Senior Corporate Travel Customer Success Lead – EMEA Client Experience & Engagement Specialist – Driving Global Travel Excellence at brighthush

About brighthush

At brighthush, we are redefining the way Fortune 500 companies, mid‑market innovators, and emerging enterprises manage corporate travel across the EMEA region. Our end‑to‑end platform blends intuitive booking tools, real‑time itinerary management, and data‑driven cost optimisation to deliver a frictionless, sustainable travel experience. We empower our clients to travel smarter, safer, and more responsibly, while aligning every journey with their unique business objectives.

Our culture is built on collaboration, innovation, and an unwavering focus on customer success. If you thrive on building lasting relationships, love technology, and want to make a tangible impact on global travel, brighthush is the place for you.

Why Join brighthush?

As a global leader in corporate travel solutions, brighthush offers:

• Remote‑First Flexibility – Work from anywhere in the world with a schedule that respects your life outside of work.
• Competitive Compensation – A base salary that reflects your experience, coupled with performance‑based incentives that reward your impact.
• Comprehensive Benefits – Health, dental, vision, and retirement plans designed to support you and your family.
• Career Acceleration – Structured learning paths, mentorship programmes, and clear promotion tracks.
• Inclusive Culture – brighthush is proud to be an equal‑opportunity employer, celebrating diversity in all its forms.

Key Responsibilities

As the Lead Customer Success Advocate for EMEA, you will be the frontline ambassador for our corporate travel clients. Your role blends strategic insight with hands‑on support, ensuring every traveler and travel manager experiences the highest level of service.

1. Customer Support & Relationship Management

• Serve as the primary point of contact for travelers and travel managers across the EMEA region.
• Provide expert guidance on all brighthush travel tools, including booking, itinerary management, expense reporting, and compliance features.
• Diagnose and resolve platform issues, collaborating with technical teams to deliver timely fixes.
• Maintain meticulous records of customer interactions, issues, and resolutions in our CRM system.
• Participate in quarterly business reviews, prospect meetings, and other client‑facing touchpoints to reinforce partnership value.

2. Proactive Engagement & Continuous Improvement

• Initiate regular outreach to travelers to gather feedback, identify pain points, and uncover opportunities for service enhancement.
• Recommend optimisation strategies for travel plans, leveraging brighthush features such as dynamic routing, cost‑saving alerts, and policy compliance tools.
• Track and report on key performance indicators (KPIs) for the Customer Success Team, including NPS, CSAT, first‑contact resolution, and churn rates.
• Champion a culture of continuous improvement by proposing process enhancements and best‑practice guidelines.

3. Issue Resolution & Escalation Management

• Act as the escalation point for complex customer issues, coordinating cross‑functional support from sales, operations, and technical teams.
• Ensure timely resolution of escalated cases, maintaining a high level of customer satisfaction and trust.
• Build and nurture relationships with key suppliers and partners to streamline service delivery for joint travelers.

4. Cross‑Functional Collaboration

• Partner closely with sales, operations, and product teams to align on customer needs and feature roadmaps.
• Provide actionable insights and feedback that drive product improvements and service enhancements.
• Lead onboarding and training initiatives for new Customer Success team members, ensuring they embody brighthush’s customer‑first ethos.

Essential Qualifications

• Minimum of 3 years of experience in corporate travel management, customer success, or a related field.
• Strong knowledge of Global Distribution Systems (GDS) – multi‑GDS experience is highly preferred.
• Academic background in Business, Hospitality, Tourism, or a related discipline (Bachelor’s degree or equivalent experience).
• Proven track record of delivering exceptional customer support and driving client satisfaction metrics.
• Excellent communication and interpersonal skills, with the ability to influence senior decision‑makers.
• Advanced problem‑solving skills and a proactive, solution‑oriented mindset.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM platforms.
• Strong analytical capabilities and experience with data‑driven decision making.
• Project management experience – ability to lead initiatives, manage timelines, and coordinate cross‑functional teams.

Preferred Qualifications

• Experience with travel technology platforms such as SAP Concur, Amadeus, or similar.
• Knowledge of corporate travel policies, expense management, and compliance frameworks.
• Multilingual proficiency (English plus at least one additional EMEA language).
• Prior experience in a leadership or mentorship role within a customer success or support team.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering memorable experiences.
• Strong analytical and data interpretation skills – turning metrics into actionable insights.
• Effective stakeholder management – building trust with internal teams and external partners.
• Adaptability and resilience – thriving in a fast‑paced, evolving travel landscape.
• Strategic thinking – aligning customer success initiatives with broader business objectives.
• Excellent written and verbal communication – crafting clear, concise, and persuasive messages.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional growth is as important as the value you bring to our clients. As a Lead Customer Success Advocate, you will:

• Progress into senior leadership roles such as Director of Customer Success or Head of Client Experience.
• Lead cross‑functional projects that shape the future of our travel platform.
• Access continuous learning resources, including industry certifications, workshops, and conferences.
• Receive mentorship from seasoned leaders who are committed to your development.

Work Environment & Culture

brighthush fosters a culture that values:

• Collaboration – open communication channels and a shared commitment to client success.
• Innovation – encouraging experimentation and the adoption of cutting‑edge travel technology.
• Inclusivity – a workplace where diverse perspectives are celebrated and every voice is heard.
• Work‑life balance – flexible hours and remote work options that respect personal commitments.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers:

• Competitive base salary aligned with market standards for senior customer success roles.
• Performance‑based incentives tied to customer satisfaction, retention, and revenue growth.
• Comprehensive health, dental, and vision plans for you and your dependents.
• Retirement savings plan with company match.
• Paid time off, parental leave, and flexible working arrangements.
• Professional development budget and access to industry conferences.

How to Apply

Ready to elevate your career and make a tangible impact on the global travel experience? Click the link below to submit your application and join the brighthush team.

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brighthush is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.