Senior Norwegian Customer Support Specialist – Imaging Solutions & Customer Success Champion, Driving Excellence in Photography & Printing at brighthush

About brighthush

For more than thirty years, brighthush has been the driving force behind the next generation of imaging technology. From the first high‑resolution digital cameras that redefined photography to the latest in eco‑friendly printing solutions, we empower photographers, designers, and everyday creators worldwide. Our relentless focus on sustainability, research excellence, and customer‑centric design has positioned us as a global leader in the imaging industry. At brighthush, we don’t just build products – we build experiences that inspire confidence, creativity, and connection.

Why brighthush?

At brighthush, we believe that technology should inspire, not intimidate. Our products are engineered for both professionals and hobbyists, blending precision engineering with intuitive design. We foster a culture of curiosity, collaboration, and continuous improvement, where every team member is encouraged to challenge the status quo and bring fresh ideas to life. As a Norwegian Customer Support Specialist, you will be the living embodiment of this philosophy, ensuring that every customer interaction reflects our dedication to quality, creativity, and service excellence.

Your Role

As a key member of our support team, you will provide world‑class assistance to Norwegian‑speaking customers across the country. Your responsibilities will span technical troubleshooting, product education, proactive engagement, and strategic insight. You will be the bridge between our customers and the brilliant minds behind our products, ensuring that every interaction is seamless, informative, and memorable.

Key Responsibilities

• Customer Engagement: Deliver timely, empathetic support via chat, email, and phone, ensuring a seamless experience for every customer.
• Product Expertise: Master the full brighthush portfolio—cameras, lenses, printers, and accessories—and become the go‑to authority for accurate information and troubleshooting.
• Issue Resolution: Diagnose and resolve hardware and software issues, warranty claims, and repair requests using a structured, customer‑centric approach.
• Knowledge Sharing: Create and maintain clear, concise knowledge base articles and FAQs to empower customers and reduce repeat inquiries.
• Feedback Loop: Capture customer insights and collaborate with product, engineering, and marketing teams to drive continuous improvement.
• Sales Support: Assist customers in selecting the right products for their needs, upsell accessories, and promote the latest innovations.
• Data Management: Accurately log interactions, follow‑ups, and outcomes in the CRM system, ensuring data integrity and compliance with privacy standards.
• Team Collaboration: Work seamlessly with engineering, product, and sales teams to resolve escalations and share best practices.
• Continuous Learning: Participate in regular training sessions on new product releases, industry trends, and advanced troubleshooting techniques.

Essential Qualifications

• Fluency in Norwegian (both written and spoken) with a strong command of English.
• Minimum of 2 years of customer support experience, preferably in the technology or imaging sector.
• Proven ability to troubleshoot hardware and software issues in a fast‑paced environment.
• Excellent communication skills, with a knack for translating technical jargon into user‑friendly language.
• Strong problem‑solving mindset and a passion for delivering exceptional customer experiences.
• Experience with CRM platforms (e.g., Salesforce, Zendesk) and knowledge base tools.
• Self‑motivated, detail‑oriented, and capable of working independently while collaborating across teams.

Preferred Qualifications

• Background in photography, videography, or related creative fields.
• Experience with brighthush products or similar imaging equipment.
• Knowledge of warranty and repair processes for consumer electronics.
• Multilingual capabilities beyond Norwegian and English.
• Prior remote work experience with a proven track record of maintaining high productivity.

Skills & Competencies

• Technical Proficiency: Comfortable navigating operating systems (Windows, macOS, Linux), camera firmware, and printer drivers.
• Customer‑Centric Mindset: Demonstrated empathy, patience, and a genuine desire to help.
• Analytical Thinking: Ability to dissect complex problems and devise step‑by‑step solutions.
• Time Management: Prioritize multiple tickets while meeting response and resolution SLAs.
• Adaptability: Thrive in a dynamic environment with evolving product lines and support processes.
• Team Collaboration: Work seamlessly with engineering, product, and sales teams to resolve escalations.

Career Growth & Learning Opportunities

At brighthush, we are committed to nurturing talent and fostering career progression. As a Customer Support Specialist, you will have access to a wealth of growth opportunities, including:

• Structured mentorship programs with senior engineers and product managers.
• Regular training sessions on new product releases, industry trends, and advanced troubleshooting techniques.
• Cross‑functional projects that expose you to product development, marketing, and sales.
• Clear pathways to advanced roles such as Technical Support Lead, Product Specialist, or Customer Success Manager.
• Annual conferences and workshops featuring industry leaders and innovators.
• Access to internal hackathons and innovation challenges to spark creativity.

Work Environment & Culture

brighthush champions a culture of creativity, inclusivity, and continuous improvement. Key highlights include:

• Fully remote work model with flexible hours to accommodate Norway’s diverse time zones.
• Collaborative virtual spaces powered by Slack, Teams, and Zoom.
• Regular virtual coffee breaks and team‑building activities to foster camaraderie.
• Commitment to work‑life balance, with generous vacation policies and mental‑health resources.
• Inclusive hiring practices that celebrate diverse perspectives and backgrounds.
• Annual “Innovation Day” where teams share breakthroughs and celebrate successes.

Compensation & Perks

While specific figures vary by role and experience, brighthush offers a competitive salary package aligned with industry standards. Additional benefits include:

• Health, dental, and vision insurance plans.
• Retirement savings plan with company matching.
• Annual performance bonuses and stock‑option opportunities.
• Generous paid time off and flexible holiday scheduling.
• Access to brighthush product discounts and early‑access programs.
• Continuous learning stipend for courses, certifications, and conferences.
• Monthly wellness stipend for fitness, meditation, or hobby pursuits.

How to Apply

Ready to bring your passion for technology and customer service to brighthush? Submit your application through our career portal or click the link below to start the process. We look forward to discovering how your expertise can help us elevate the brighthush experience for customers across Norway.