Remote Customer Service Specialist – ERP & SAP Expertise, Order Processing & Inbound Support – Full‑Time at brighthush

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that thrives on delivering seamless retail and wholesale solutions across North America. With a global footprint that spans from the heart of the United States to emerging markets in Latin America, brighthush has built a reputation for combining cutting‑edge technology with a culture of collaboration, innovation, and continuous improvement. Our mission is simple: to empower our partners and customers with reliable, data‑driven support that drives growth and enhances satisfaction.

Why Join brighthush?

When you become part of the brighthush family, you’re not just taking a job—you’re stepping into a dynamic ecosystem where your skills shape the future of supply chain and customer experience. We offer:

• Global Impact: Your work will influence operations across multiple regions, ensuring that customers receive accurate, timely service.
• Professional Growth: Structured learning paths, mentorship programs, and cross‑functional projects help you expand your expertise beyond customer service into analytics, process improvement, and technology implementation.
• Inclusive Culture: Diversity, equity, and inclusion are woven into every aspect of our workplace—from hiring practices to daily interactions.
• Competitive Compensation: A comprehensive salary package, performance bonuses, and benefits that support your well‑being.
• Flexibility: Remote work from El Salvador with rotating shifts that accommodate different time zones and personal commitments.

Key Responsibilities

As a Remote Customer Service Specialist, you will be the frontline guardian of our order processing and customer satisfaction. Your day‑to‑day tasks will include:

• Responding to inbound calls and emails from customers, vendors, and internal stakeholders with professionalism and accuracy.
• Processing new orders, order modifications, and cancellations using SAP ERP, ensuring data integrity and compliance with company policies.
• Updating customer records, product information, and inventory levels in real time to maintain system accuracy.
• Collaborating with the Sales, Logistics, and Finance teams to resolve order discrepancies, shipping issues, and billing inquiries.
• Generating and reviewing daily, weekly, and monthly reports on order volume, fulfillment rates, and customer feedback.
• Participating in continuous improvement initiatives—such as process mapping, root‑cause analysis, and automation projects—to enhance efficiency and reduce error rates.
• Maintaining a deep understanding of product catalogs, pricing structures, and promotional campaigns to provide accurate information to customers.
• Adhering to data privacy regulations (GDPR, CCPA) and internal security protocols when handling sensitive customer data.
• Contributing to the development of knowledge base articles, SOPs, and training materials for new hires and existing staff.

Essential Qualifications

• Proven experience with SAP ERP (or comparable enterprise systems) in a customer‑service or order‑processing capacity.
• Strong command of Microsoft Excel (intermediate to advanced), including pivot tables, VLOOKUP, and data validation.
• Fluency in English (written and spoken) with excellent communication skills.
• Valid passport and willingness to travel to the United States for periodic training, team meetings, or client visits.
• Ability to work flexible hours, including rotating shifts that cover U.S. time zones.
• High attention to detail, strong analytical mindset, and a proactive approach to problem solving.
• Experience in a remote work environment, demonstrating self‑discipline, time‑management, and effective virtual collaboration.

Preferred Qualifications

• Experience in the retail or wholesale distribution industry, particularly with spice or food‑product lines.
• Knowledge of additional ERP modules such as SAP MM (Materials Management) or SAP SD (Sales & Distribution).
• Familiarity with CRM platforms (e.g., Salesforce) and knowledge‑base systems (e.g., Zendesk).
• Previous exposure to process improvement methodologies (Lean, Six Sigma).
• Multilingual abilities beyond English and Spanish, such as Portuguese or French.

Skills & Competencies

• Technical Proficiency: SAP ERP, Microsoft Office Suite, data analytics tools.
• Customer‑Centric Mindset: Empathy, active listening, and conflict resolution.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable solutions.
• Adaptability: Comfortable navigating changing priorities, new technologies, and evolving processes.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.
• Time Management: Prioritizing tasks in a fast‑paced, shift‑based environment.

Career Growth & Learning Opportunities

At brighthush, we believe that your career trajectory should be as dynamic as the markets we serve. As a Remote Customer Service Specialist, you will have access to:

• Structured onboarding that includes SAP training, product knowledge, and soft‑skill development.
• Quarterly skill‑building workshops covering advanced Excel techniques, data visualization, and process automation.
• Mentorship from senior leaders in Operations, Sales, and Technology, fostering cross‑departmental insights.
• Clear promotion pathways to roles such as Order Processing Lead, Customer Experience Manager, or ERP Analyst.
• Opportunities to lead or participate in cross‑functional projects—such as ERP upgrades, data migration, or customer‑experience redesign.
• Access to an internal learning portal with courses on project management, Six Sigma, and emerging technologies.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and a shared commitment to excellence. You’ll enjoy:

• Flexible work hours that respect your personal life while aligning with global operations.
• Regular virtual town halls, team‑building events, and cultural celebrations that keep the community vibrant.
• Open communication channels—Slack, Teams, and weekly check‑ins—ensuring you’re always connected.
• A supportive HR team that prioritizes mental health, wellness programs, and work‑life balance.
• Recognition programs that celebrate achievements, milestones, and innovative ideas.

Compensation & Benefits

We offer a competitive salary range of USD 9,600 – 12,000 per year, commensurate with experience and performance. In addition, you will receive:

• Health, dental, and vision insurance plans tailored for remote employees.
• Paid time off (PTO) and public holidays aligned with U.S. and local observances.
• Professional development stipend for courses, certifications, and conferences.
• Employee assistance program (EAP) for mental health support.
• Annual performance bonus potential based on company and individual metrics.
• Flexible work equipment allowance to ensure you have the best tools for remote productivity.

How to Apply

Ready to bring your ERP expertise and customer‑service passion to a global, innovative team? Click the link below to submit your application and join brighthush in shaping the future of retail and wholesale solutions.