Founding Customer Success Lead – Spain (All Genders) – 100% Remote, Full‑Time, Brighthush

About Brighthush

Brighthush is a trailblazing fintech and SaaS company that is redefining how businesses manage their financial data. By automating the extraction of invoices from online portals and delivering clean, ready‑to‑use data straight to accounting systems, we empower companies to focus on growth rather than paperwork. Our mission is to bring transparency, speed, and accuracy to financial operations worldwide, and we’re building a global community of innovators who share that vision.

Why Join Brighthush?

At Brighthush, we believe that the best ideas come from people who are passionate, curious, and driven to make a difference. As a founding member of our Customer Success team, you’ll have the unique opportunity to shape the customer experience from the ground up, influence product development, and help us scale our impact across Spain and beyond. We offer a fully remote, flexible work environment, a culture of continuous learning, and a collaborative spirit that values every voice.

Key Responsibilities

• Customer Support Excellence: Deliver timely, empathetic, and technically sound assistance to a growing portfolio of Spanish‑speaking clients, ensuring high satisfaction and retention.
• Onboarding & Enablement: Design and execute onboarding journeys that accelerate adoption, reduce time‑to‑value, and empower customers to leverage Brighthush’s platform to its fullest potential.
• Market Insight & Feedback Loop: Capture and document customer pain points, feature requests, and industry trends, translating them into actionable insights for product, marketing, and sales teams.
• Process & Knowledge Base Development: Create and maintain clear, concise documentation, FAQs, and training materials that serve both internal teams and external customers.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing to ensure a seamless customer journey from prospect to advocate.
• Performance Metrics & Reporting: Track key performance indicators such as CSAT, NPS, churn, and support ticket volume, using data to drive continuous improvement.

Essential Qualifications

• Fluency in Spanish (C2 level) and English (professional working proficiency).
• Minimum of 2 years’ experience in customer support, onboarding, or customer success roles, preferably within SaaS or fintech environments.
• Strong technical curiosity and the ability to quickly grasp complex software concepts.
• Commercial acumen: an understanding of how customer success drives revenue, upsell opportunities, and long‑term partnership.
• Excellent communication skills, both written and verbal, with a knack for simplifying technical jargon for non‑technical audiences.
• Proficiency with customer relationship management (CRM) tools, help desk platforms, and data analytics software.
• Self‑motivated, proactive, and comfortable working independently in a fully remote setting.

Preferred Qualifications

• Experience with invoice automation, accounting software, or financial data services.
• Background in data analysis or a related technical field.
• Previous involvement in building or scaling a Customer Success function from scratch.
• Knowledge of Spanish‑speaking markets beyond Spain (e.g., Latin America).

Skills & Competencies

• Customer‑Centric Mindset: Passion for solving customer problems and turning challenges into opportunities.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable improvements.
• Project Management: Skilled at juggling multiple priorities, setting realistic timelines, and delivering results.
• Collaboration & Influence: Comfortable working across departments and influencing stakeholders without direct authority.
• Adaptability: Thrives in a fast‑moving startup environment where processes evolve rapidly.

Career Growth & Learning Opportunities

As a founding member of our Customer Success team, you’ll be positioned to shape the future of Brighthush’s customer experience strategy. We’re committed to your professional development through:

• Mentorship from senior leaders in product, sales, and engineering.
• Access to industry conferences, webinars, and online courses.
• Clear career pathways: from Customer Success Lead to Head of Customer Success, or lateral moves into Product Management, Sales Enablement, or Data Analytics.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.

Work Environment & Culture

Brighthush’s culture is built on transparency, innovation, and mutual respect. Even though we’re fully remote, we foster a sense of community through:

• Weekly virtual coffee chats and monthly all‑hands meetings.
• Open‑door communication channels with leadership.
• Inclusive policies that celebrate diversity and encourage work‑life balance.
• Flexible working hours that accommodate time zones across Spain.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and role, Brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for Customer Success roles in Spain.
• Performance‑based bonuses tied to customer satisfaction and retention metrics.
• Comprehensive health insurance coverage for you and your dependents.
• Generous paid time off, including vacation, sick leave, and personal days.
• Annual professional development stipend.
• Equity options as part of our long‑term incentive plan.
• Access to a digital wellness platform and mental health resources.

How to Apply

Ready to help shape the future of financial automation and customer success? Submit your application through our careers portal and tell us why you’re the perfect fit for Brighthush’s founding Customer Success team. We’re excited to hear how your experience, passion, and vision align with our mission to bring clarity and speed to businesses worldwide.

Join Brighthush Today

At Brighthush, you’ll be more than just a customer success professional—you’ll be a key architect of our customer journey, a catalyst for growth, and a vital part of a forward‑thinking, inclusive, and high‑impact team. If you’re eager to make a tangible difference, thrive in a remote, collaborative environment, and grow alongside a company that’s changing the fintech landscape, we want to hear from you.