Dynamic Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion Driving Retail Innovation & Customer Delight at brighthush

About brighthush and the Retail Landscape

brighthush is more than a retailer; it is a cultural movement that redefines how consumers discover, experience, and cherish fashion. With flagship stores in major cities, a global distribution network, and a robust e‑commerce platform, brighthush delivers high‑quality, trend‑setting apparel at unbeatable prices. Our mission is simple yet powerful: to make style accessible, affordable, and unforgettable for every shopper.

In an era where digital convenience meets in‑store excitement, the role of a Customer Experience Coordinator is pivotal. You will be the heartbeat of our front‑end operations, translating our brand promise into tangible moments that keep customers coming back. If you thrive on creativity, leadership, and a relentless focus on customer delight, this is the place to amplify your impact.

Key Responsibilities – Your Daily Canvas

As the frontline ambassador for brighthush, you will orchestrate a seamless, engaging, and profitable customer journey. Your responsibilities will span people, processes, and performance, ensuring every interaction reflects our core values of quality, value, and service excellence.

• Team Leadership & Operations: Lead a dynamic group of Associates, assigning registers, coordinating breaks, and guaranteeing optimal POS coverage. Foster a collaborative environment where every team member feels empowered to deliver outstanding service.
• Customer Engagement & Loyalty Advocacy: Actively engage shoppers, answer inquiries, and promote the brighthush loyalty program. Use storytelling and product knowledge to convert first‑time visitors into repeat advocates.
• Training & Mentorship: Design and deliver front‑end training modules covering customer personalization, visual merchandising, and store policies. Coach Associates to elevate their service skills, ensuring consistent brand delivery.
• Store Presentation & Merchandising: Maintain a clean, organized, and visually appealing store environment that aligns with brand standards. Collaborate with the merchandising team to execute seasonal displays and promotional signage.
• Issue Resolution & Customer Satisfaction: Address customer concerns promptly and professionally, turning potential complaints into loyalty opportunities. Document and analyze recurring issues to inform continuous improvement.
• Performance Management: Set clear priorities, provide constructive feedback, and recognize achievements. Use data‑driven insights to coach Associates and elevate overall team performance.
• Compliance & Safety: Ensure adherence to labor laws, company policies, and safety protocols. Promote a safe, respectful workplace for both customers and staff.
• Loss Prevention & Shrink Reduction: Participate in store shrink reduction initiatives, report suspicious activity, and support loss prevention strategies to protect inventory and revenue.
• Collaboration with Store Leadership: Partner with store managers to identify training needs, set performance goals, and align store objectives with corporate strategy.
• Continuous Improvement: Identify process gaps, propose solutions, and implement enhancements that improve customer experience, operational efficiency, and team engagement.

Essential Qualifications – What You Bring to the Table

To excel in this role, you should possess a blend of retail experience, leadership acumen, and a passion for customer service.

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a high‑energy, fast‑moving environment.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Proficiency in using point‑of‑sale (POS) systems and basic computer applications.
• Demonstrated ability to respond calmly and constructively to unexpected situations.
• Team‑player mindset, collaborating seamlessly with peers and supervisors.
• Commitment to upholding brighthush values of honesty, integrity, and confidentiality.

Preferred Qualifications – The Extra Edge

While not mandatory, the following attributes will set you apart and accelerate your success.

• Experience in a high‑volume retail environment with a focus on customer loyalty programs.
• Background in loss prevention or safety compliance initiatives.
• Advanced training in customer service methodologies (e.g., SPIN selling, consultative selling).
• Proficiency in multiple languages to serve a diverse customer base.
• Knowledge of retail analytics tools and performance metrics.
• Previous exposure to brighthush brand standards and corporate culture.

Skills & Competencies – The DNA of Success

Success in this role requires a blend of interpersonal, analytical, and leadership skills.

• Customer‑Centric Mindset: Passion for delivering outstanding service and creating memorable shopping experiences.
• Leadership Presence: Ability to inspire, motivate, and guide a diverse team toward shared goals.
• Problem‑Solving: Quick thinking and decisive action to resolve customer issues and operational challenges.
• Communication: Clear, concise, and persuasive verbal and written communication with customers and team members.
• Adaptability: Comfortable navigating changing priorities, store traffic patterns, and seasonal demands.
• Data‑Driven Decision Making: Comfortable interpreting sales data, inventory reports, and performance metrics.
• Integrity & Ethics: Commitment to confidentiality, honesty, and compliance with all policies.

Career Growth & Learning Opportunities – Your Path to Leadership

brighthush is dedicated to nurturing talent and providing clear pathways for advancement. As a Customer Experience Coordinator, you will:

• Gain exposure to store operations, merchandising, and corporate strategy.
• Develop leadership skills that prepare you for roles such as Store Manager, District Manager, or Corporate Program Manager.
• Participate in brighthush leadership development programs, including mentorship, workshops, and cross‑functional projects.
• Access internal training resources covering customer service excellence, loss prevention, and retail analytics.
• Lead special initiatives—such as seasonal promotions, community outreach, or sustainability projects—that align with brighthush values.
• Earn certifications in retail management, customer experience, and data analytics through our partnership with industry leaders.

Work Environment & Company Culture – Where Innovation Meets Inclusion

At brighthush, we celebrate diversity, foster collaboration, and prioritize employee well‑being. Our culture is built on:

• Inclusive Leadership: Every voice matters—your ideas and feedback shape our future.
• Team‑first mentality—supportive peers, open communication, and shared success.
• Commitment to continuous learning—regular training, knowledge sharing, and skill development.
• Recognition programs that celebrate achievements, milestones, and exceptional service.
• Work‑life balance initiatives, including flexible scheduling and wellness resources.
• Community engagement—volunteer opportunities, local partnerships, and sustainability initiatives.

Compensation & Benefits – Rewarding Your Impact

While the starting hourly rate for this role ranges from $13.75 to $14.25, compensation is influenced by your experience, qualifications, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package that may include:

• Employee discount on brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off—vacation, sick leave, and holidays.
• Employee assistance programs (EAP) and wellness resources.
• Childcare and cell phone discounts.
• Pet insurance and legal assistance.
• Short‑term and long‑term disability coverage.
• Paid parental leave and adoption assistance.
• Scholarship programs and tuition reimbursement for eligible employees.
• Auto and home insurance discounts through our credit union partners.
• Annual performance bonuses and incentive programs.

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply – Join the brighthush Journey

Ready to elevate your career and make a tangible impact on customer experience? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your passion and expertise can help us continue to delight shoppers worldwide.