Senior Digital Incentives Customer Success Manager – Omnichannel Campaign Strategist & Client Advocacy Champion Driving Data‑Powered Retail Growth & Innovation at brighthush

About brighthush

In the fast‑moving world of retail, data is no longer a by‑product of transactions – it is the lifeblood that fuels personalized experiences, drives loyalty, and unlocks new revenue streams. brighthush sits at the intersection of advanced analytics and creative storytelling, turning raw, fragmented data into a single, coherent narrative that speaks directly to shoppers at every touchpoint. Whether a customer is strolling down a physical aisle, scrolling through a mobile app, or browsing a website, we empower brands, retailers, and consumer‑facing partners to deliver the right incentive, at the right moment, in the right channel.

From a humble data‑centric startup to a global leader serving Fortune 500 brands, regional retailers, and emerging e‑commerce platforms, brighthush has consistently pushed the boundaries of retail technology. Our culture is built on curiosity, collaboration, and an unwavering commitment to measurable impact. At brighthush, your ideas are not just heard – they become the next breakthrough in retail marketing.

Role Overview

As a Senior Digital Incentives Customer Success Manager, you will be the linchpin between our clients and our product teams. You will own the end‑to‑end lifecycle of digital incentive campaigns, ensuring that each initiative not only meets but exceeds client expectations. Your strategic insight, project management acumen, and passion for customer advocacy will help shape the future of retail marketing while driving tangible business outcomes for our partners.

In this role, you will act as a trusted advisor, a data‑driven strategist, and a cross‑functional catalyst. You will translate complex analytics into actionable insights, guide clients through the full campaign journey, and collaborate with engineering, product, and sales to continuously improve the brighthush platform.

Key Responsibilities

• Campaign Ownership: Lead the planning, execution, and optimization of digital incentive campaigns across mobile, web, in‑store, and social channels, ensuring alignment with client objectives and brand guidelines.
• Client Advocacy: Serve as the primary point of contact for key accounts, building trust through proactive communication, timely issue resolution, and strategic guidance that positions clients for success.
• Performance Optimization: Analyze campaign data, identify trends, and recommend actionable improvements to maximize ROI, engagement, and conversion rates.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing teams to translate client feedback into product enhancements and new feature roadmaps.
• Project Management: Develop detailed project plans, timelines, and resource allocations, ensuring on‑time delivery and adherence to quality standards.
• Reporting & Analytics: Create comprehensive performance reports for clients, highlighting key metrics, insights, and next‑step recommendations.
• Training & Enablement: Conduct onboarding sessions, workshops, and ongoing training for clients to maximize platform adoption and campaign effectiveness.
• Thought Leadership: Stay current on industry trends, emerging technologies, and best practices in digital incentives and retail marketing, sharing insights with both clients and internal stakeholders.
• Strategic Planning: Work with account teams to develop multi‑year growth plans, identifying new opportunities for upsell, cross‑sell, and expansion within existing accounts.
• Risk Management: Identify potential risks in campaign execution, develop mitigation strategies, and communicate proactively with stakeholders to ensure smooth operations.
• Client Feedback Loop: Capture and prioritize client pain points, translating them into actionable items for the product roadmap and ensuring that the platform evolves to meet market demands.
• Mentorship: Guide junior Customer Success Managers, sharing best practices, coaching on data interpretation, and fostering a culture of continuous improvement.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Minimum of 3 years of experience in campaign management, customer success, or account management within the retail, marketing, or technology sectors.
• Proficiency in the brighthush platform and strong data analysis skills.
• Excellent written and verbal communication abilities, with the capacity to translate complex data into clear, actionable insights.
• Demonstrated project management experience, including the ability to juggle multiple priorities and deliver on tight deadlines.
• U.S. work authorization without the need for sponsorship.

Preferred Qualifications

• Experience with brighthush or similar CRM and project management tools.
• Background in digital incentives, loyalty programs, or omnichannel retail marketing.
• Advanced Excel skills, including pivot tables, VLOOKUP, and basic macros.
• Knowledge of data visualization tools such as brighthush dashboards.
• Prior experience in a remote or distributed team environment.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Customer‑Centric Mindset – Passion for delivering exceptional service and building long‑term relationships.
• Analytical Rigor – Strong quantitative skills to interpret data and drive decisions.
• Adaptability – Comfortable navigating ambiguity and shifting priorities in a fast‑paced environment.
• Collaboration – Proven track record of working effectively across cross‑functional teams.
• Leadership – Demonstrated ability to influence stakeholders and mentor junior team members.
• Communication – Clear, concise, and persuasive in both written and verbal formats.
• Problem‑Solving – Creative and analytical approach to overcoming obstacles and delivering solutions.

Tools & Technologies

In this role, you will leverage a suite of industry‑standard tools to manage campaigns, track performance, and collaborate with teams:

• brighthush platform for campaign creation and management
• Microsoft Excel (advanced functions) for data analysis
• Data visualization tools such as brighthush dashboards for reporting
• Project management software (e.g., Asana, Trello, or Jira)
• CRM systems for client relationship management
• Communication tools: Slack, Microsoft Teams, and email

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Digital Incentives Customer Success Manager, you will:

• Progress to a Director of Customer Success role, overseeing a portfolio of high‑value accounts.
• Lead cross‑functional initiatives that shape product strategy and go‑to‑market plans.
• Participate in leadership development programs, including mentorship, executive coaching, and strategic project assignments.
• Access continuous learning resources such as industry conferences, certification courses, and internal knowledge hubs.
• Contribute to thought leadership pieces, whitepapers, and speaking engagements at industry events.
• Take ownership of new business development projects, expanding the customer base and deepening existing relationships.
• Earn recognition through our internal awards program for outstanding client impact and innovation.

Work Environment & Company Culture

brighthush fosters a culture of innovation, inclusivity, and collaboration. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly virtual town halls and cross‑team syncs.
• Open communication channels via Slack, Teams, and email.
• Annual in‑person retreats that blend learning, networking, and team bonding.
• A commitment to work‑life balance, with flexible hours and generous paid time off.
• Inclusive hiring practices that celebrate diverse perspectives and backgrounds.
• Regular hackathons and innovation challenges that encourage experimentation.
• Mentorship programs pairing new hires with seasoned leaders.

Compensation, Perks, and Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to client satisfaction, retention, and campaign success metrics.
• Equity options that allow you to share in the company’s long‑term growth.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching and financial wellness resources.
• Unlimited paid time off and flexible work arrangements.
• Wellness stipend, mental health support, and access to virtual fitness classes.
• Professional development budget for courses, certifications, and conferences.
• Employee referral bonuses and recognition programs.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that is reshaping the retail experience for millions of shoppers worldwide. You’ll have the chance to:

• Drive real impact by turning data insights into actionable campaigns that boost sales and loyalty.
• Collaborate with top‑tier clients, including Fortune 500 brands and innovative e‑commerce platforms.
• Work alongside passionate professionals who are dedicated to continuous improvement and creative problem‑solving.
• Shape the future of retail marketing technology through direct feedback loops and product innovation.
• Grow your career in a supportive environment that values learning, mentorship, and personal development.
• Be part of a culture that celebrates experimentation, treats failures as learning opportunities, and rewards bold ideas.

How to Apply

If you are a strategic thinker with a passion for customer success, data‑driven marketing, and omnichannel innovation, we want to hear from you. Join brighthush and help us create the next generation of retail experiences that delight shoppers and deliver measurable results for our partners.