Senior Cloud & Managed Services Customer Success Manager – Azure, AWS & GCP Expert, Bilingual Dutch & English, Fully Remote – Strategic Digital Transformation Advisor & Growth Partner at brighthush

Welcome to brighthush – Where Cloud Meets Transformation

In today’s hyper‑connected world, the cloud is no longer a luxury; it’s the backbone of every ambitious business. At brighthush, we are the catalyst that turns bold ideas into scalable, secure, and high‑performing cloud solutions. With a footprint in more than 30 countries, we empower software companies—from early‑stage startups to Fortune 500 enterprises—to design, deploy, and operate their products on the cloud with confidence. Our portfolio spans public, private, and hybrid cloud infrastructure, SaaS integration, and end‑to‑end managed services. We don’t just provide technology; we partner with our clients to unlock measurable business value, accelerate time‑to‑market, and drive sustainable growth. Whether you’re a seasoned cloud professional or an emerging talent, you’ll find a culture that celebrates curiosity, rewards innovation, and celebrates results.

Why This Role Is a Game‑Changer

The digital transformation agenda in the Netherlands is accelerating at a breakneck pace. Companies across finance, healthcare, retail, and manufacturing are investing billions in cloud migration, automation, and security. As a Senior Cloud & Managed Services Customer Success Manager at brighthush, you will be at the forefront of this shift, guiding clients through the entire lifecycle of their cloud journey and ensuring they realize maximum value from every dollar invested. Your influence will shape the future of our clients’ digital ecosystems, drive revenue growth, and reinforce brighthush’s reputation as a leader in cloud excellence.

What You’ll Do – A Day in the Life

Customer Relationship Stewardship

• Build and nurture trust‑based relationships with C‑level executives, product owners, and technical leads across diverse industries, ensuring a clear understanding of their business objectives and technical needs.
• Act as the primary point of contact for all customer interactions, fostering open communication and proactive engagement.
• Champion the customer’s voice within brighthush, translating business goals into actionable insights for cross‑functional teams.

End‑to‑End Onboarding & Enablement

• Lead the full onboarding lifecycle for new clients, coordinating cross‑functional teams to deliver seamless migrations, integrations, and training sessions that accelerate time‑to‑value.
• Develop and deliver customized enablement plans, workshops, and knowledge transfer sessions tailored to each customer’s maturity level.
• Ensure that every new customer is equipped with the tools, documentation, and support they need to succeed.

Strategic Account Management

• Serve as the primary steward of account health, proactively identifying upsell and cross‑sell opportunities that align with customer goals and business outcomes.
• Collaborate with Sales and Product teams to create joint value propositions and secure renewal commitments.
• Maintain a deep understanding of each customer’s industry trends, competitive landscape, and evolving needs.

Performance Monitoring & Analytics

• Track and analyze key metrics—uptime, adoption rates, cost efficiency, and security posture—to provide actionable insights and recommendations to both customers and internal stakeholders.
• Own the creation of quarterly business reviews (QBRs) that highlight performance trends, risk areas, and growth opportunities.
• Leverage data to forecast future needs and recommend proactive solutions.

Issue Escalation & Resolution

• Own the customer experience by managing escalations, collaborating with engineering, support, and product teams to resolve issues swiftly and transparently.
• Ensure that all incidents are documented, tracked, and closed with a clear post‑mortem and preventive action plan.
• Act as the advocate for continuous improvement, driving root‑cause analysis and systemic fixes.

Thought Leadership & Knowledge Sharing

• Develop and deliver compelling presentations, workshops, and webinars that showcase best practices, new features, and industry trends.
• Represent brighthush at industry events, conferences, and community meetups, positioning the company as a thought leader.
• Contribute to internal knowledge bases, ensuring that lessons learned are captured and shared across the organization.

Feedback Loop & Product Advocacy

• Capture customer feedback, translate it into product enhancements, and advocate for customer needs within brighthush’s roadmap planning.
• Act as the voice of the customer in cross‑functional product development meetings.
• Champion a culture of continuous improvement and customer‑centric innovation.

Cross‑Functional Collaboration

• Partner with Sales, Marketing, and Technical Delivery to align strategies, share insights, and drive joint success initiatives.
• Facilitate regular syncs between customer success, engineering, and product teams to ensure alignment on priorities.
• Serve as a liaison between customers and internal stakeholders, ensuring that expectations are realistic and achievable.

Data‑Driven Decision Making

• Leverage analytics platforms to surface trends, forecast growth, and identify risk areas, ensuring proactive engagement with clients.
• Build dashboards and reports that provide real‑time visibility into customer health and performance.
• Use data to inform strategic decisions and to demonstrate ROI to customers.

