reimbursement for relevant courses.
• Unlimited vacation policy and flexible sick leave.

How to Apply

Ready to make a real difference in the world of sustainable buildings? Submit your application through our careers portal or click the link below to explore this opportunity further.