Senior Compliance & Customer Success Lead – AI‑Driven Labor Compliance & Construction Project Success Specialist (Remote, Full‑Time)

About brighthush

brighthush is redefining the way the construction, energy, and infrastructure sectors navigate federal labor regulations. Leveraging cutting‑edge artificial intelligence, our platform transforms the complex maze of prevailing wage and apprenticeship compliance into a seamless, automated workflow. By eliminating manual errors, slashing administrative overhead, and unlocking federal funding for every project, we empower contractors, subcontractors, and project owners to focus on building the future rather than chasing paperwork.

As a YC‑backed, high‑growth startup, brighthush is on a mission to accelerate the industrialization boom across the United States. We are building the next generation of compliance tools that deliver real value, speed, and confidence to our clients.

Why brighthush?

At brighthush, you’ll join a team of passionate innovators who are reshaping an entire industry. We value curiosity, resilience, and a relentless drive to solve complex problems. Our culture is built on transparency, collaboration, and a shared commitment to excellence. Every team member has a voice, and every idea has the potential to become a product feature that transforms how millions of construction professionals operate. We celebrate diversity, champion inclusion, and foster an environment where creativity thrives and results matter.

Role Overview

We are looking for a proactive, detail‑oriented Senior Compliance & Customer Success Lead to become the primary advocate for our clients as they onboard and adopt our AI‑powered platform. In this role, you will guide clients through every step of the compliance journey—from initial setup to ongoing audit readiness—ensuring they realize maximum value from brighthush’s technology. If you thrive in a fast‑paced startup environment, enjoy building relationships, and are eager to grow into a leadership position, this is the perfect opportunity for you.

Key Responsibilities

• Client Champion: Serve as the main point of contact for all client interactions, building trust and ensuring a seamless experience from day one.
• Onboarding Excellence: Lead the end‑to‑end onboarding process, including data migration, system configuration, and training sessions that empower clients to use the platform confidently.
• Compliance Documentation Management: Coordinate the collection and verification of payroll and subcontractor documentation, ensuring all records meet prevailing wage and apprenticeship audit standards.
• AI‑Driven Insight Generation: Utilize brighthush’s AI tools to monitor compliance status, generate real‑time reports, and provide actionable insights to clients and internal stakeholders.
• Risk Identification & Mitigation: Proactively spot potential compliance gaps, collaborate with the product and engineering teams to address issues, and communicate solutions to clients.
• Product Feedback Loop: Gather user feedback, analyze usage patterns, and advocate for product enhancements that improve usability and compliance outcomes.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Engineering, and Legal teams to align client needs with roadmap priorities.
• Performance Metrics: Track and report on key success metrics such as client satisfaction scores, renewal rates, and audit pass rates.
• Continuous Learning: Stay current on labor regulations, industry trends, and emerging technologies to provide expert guidance to clients.

Essential Qualifications

• Minimum of 3 years in a client‑facing, detail‑oriented role (e.g., account management, customer success, or compliance advisory).
• Strong organizational skills with the ability to juggle multiple projects and deadlines simultaneously.
• Excellent written and verbal communication, capable of translating complex regulatory language into clear, actionable guidance.
• Adaptable learner who quickly masters new software tools and processes.
• High level of dependability and self‑motivation, with a proven track record of working independently and delivering results.

Preferred Qualifications

• Hands‑on experience with the Davis‑Bacon Act, prevailing wage regulations, or apprenticeship compliance.
• Background in construction, energy, or related physical industries where labor compliance is critical.
• Experience with SaaS platforms and customer success metrics.
• Knowledge of audit processes and familiarity with audit documentation requirements.

Core Skills & Competencies

• Client Relationship Management: Ability to build long‑term partnerships and maintain high client satisfaction.
• Analytical Thinking: Strong problem‑solving skills and data‑driven decision making.
• Project Management: Proven ability to manage complex onboarding projects from initiation to completion.
• Technical Proficiency: Comfortable navigating CRM systems, data dashboards, and AI‑powered analytics tools.
• Communication & Presentation: Skilled at delivering clear, concise presentations to both technical and non‑technical audiences.
• Collaboration: Works effectively across cross‑functional teams and fosters a culture of shared success.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As the company scales, you’ll have the chance to:

• Progress into senior account management or customer success leadership roles.
• Lead cross‑functional initiatives that shape product strategy and market positioning.
• Participate in mentorship programs, both as a mentee and a mentor, to accelerate professional development.
• Attend industry conferences, workshops, and training sessions to stay ahead of regulatory changes and emerging technologies.
• Contribute to thought leadership pieces, whitepapers, and webinars that position brighthush as a market authority.

Work Environment & Company Culture

brighthush offers a flexible, remote‑friendly work environment that supports work‑life balance. Our culture is defined by:

• Transparency: Open communication channels, regular all‑hands meetings, and a culture of honest feedback.
• Innovation: A flat hierarchy that encourages experimentation, rapid iteration, and a fail‑fast mentality.
• Collaboration: Cross‑departmental teams that work together to solve client challenges and drive product excellence.
• Diversity & Inclusion: Commitment to building a workforce that reflects the communities we serve and fosters belonging for all.
• Impact: Every team member’s contribution directly influences the success of our clients and the growth of the industry.

Compensation & Benefits

While specific figures may vary based on experience and location, we offer a competitive base salary complemented by meaningful equity, ensuring you share in brighthush’s growth. Our benefits package includes:

• Comprehensive medical, dental, and vision insurance.
• Flexible paid time off and a generous holiday schedule.
• Remote‑friendly work model with optional on‑site collaboration days.
• Professional development budget for courses, certifications, and conferences.
• Wellness initiatives such as gym memberships, mental health resources, and wellness stipends.
• Team building events, hackathons, and community service opportunities.

How to Apply

If you’re ready to join a visionary team that’s transforming labor compliance for the construction and energy sectors, we’d love to hear from you. Please submit your resume and a brief cover letter outlining why you’re the perfect fit for the Senior Compliance & Customer Success Lead role at brighthush.

Ready to build the future with us?