Governance & Compliance

• Ensure all customer engagements adhere to industry standards, security best practices, and regulatory requirements such as ISO 27001, SOC 2, and GDPR.
• Maintain up‑to‑date knowledge of compliance frameworks and embed them into customer success processes.
• Act as a trusted advisor on security and compliance matters, helping customers navigate complex regulatory landscapes.

Essential Qualifications – What We’re Looking For

• Minimum 4 years of proven experience in Customer Success, Account Management, or a related role within Managed Services, System Integration, or Cloud Infrastructure.
• Deep familiarity with the brighthush ecosystem, including Azure, AWS, GCP, Office 365, Dynamics 365, and related services.
• Fluent in both English and Dutch, with strong written and verbal communication skills in both languages.
• Demonstrated ability to manage complex, multi‑stakeholder engagements and deliver measurable outcomes.
• Strong presentation skills, capable of articulating technical concepts to non‑technical audiences.
• Proficiency with CRM platforms and customer success tools.
• Experience with cloud cost optimization, security best practices, and compliance frameworks such as ISO 27001, SOC 2, and GDPR.
• Excellent analytical skills, with the ability to interpret data, generate reports, and recommend actionable strategies.

Preferred Qualifications – Bonus Points

• Certifications such as Azure Administrator Associate, AWS Certified Solutions Architect, or GCP Professional Cloud Architect.
• Background in SaaS or enterprise software sales, with a track record of upselling and renewal success.
• Experience working in a remote or distributed team environment.
• Knowledge of DevOps practices, CI/CD pipelines, and infrastructure as code (IaC) tools like Terraform or Ansible.
• Experience with customer success metrics such as NPS, CSAT, and renewal rates.

Core Skills & Competencies – The DNA of Success

• Customer‑Centric Mindset: Passion for delivering exceptional service and building long‑lasting partnerships.
• Strategic Thinking: Ability to translate business objectives into actionable technology roadmaps.
• Analytical Acumen: Proficiency in data analysis, KPI tracking, and performance reporting.
• Problem‑Solving: Creative, solution‑oriented approach to complex technical and business challenges.
• Collaboration & Influence: Skilled at working cross‑functionally and influencing stakeholders at all levels.
• Adaptability: Thrives in fast‑paced, evolving environments and embraces continuous learning.
• Communication: Clear, concise, and persuasive communication in both Dutch and English.
• Leadership: Ability to mentor junior team members and lead initiatives with minimal supervision.

Career Growth & Learning Opportunities – Your Path to Excellence

At brighthush, professional development is a shared journey. As a Senior Cloud & Managed Services Customer Success Manager, you will have access to a wealth of resources and opportunities designed to accelerate your career:

• Structured mentorship programs with senior leaders in Customer Success, Sales, and Product.
• Regular training on the latest cloud technologies, industry trends, and customer engagement strategies.
• Opportunities to lead high‑impact projects, such as global customer enablement initiatives or product launch programs.
• Clear career pathways to roles such as Senior Customer Success Manager, Director of Customer Success, or Head of Customer Experience.
• Participation in industry conferences, webinars, and thought‑leadership panels.
• Access to a dedicated learning budget for certifications, courses, and conferences.
• Cross‑functional project experience that expands your skill set beyond customer success.

Work Environment & Culture – Where Innovation Thrives

brighthush champions a flexible, inclusive, and collaborative culture. Key highlights include:

• Fully remote work model with a strong emphasis on work‑life balance.
• Regular virtual team building events, hackathons, and knowledge‑sharing sessions.
• A diverse workforce that values different perspectives and fosters innovation.
• Transparent communication channels and an open‑door policy for ideas and feedback.
• Commitment to sustainability and corporate social responsibility initiatives.
• Inclusive hiring practices that celebrate diversity in all its forms.
• Access to a global network of peers and experts across the cloud ecosystem.

Compensation, Perks & Benefits – We Value Your Contribution

While specific figures may vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior Customer Success roles in the Netherlands.
• Performance‑based bonuses tied to customer satisfaction, renewal rates, and upsell targets.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Retirement plan contributions to secure your future.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for certifications, courses, and conferences.
• Flexible working hours and a fully remote setup with a stipend for home office equipment.
• Employee referral program with attractive rewards.
• Access to a company‑wide wellness program, including mental health resources and mindfulness sessions.
• Annual company retreat to foster team cohesion and celebrate achievements.

How to Apply – Join the brighthush Revolution

If you are a proactive, customer‑focused professional with a passion for cloud technology and a proven track record of driving success, we would love to hear from you. Join brighthush and help shape the future of digital transformation for our clients worldwide.

Ready to take the next step? Submit your application through our careers portal and let’s start a conversation about how you can make an impact at brighthush.

Apply to this role now