Senior Customer Account Executive – K‑12 EdTech Sales & Cross‑Sell Specialist

About brighthush

brighthush is a trailblazer in AI‑powered student safety and wellness solutions, trusted by more than 20 million students across 20 000+ schools worldwide. Since launching the first cloud‑based K‑12 web filter in 2013, brighthush has combined cutting‑edge artificial intelligence with human insight to help schools detect and respond to bullying, self‑harm, and violence before they become tragedies. Recognized as an EdTech Top 40 “Most Used Product” and a GSV 150 honoree, brighthush is on a mission to make every classroom a safer, healthier place for learning.

Our people‑first culture is reflected in our numbers: 82 % employee engagement (vs. a 73 % global benchmark), 94 % of employees proudly say they work at brighthush, and 91 % rate manager effectiveness above benchmark. We believe that a supportive, inclusive, and growth‑oriented environment fuels both personal and professional success.

Role Overview

As a Customer Account Executive – K‑12 EdTech Sales & Cross‑Sell Specialist at brighthush, you will own the full sales cycle for cross‑sell opportunities within an assigned territory of existing K‑12 customers. These districts already use brighthush’s core platform, and your mission is to help them expand their protection by adding new product lines that enhance student safety and wellness. You will collaborate closely with Customer Success, Solutions Engineering, Marketing, RevOps, and Channel Partners to deliver a seamless experience for our clients.

Why This Role Matters

Every cross‑sell deal you close directly contributes to the safety and well‑being of thousands of students. By expanding the suite of brighthush solutions in schools, you help educators prevent potential tragedies and create a healthier learning environment. If you thrive on numbers, enjoy building relationships, and want your work to have a tangible, positive impact, this is the role for you.

Key Responsibilities

• Territory Management: Segment your territory into small, mid‑size, and large districts. Identify high‑potential cross‑sell targets and prioritize outreach.
• Dual‑Motion Sales Strategy:
  • Small districts: Execute a one‑to‑many approach using scaled sequences, webinars, and bundled offers.
  • Mid‑size & large districts: Employ a high‑touch, personalized outreach strategy, including account planning, multi‑threading across superintendents, tech directors, student services, and business officials.
• Full‑Cycle Ownership: Prospect, conduct discovery calls, build business cases, negotiate contracts, and close deals.
• Pipeline Development: Build a steady pipeline that trends toward the coverage needed to hit quota. Maintain clean, accurate forecasting and stage management.
• Collaboration: Work closely with Customer Success to ensure smooth handoffs and with Solutions Engineering to tailor technical solutions.
• Playbook Development: Share insights and best practices to help shape the playbook for future hires.
• Continuous Learning: Stay up‑to‑date on K‑12 buying cycles, procurement processes, and the evolving landscape of student safety technology.

Success Milestones

brighthush provides a structured ramp with coaching at every stage. Below is a typical timeline, but specific goals may vary by territory and business needs.

• First 30 Days: Master the K‑12 landscape, product suite, pricing, and internal tools. Segment territory, identify top cross‑sell targets, and shadow Customer Success Managers (CSMs) and Solutions Engineers (SEs).
• Days 60–90: Launch your first one‑to‑many campaigns for small districts and personalized outreach for priority mid‑size and large accounts. Begin closing early cross‑sell deals.
• 6‑Month Mark: Close deals across multiple product lines and both segments. Demonstrate consistent pipeline creation and improving forecast accuracy. Ramp toward full quota.
• 12 Months: Consistently meet or exceed quota. Operate a repeatable small‑district engine while growing a book of strategic wins. Contribute to playbook refinement.

Who We’re Looking For

We seek driven, competitive, and adaptable sales professionals with a passion for student safety and a proven track record in cross‑sell or account‑management roles.

Essential Qualifications

• Minimum 2 years of experience as an Account Executive, Account Manager, or Customer Success Manager in SaaS or EdTech, with a demonstrated history of closing cross‑sell deals.
• Strong understanding of the K‑12 education ecosystem, including procurement cycles and stakeholder dynamics.
• Full‑cycle sales ownership: prospecting, discovery, business case development, negotiation, and closing.
• Excellent forecasting discipline: clean pipeline, accurate stages, and reliable quarterly projections.
• Proficiency with AI tools for research, territory planning, and personalized outreach.
• High motivation to hit and exceed numbers, with a competitive spirit.
• Curiosity about how schools buy and a genuine interest in student safety.

Preferred Qualifications

• Experience selling to K‑12 districts, especially in a cross‑sell or upsell capacity.
• Background in education or a strong K‑12 education background.
• Experience with multi‑product thinking and mapping customer needs to a portfolio of solutions.
• Knowledge of procurement processes and board‑level decision making in schools.
• Previous experience working in a remote, high‑growth SaaS environment.

Skills & Competencies

• Strategic Thinking: Ability to map stakeholder ecosystems and develop tailored outreach plans.
• Communication: Clear, persuasive, and empathetic communication across all levels.
• Negotiation: Skilled at navigating complex procurement and contract negotiations.
• Data‑Driven Decision Making: Comfortable using CRM data, analytics, and AI insights to inform strategy.
• Collaboration: Works effectively with cross‑functional teams to deliver customer success.
• Adaptability: Thrives in a fast‑paced, evolving environment with shifting priorities.

Career Growth & Learning Opportunities

At brighthush, your growth is our priority. You’ll receive:

• Structured onboarding and ongoing coaching from senior leaders.
• Access to a $1 000 annual learning stipend for courses, certifications, and conferences.
• Opportunities to move into senior sales leadership, product management, or customer success roles.
• Mentorship from seasoned professionals who have led high‑impact sales teams.
• Regular performance reviews with clear pathways for advancement.

Work Environment & Company Culture

brighthush is a fully remote organization with a global footprint. We value flexibility, autonomy, and a results‑oriented mindset. Our culture is built on:

• Inclusivity: A diverse workforce that celebrates different perspectives.
• Well‑being: Unlimited PTO, paid year‑end shutdown, 12 weeks of paid parental leave, and free 24/7 confidential mental health counseling.
• Innovation: A commitment to continuous improvement and leveraging AI to drive better outcomes.
• Community: Regular virtual town halls, team‑building events, and volunteer opportunities.

Compensation & Benefits

Competitive base salary of up to $90 000 plus variable pay of up to $40 000, for a total on‑target earnings potential of up to $130 000. Additional benefits include:

• Top‑tier medical, dental, and vision coverage.
• 401(k) with company match.
• Unlimited PTO and a paid year‑end shutdown.
• 12 weeks of paid parental leave.
• Free 24/7 confidential mental health counseling and wellness tools.
• $1 000 annual learning stipend.
• Structured onboarding and ongoing coaching.

How to Apply

Ready to make a real difference in student safety while advancing your sales career? Submit your application today. We review applications on a rolling basis and encourage early submissions.

brighthush is an Equal Opportunity Employer committed to a diverse, inclusive workplace. If you need an accommodation during the hiring process, please email [email protected].

Join brighthush – Where Sales Meets Impact

At brighthush, you’ll be part of a mission‑driven team that’s redefining student safety. Your work will directly influence the well‑being of students across the country. If you’re a results‑oriented, AI‑savvy sales professional who wants to grow your career while making a tangible difference, we want to hear from you.