Senior Business Analyst II – Customer Contact Center & Data Analytics – brighthush
About brighthush
brighthush is a forward‑thinking, technology‑driven insurance provider that is redefining how people protect their vehicles and their lives. By harnessing the power of connected data, advanced analytics, and a customer‑centric mindset, we are building a new generation of insurance that feels personal, proactive, and truly integrated into every journey. Our mission is simple: make insurance feel like a trusted companion rather than a cost. As a strategic growth initiative within the larger brighthush ecosystem, we give our teams the autonomy to experiment, iterate, and ship solutions that deliver real value to our customers and our business.
At brighthush, you will be part of a rapidly scaling organization that is shaping the future of automotive insurance. Your work will touch millions of drivers, help them stay safe on the road, and simplify every step from quote to claim. If you thrive in an environment where curiosity meets execution, where data drives decisions and innovation is rewarded, then brighthush is the place for you.
Why Join brighthush?
- Impact at Scale: Your insights will directly influence the design of products and processes that reach real customers across the country.
- Data‑First Culture: We empower analysts to own data pipelines, build dashboards, and translate complex metrics into actionable business recommendations.
- Career Growth: From mentorship programs to cross‑functional projects, we provide clear pathways to senior leadership roles.
- Remote Flexibility: 100% remote work allows you to balance professional growth with personal life.
- Competitive Compensation: Base salary ranges from $61,000 to $110,000, with performance‑based bonuses and a comprehensive benefits package.
- Inclusive Community: Our culture celebrates diversity, fosters integrity, and encourages every voice to be heard.
Role Overview
The Senior Business Analyst II – Customer Contact Center & Data Analytics will be a key driver of operational excellence within brighthush’s Contact Center. You will design, develop, and maintain dashboards, automated reporting solutions, and performance scorecards that provide actionable insights into operational performance, customer experience, and business outcomes. By analyzing complex data sets, you will identify trends, risks, and opportunities, translating findings into strategic recommendations that support informed decision‑making and continuous improvement initiatives.
Key Responsibilities
- Lead the design, development, and implementation of Contact Center reporting and analytics solutions that align with business goals.
- Conduct qualitative and quantitative analyses of key performance indicators (KPIs) to deliver actionable insights to stakeholders across the organization.
- Administer Contact Center bonus and incentive programs by developing performance scorecards, validating results, and ensuring reporting accuracy.
- Establish reporting standards, documentation, and governance to ensure the accuracy, consistency, and integrity of Contact Center data.
- Collaborate cross‑functionally with business partners, IT, and data engineering teams to gather requirements, interpret data, and deliver reporting and analytics that support operational and business objectives.
- Champion data quality initiatives, including data cleansing, enrichment, and validation processes.
- Translate complex business problems into analytical solutions, creating executive‑level dashboards and reports that drive strategic decisions.
- Mentor junior analysts and share best practices in data visualization, statistical modeling, and data storytelling.
- Stay current on industry trends, emerging analytics tools, and best practices to continuously improve the analytics function.
Essential Qualifications
- Advanced experience with Power BI, including dashboard development, automated reporting, and executive‑level data visualization.
- Advanced proficiency in Microsoft Excel, including complex formulas, data analysis, and reporting.
- Advanced knowledge of SQL, ETL processes, and data modeling.
- Experience with statistical analysis and analytical tools such as Python or SPSS.
- Strong understanding of relational databases, data warehouses, data mining, and data analysis techniques.
- Working knowledge of technical systems and data architecture.
- Ability to collect, analyze, interpret, and present data in the form of executive summaries and business insights.
- Strong problem‑solving, critical‑thinking, and presentation skills.
- Excellent organizational, prioritization, time‑management, and follow‑up skills.
- Strong verbal and written communication skills, with the ability to influence stakeholders at all levels.
Preferred Qualifications
- 3+ years of experience with data mining and query tools.
- 2+ years of SQL development and data analysis experience.
- 1+ year of experience with Python and/or SPSS.
- Experience in Contact Center analytics or customer experience analytics.
- Bachelor’s Degree in a related field (e.g., Data Science, Statistics, Business Analytics, Computer Science) or equivalent work experience.
Skills & Competencies
- Data Visualization & Storytelling
- Statistical Analysis & Modeling
- Data Governance & Quality Assurance
- Business Acumen & Strategic Thinking
- Project Management & Cross‑Functional Collaboration
- Agile & Continuous Improvement Mindset
- Technical Proficiency: Power BI, Excel, SQL, ETL, Python/SPSS
Career Growth & Learning Opportunities
At brighthush, we believe that learning is a continuous journey. As a Senior Business Analyst II, you will:
- Participate in leadership development programs that prepare you for senior analytics and product management roles.
- Attend industry conferences, webinars, and workshops to stay ahead of analytics trends.
- Work on cross‑departmental initiatives that expose you to new business domains.
- Receive mentorship from senior leaders who are passionate about data‑driven decision making.
- Contribute to the development of internal analytics frameworks that become the foundation for future growth.
Work Environment & Culture
Our remote‑first culture means you can work from anywhere in the United States while staying connected to a vibrant community of analysts, engineers, and product leaders. We value:
- Transparency: Clear communication of goals, metrics, and expectations.
- Collaboration: Frequent cross‑functional meetings and open channels for idea sharing.
- Innovation: A culture that rewards experimentation and rapid iteration.
- Well‑being: Flexible work hours, mental health resources, and a supportive environment.
- Community: Volunteer opportunities, team virtual events, and a commitment to social impact.
Compensation & Benefits
While the base salary range for this role is $61,000–$110,000, you will also enjoy:
- Competitive performance‑based bonus eligibility.
- 401(k) matching program.
- Generous parental leave (12 weeks, 100% paid for new parents).
- Tuition assistance and professional development budget.
- Health, dental, and vision insurance starting on day one.
- Employee discount on brighthush vehicles and services.
- Paid time off, holidays, and community service pay.
- Access to a comprehensive wellness program.
How to Apply
If you are ready to bring your analytical expertise to a company that is redefining insurance, we encourage you to apply today. Join brighthush and help us create a future where insurance is a seamless, trusted partner on every journey.